Zales - The Diamond Store

Related:	bedford gold and silver
Category:	Jewelry Store
Address:	4101 S Cooper St #101, Arlington, TX 76015, USA
Phone:	+1 817-784-1200
Site:	zales.com
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 8

Reviews 13

Suzie Mitchell

Went here to get my engagement ring she told me I needed to size it and it would only take 7-10 days. Not business days just days. I asked to clarify. We bought my ring on 8-1-15 so expected it at the latest on the 10th. We both were very irritated with the sales women in the store. Every time we went in or called including our very first visit they were very rude and made us feel like we were bothering them by walking in the store. We went to fred myers on 8-2-15 which was a Sunday picked out our bands my fiancés ring had to be special ordered and we got both of them back. They use the same jewelers to size. When we went up to zales outlet in arlington to check on my ring they said its not ready it takes about a month. I was very upset since I was promised 10 days. She showed me on the receipt that it says the 24th. When I asked her what the warranty covered since no one explained it she said "well did you read the warranty guide?" We went to the mansfield zales outlet and the women was in shock of how they have been treating us she called the jeweler right there and said we needed the ring next time he delivers. We then noticed they charged us for the wrong ring. Online it shows it should be ready for pick up today but havent received a call. I guess I will find out what ring I get whenever I go to pick it up.

Laura Hamadi

After 6 years of marriage, my husband and I finally decided to get nice rings for each other. When we married we were finishing college, and then paying off debt, so we decided to put nice rings on the back burner. After a whole day of going shop to shop to shop, and either encountering rude salespeople or blasé rings, I was about to give up. But my husband saw this store and convinced me to go to one more place. Im glad he did! Our saleswoman was wonderful, not too pushy and well informed. I wish I could remember her name for this review! She was a beautiful woman, probably in her 50s, originally from Iran. I told her what I was looking for (something unique with sapphires or other colored stones) and she took me straight to Vera Wangs collection. I fell in love. Not only were the rings exactly what I was looking for, they didnt have them anywhere else we had looked, not even at the non-outlet Zales. I got exactly what I was looking for at a fraction of the price, and my family still raves about my beautiful ring and the quality of the diamonds and sapphires! Thank you Zales Outlet!

Amanda Ramirez

Horrible experience! Imagine picking your ring, walking away with it, going back a week later to have it resized, then being told your contact is incorrect and you never see your ring again. Well thats exactly what happened to my Husband and me. He was told that there was 0% interest and that he would fix it on the actual contact which showed at 35% interest rate. The salesman told him he could get it fixed this month or the next, that there was no rush. Well my husband went up to the store twice within a week to get it fixed, only to be told that they were not ready to fix it yet. to go back the next week. Well he finally called the manager and was told that the error could not be fixed and his only options were to pay the ring with the 35% interest rate, or to let them keep the ring and give him a refund. So a refund was requested BUT now he has to wait for the ring to get back to the store after getting resized in order to get the refund. NEVER going back to a Zales store!

BubbleB40

They were alright ....I notice some things at that location that was not very pleasing...I over heard one clerk to another about they sale they were not going to make a sale on a customer,which I think is very unprofessional and rude..Thats your job to serve not unless that person is giving you a problem, keep your thoughts and remarks to yourself!! Dont judge a person because of the color of their skin and thinking they dont have any money to spend,Most make more that in you in a months time... Please dont forget your place....

A Private User

Awful service. The first experience I had was when they were sizing my engagement ring, it was supposed to take TWO WEEKS and it literally took a month and a half. I called almost everyday and they were very rude and one person even told me she didnt know where my ring was! ! Second experience I had my ring guard sized, they were very rude in telling me that they would call ME when it got in and that I should just basically stop calling, even though it was past the two weeks !! Got it back 3 weeks later.

Mrs. Parker

I wish I would have read reviews before going to this store. HORRIBLE service. I took my ring in to be sized and the diamonds kept popping out after sizing. AND THEN they didnt even call m e to communicate the issues they were having with the repair department. They have had my WEDDING ring for over a month and I have still not received it back after COUNTLESS PROMISES that I would get it the next week. NEVER AGAIN. BUYERS BEWARE!!

rena keomanivong

Nice guy at the counter who helped us out in purchasing a ring but my real concern is how he stood there and told us that resizing will take 2 weeks. Today is the end of this two 2 week waiting period. I called and lady said it will be here on the 19th - another week from now and from the reviews, Im kind of scared I might have the same run around as everyone else on here. Should have just went to Helzberg.

Amanda Shows

I went to pick up my wedding band just weeks before my wedding from the Zales outlet store in Arlington, TX outside of The Parks Mall. Without even examining the ring, the sales associate hands me a ring with a whole diamond missing. When I pointed this out to her she was very apologetic, but again this should have been double checked and triple checked before I ever even entered the store.

Nora Sahyouni

We came here on a whim after getting horrible treatment at Helzberg. We were immediately greeted here and were given the most amazing customer service. We came in to look at mens wedding bands and loved the price and the treatment, we bought one on the spot. They even gave my engagement ring a complementary cleaning as well. We will definitely be coming back to Zales.

A Private User

Ive literally had my engagement ring for 2 weeks and the brackets have already come off and my center diamond is ready to fall out. The sales people are rude and their work is less than satisfactory. Now I understand why the price was so low...

Tresa Chaney

I have been doing business with this location for years. Service has been very good. Ask for Jerod, you wont be disappointed!

Michael McGuire

Staff is friendly and helpful. Prices are reasonable as you can expect.

Jenny Watson

They are ok, great discounts poor customer service, and high turnover