hhgregg

Category:	Appliance Store
Address:	468 N Thompson Ln, Murfreesboro, TN 37129, USA
Phone:	+1 615-995-7141
Site:	hhgregg.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 9AM–9PM 11AM–8PM

Location

Photos 14

Reviews 9

Lorie Robinson

Ok i had a problem when after all was said and done my delivery address was being sent to the sales guy.. but he promised it would be fixed. I called in for the delivery my adventure still was not over. it was still delivering to him and his phone number was contact.. I got that fix and my delivery was suppose to be today .. needless to say the saga continues. THEY fixed the address but not the phone number so therefore the sales guy got the phone calls for my delivery time frames .. it was there at 820 this am to deliver with me at work .. they were suppose to let me know 40 mins before delivery so i could leave work and be there .. AGAIN HERE WE GO.. called in and they said i am sorry but we can not redeliver this today THIS IS NOT AN OPTION .. you all screw up and make the customer suffer DONT THINK SO!!! Delivery today or I will cancel the order and it better be returned off my card.

A Private User

We purchased all of our home appliances from HHgregg when we moved in to our new house. We did a package deal, Frigidaire washer, dryer, stove, refrigerator, dishwasher and a non Frigidaire microwave.First the ice maker on the freezer broke (Hhgregg stated not our fault go to manufacture, manufacture stated you have had it more than a year to bad). Next all of our clothes started to get holes in them from the washer and dryer (Hhgregg stated do not call us call warranty, warranty people came out to fix issue after which holes were still appearing, Frigidaire stated not our problem once again). Next 2 weeks before thanksgiving the oven has broken not a coil or a small fix the front panel board. This has been the absolute worst experience I have had with a brand or store. The only appliance I have not had a problem with is the Non Frigidaire microwave.

Ken Blake

We had a great experience here buying a Samsung washer and a five-year warranty. First, the salesman matched a competitors price, upgraded us to the top-line model, and waived the delivery fee. Delivery - including disposal of the old machine - took place the next day. The two-man delivery crew was courteous, careful and efficient. Two days later, the LEDs on the new machines control panel suddenly quit working. I thought we were in for a major hassle. But I called the store and talked to the salesman, who promised to replace the whole machine at no charge. By the next afternoon, a delivery crew had made the switch, and our warranty had been transferred to the replacement machine. Samsung was good to us, too. Before calling H.H. Gregg, I called Samsung customer service and found them very helpful.

Aidan Hausrath

Have spent around $8000 at this store busing all new appliances for my home. First off bought a Sony surround sound system which continues to short out hdmi cables tried returning only to hear that it was past 30 days and I couldnt. Now I have a glass top electric stove which I bought the stores warranty with at time of purchase and was told by the sales guy it covered everything including accidental damage as I was concerned that it might get damaged after reading some stories on the glass breaking when stuff was dropped on them. Well this happened and now they tell me they dont cover it and Im out $1000 for the stove and the money of the unless warranty this. This is the first review I have ever written about anything and it needs to be understood dont trust them and dont give them your money.

Bryan Parkhurst

I went to this store on 3/31/17 to buy a new washer and dryer. The store was completely trashed. The floor was coming up in several places, the appliances were dirty, and everything just looked unorganized. They only had a handful of washer and dryer floor models to look at, and very few of them were matching sets. My wife and I were there for about a half hour and none of the 3 sales associates that were standing at the counter bothered to acknowledge that we were even there. They looked like they were too busy playing on their phones. We ended up leaving and going to Home Depot and buying a set from them. This store looked like they were going out of business, and if they dont make some changes, I would say they arent far from that happening.

A Private User

HATED IT the guy was pushy and down right rude, and a total jerk he belittled me because I wasnt buying the most expensive thing in the store and tried to pressure me into buying something 1,000 more! I found a washer and dryer on sale at electronic express for cheaper and i asked him to price match it. he argued with me that it wasnt the same model. I had to show him the model number from the other store! he gave me a hard time about it too. After we got that settled He pushed a 600.00 warranty on me to AND BELITTLED me for not getting it! The best part the dryer didnt work when we got it and they waited a week to replace it! the washer didnt come with a hose and he stated "Absolutely not the washers never come with hoses" STAY FAR FAR AWAY

A Private User

HATED IT the guy was pushy and down right rude, and a total jerk he belittled me because I wasnt buying the most expensive thing in the store and tried to pressure me into buying something 1000 more! I found a washer and dryer on sale at electronic express for cheaper and i asked him to price match it. he argued with me that it wasnt the same model. I had to show him the model number from the other store! he gave me a hard time about it too. After we got that settled He pushed a 600.00 warranty on me to AND BELITTLED me for not getting it! The best part the dryer didnt work when we got it and they waited a week to replace it! the washer didnt come with a hose and he stated "Absolutely not the washers never come with hoses" STAY FAR FAR AWAY

Katrina Martinez

This is my go to for appliances..Bought a smooth top range 6 years ago no issues with it. This past month I had to replace an LG washer front loading washer I got from Home depot just 3 years ago. Costed more to fix it then to replace. One thing I dislike is online shopping, I like to see what I buy I also hate waiting weeks or even one week for an appliance that when breaks down is needed asap not tomorrow or next week. They always have items in stock , I love this.. Also because I pay cash instead of credit, the pricing has some wiggle room. On my stove we also negotiated its pricing..I like a good bargain and this store has always made sure I had what i needed when i left even loading the product for me and that I was happy..

Daniel Quimby

This was honestly the worst customer service experience I have ever been through. I ordered a set of kitchen appliances for a Labor Day sale and still do not have them all nearly a month later. There have been multiple delivery issues, trucks breaking down, back-ordered models, etc. It is truly unbelievable. To make matters worse their sales manager Patrick has no clue what he is doing. He has lied to me numerous times about the status of my order and still cannot give me a definite time when it will be at my house. I will never purchase anything from this company again and will be filing a formal complaint with their corporate office.