Best Buy

Category:	Electronics Store
Address:	2615 Medical Center Pkwy, Murfreesboro, TN 37129, USA
Phone:	+1 615-893-2493
Site:	stores.bestbuy.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

Daria Moran

Bought a galaxy s7, and the front camera was very blurry. Since I wouldnt be able to return the phone if I sent it off to Samsung (I was concerned it may still be blurry when I got it back, because many people online who had the same problem sent their phone to Samsung for repair and the camera was no better when they got it back), I decided to just swap it out for another s7 hoping I just got unlucky with the first one. They still made me pay the $35 restocking fee even though I was only exchanging it because it was defective. I had to drive 95 miles away to get the second one since it was the only location with the S7 in stock and I couldnt be without a phone for 8 days if i waited for it to be shipped. The front cam on the second S7 was just as blurry as the first. The Samsung rep was there when I came back to return it. We compared my phone with the demo model and he agreed my camera was significantly blurrier and its response time was more sluggish. He looked into it and apparently this is a known firmware issue with the S7 but Samsung is not offering any solution for it. I think "fraud" is the right word for displaying a better quality camera on your demo unit than what youre actually selling to people, isnt it? they did agree to waive the 2nd restocking fee, but they wouldnt refund the first and said I wouldnt be able to make any future returns to Best Buy. Maybe Best Buy wasnt aware of this problem with the S7, but they should have refunded my first restocking fee since their Samsung rep confirmed that the camera was too blurry and that samsung is aware that this is an unfixable issue with these phones. I wasnt returning the phone because I just didnt like it, in fact I was very disappointed to have to return the S7. If they had sold me a phone with a camera just like their demo unit I wouldve happily kept it. Barring me from returns is harsh since its not my fault they sold me 2 phones with a known defect that is not being disclosed to customers. What if the next phone I buy is also worse quality than your demo unit?? Its too much of a risk on a $500+ purchase so Ill have to take my business elsewhere

Ashley Copeland

We bought a 60" TV from them and had it less than a month when something messed up with it. We went back to the store and asked for a refund and an exchange for a different brand. After 3 hours in the store, we were FINALLY able to talk to someone who could help us and handle our problem. Today was the day they were supposed to deliver the new TV and haul out the old one, but when our scheduled window came and went I called to see where they were. After 10 minutes on hold waiting for a manager to pick up, I finally spoke to someone named Jeff who said there was a "glitch" in their system that made our delivery be rescheduled. I told him that they needed to deliver tonight because the TV had already been taken off the wall and was sitting on the couch in our living room, plus there was no other time for it to be delivered because my husband and I both work during their delivery times. I was also upset because tomorrow is Thanksgiving and we were supposed to be traveling three hours tonight, and now our plans would have to be rescheduled because of THEIR mistake. Manager Jeff got very rude with me and said there was nothing they could do about it other than reschedule. I wouldnt take no for an answer and asked to speak with a higher-up; he paged Tony (who Im assuming is the head manager). After another few minutes on hold, Jeff came back to the phone and said Tony was unavailable but they would be able to deliver tonight afterall, but it might be late. So now my husband and I have canceled our travel plans for tonight which means well be driving three hours on Thanksgiving morning to make it home, all because Best Buy has terrible service and communication. It especially upset me that they didnt apologize for their mistake; they just became rude to me for seemingly disrupting their schedule. We will NOT purchase anything in this store again.

Shuli Gleichman

We have a Dell XPS 15 top of the line laptop computer which we bought in one of the Best Buy shops in Canada. We are tourists to North America and we are now in Tennessee USA. Since this computer is still under warranty and since it needs some inspection and probably some parts replacement we called Dell and they sent us to the retailer. We called the store in Canada and they repeated the same statement they gave us during the purchase process that any Best Buy store in North America can honor the warranty and fix the computer for us. Therefore we entered to this Best Buy store in Murfreesboro Tennessee. The store’s Geek-squad people were very efficient and soon found out that the computer should be sent for repairs. Unfortunately once they tried to complete the process it turn out that the US Best Buy stores’ computer system is not the same as the Canadian stores’ system. They turned the issue to their manager Mr. Robert Bonham who did his utmost to solve the problem. He spent time, phone calls and other efforts in order to solve the problem for us and all this with a lot of patience , smile and courtesy. He succeeded to arrange a conference call with the best buy store in Canada and Dell and found the process the Canadian side should perform in order to allow us to get the computer served in the US. We hope that the Canadian side will complete their process soon so we can end this issue. Anyway we would like to thank Mr. Bonham for his exceptional efforts and would like to recommend on the Geek-squad of this store.

Samantha Masi

As a manager at a local business in Murfreesboro I try my best to spend and keep my money and tax dollars in our fine city, but I recommend ALL STAY AWAY FROM THE BEST BUY. I just upgraded to the iphone5 and after just 2 days managed to crack my screen luckily I bought the Geek Squad insurance this time so could get it replaced. That being said it is not the hassle free experience they describe when selling it. It took over a week to get a replacement at which point I had to call and get an eta because I was never called as I was promised would happen. When I did call they were all to busy to talk to me so I had to leave a message with some employee, that call did get returned but he had no clue the status of my order. Finally I get the call to get my phone, I go ready to get rid of the cracked screen only to be given a phone with no crack but in over all awful condition. Ok its understood it is a refurb BUT is the no pride among the geek squad..is there really no visual inspection after waiting as long as I did to get a phone in that condition was a real slap in the face. Not only that to add insult to injury...they would not move my pics or contacts over..or activate the new phone. He handed it to me said it should activate itself and walked away!!...NEVER IN MY ENTIRE CELL PHONE OWNING LIFE HAVE I EXPERIENCED THAT. After it was all said and done I called the supervisor over the Geek Squad explained to him what happened...NOT EVEN A SORRY OR HOW CAN I MAKE THIS BETTER! NOTHING! VERY DISAPPOINTED!