Staples

Category:	Office Supply Store
Address:	8913 Town and Country Cir, Knoxville, TN 37922, USA
Phone:	+1 865-560-3150
Site:	storelocator.staples.com
Rating:	3
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 11AM–6PM

Location

Photos 33

Reviews 20

Michael Zerby

I have had terrible service from this store. This not on one occasion, but on several occurrences over several months. They have been my default office supply store since they are the closest office supply store to my home, but no longer. I have called to get confirmation on product availability and been refused to get a (single) repeat of a model number because the employee "[already told [me] what it was.]" I suppose confirming that a customer has the correct information isnt encouraged. I rarely get asked if I need any help. I spent about a half hour looking at office furniture today before getting any service. The only reason I was there was because I was told the item I was looking for was in stock as floor models that were described as in "new condition" after the employee checked to make sure they were in stock. (Im assuming visually since it took the employee several minutes to check.) They were not: broken pieces, punctures in the finish, and a white unidentifiable substance on the back of one. Exchanging broken for non-broken (or disgusting for relatively clean) pieces was denied. Did I mention that floor models were quoted as being sold for FULL PRICE? Unbelievably bad service from this store. Oh and Staples, Im writing this review from your competitors furniture department....further from my home. I will gladly do this from now on to get better service.

Justin Patterson

Absolutely terrible. They have awful customer service. The lady behind the service desk didnt want to give us the time of day. She wouldnt help us with the questions we had and kept rolling her eyes acting as if we were an inconvenience. She would not help with anything so we looked up what we needed to do on our own computer and once we found out we came back in 2 minutes later to get what we needed printed and then she proceeded to tell us that they could not print what we needed because they just had a big order come through. We only needed 11 pieces of card stock printed. 11 pieces. When I spoke to the assistant manager he told me that he could not help us. I also told him about the service we received from his employee and he just shrugged us off. We are from out of town and needed 11 pieces printed and they treated us terrible. Do not go to this staples. As a matter of fact we took our business down to the UPS store.

Beth Kloker

I came in for technical support without an appointment. Cliff, the technical and service manager, helped me on the spot to get my hard drive to boot up, cleaned it up, deleted programs and downloaded another program to make my older Dell computer run faster and better. He was polite, knowledgeable, did not talk down to me and asked my permission to delete programs. It was a very busy time in the store and he was obviously in charge of a number of staff, getting them assigned to their duties. He did that seamlessly and professionally. I asked him at the end how much I owed him. He gave me a firm handshake and told me to ask for him the next time I was in. I was very impressed with the service I was given and will definitely go to that Staples for my next computer and office needs!

Carl Brewer

Good location-good products-good store layout. BUT buying a computer service plan is expensive and sounds good but the attitude at the service department is disrespectful when you go to use the plan. I was talked around and felt like I was a bother to them. The computer was not ready in 72 hrs. as promised. My book marks were lost and when I called to ask if there was a way to get them back I was told he would make a call and call me right back. The next day I went in and ask why he didnt call and he said he thought someone else was calling and there was nothing they could do. I am very disappointed.

Wade Chandler

Staples makes it easy to design your own graphics using whatever your favorite toolset may be, and then print to different sizes and styles of stocks. This all online. Then, this specific location gets that done in a quick and professional manner. The print staff are always helpful and responsive in my experience. I have used their services many times. All this plus quality at affordable prices.

Colby McLemore

Do not come here to print. 2 hour wait for help printing I was informed after the teller finally got done talking to her work mate. Then printed 9 documents up to 4 pages in length on self service, so far 18 minutes and it is still thinking about the 7th document. Nobody cares.

James Vesser

Watch the prices - the promotional prices only scan half the time and the obnoxious rebates and their associated fine print will get you as well. Generally friendly employees though, and great deals can be found if you make them honor their own signage.

caleb dill

Cliff or Clift, I dont remember how to spell his name. But he was in the tech center and he is very knowledgable and was very helpful with our purchases. I recommend anyone and everyone to go see him when you need something done and done right.

Stacia Pilcher

When purchasing some miscellaneous office supplies in a time crunch, I found the staff quite helpful as I was having a hard time navigating the store. I was pleased to find items that were unavailable at other office supply stores. Thanks

Brian Huffer

Terrible service here. Employees will not even attempt to speak to you...but will sure stare at you from another aisle, like you are trying to steal something.

Rob Sparks

The staff here is always friendly and helpful, and they generally know the store layout rather well when Im searching for items.

scott j

Terrible. Snotty stuck up staff. Tried pulling a fast one.

Jerry Pennington

Took over 30 minutes to get thru to someone! I called twice

Rusty Farmer

All the back to school supplies with most on sale.

Buckie Berry

Good for office related needs, but can be pricey.

Fran King

Store manager is terrible at customer service.