Staples

Reviews 14

HE

henry patient

Earlier this year (about two months or so ago) I brought into your store in Oak Ridge, TN, 10 ink cartridges. I awaited a coupon and did not receive one. I contacted the rewards center and they made an enquiry and found that I had not spent the required 30 dollars on ink products as was implemented in March of this year. I informed him that I didnt know of this and would adhere to it in the future. He assured me that he would get me the coupon expeditiously. I didnt receive it. I went to the Oak Ridge Store and was ready to purchase the required 30 dollars in ink products so I could get the coupon e-mailed to me (I figured that was the problem). I was told by the store that you had to purchase the ink products FIRST and then turn in old cartridges to get the rewards. This just seems to be another layer of confusion created for your advantage. I was willing to submit to the purchase last Saturday when I thought I had been in the wrong; and then this... I am retired military with a second career with Department of Energy and do have assets to spend. At this point I wont even consider future expenditures at ANY Staples store and will go out of my was to find another dealer. Doubt this will get posted anywhere, but it did give me a chance to vent. Henry Patient

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KA

Kayla Thompson

If I had an option for no stars I would be using it. The employees are not friendly. Rarely is their a smile or hello from anyone. My fiancée told me not to shop there because of the employees attitudes and their high prices. I tried today to return a GPS navigation holder and because it was over 14 days it was not accepted at full price. Oh, the manager was going to give me half price for it which was 15.00. I said no way, Ill just keep it. On the back of the receipt it states furniture and technology are the only things that cant be returned after 14 days. I see technology as a computer, an actual GPS, laptop, phone; not a GPS holder. The manager was not friendly and had a scowl look on her face. I did not catch her name, but she had long brown hair was very arrogant and kept looking at me out of the corner of her eye. I will never go back in that store again. I have an Office Max where I live, and thats where I will be shopping. This place needs to go out of business anyways, the parking lot is always empty. Let another office supply company come in with better customer service!

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ED

ed crowder

I went in yesterday to purchase a Nexus 7 tablet (they had 3 in stock). When I asked about their holiday return policy I was told that if I purchased it on or after black friday I would have 14 days from Christmas day otherwise 14 days only. I asked about buying one now and returning after black friday the manager said that I could not purchase the one I returned. I asked if there was anything they could do to help. He said " Sorry 14 days only" His condescending attitude and lack of concern with customer service made me leave without wanting to return. How refreshing it was later that evening to go to walmart and find out that their holiday return policy started November 1st and they gave me no grief whatsoever. When I purchased the nexus 7 from them the employee even called returns to confirm their policy and gave me a gift receipt .

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MI

Michael B

I went to the store to purchase a big and tall office chair, I noticed they has two in stock at the store. After waiting 10 minutes someone finally asked if I need help. I asked for big and tall office chairs, their was one on the floor. I was informed that unless I knew the name of the chair or the stock number, He could not help me. They suggested I go home and order the chair online come back and pick it up. Went to Office Max in Turkey Creek, got a great chair, at a great price and very friendly staff. Worth the drive.

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CA

Carlos Bamberger

My experience with Staples stunk today. I bought 2 reams of paper and did not notice that a rebate was associated with them . After spending too much time on the computer trying to fill out the questionnaire, the staples page kept rejecting my applications without explaining what was wrong. I finally called on the phone and the employee was very helpful, took all my data and apologized for my problems. He told me I would receive my $8 rebate in 4-6 weeks. This experience I DO NOT CALL "EASY"

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KR

Kris B

Jordans customer service stood out! The item that we were looking for was out of stock, and not available at any nearby locations. I know this because he checked in the inventory system. We found a substitute that was not on the shelves. Jordan went to the back to locate what we needed. Pleasant shopping experience all around.

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A

A Private User

BEWARE! Staples electronic policy is after 14 days, there will be no exchange of equipment. So, if you spent $300 on a monitor and it stops working after 14 days, they will not exchange it for a new one. You have to deal with the manufacturer. Nice, huh?

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A

A Private User

Horrible shopping experience! The store itself is nice, but the employees are awful! We shopped at this store about a week ago and had a horrible experience with an employee named Megan. She was very arrogant and not helpful. We wont be shopping here again.

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DE

Denny Toomey

Ashley at the copy and print center did an amazing job!! From setup to completion she was my contact person and she delivered above my expectations. Staples has won my business especially as long as Ashley works there!!!

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ER

Eric D.

I eat here all of the time and its pleasant everytime. Food is fantastic and the service is always great.

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TR

Tracy Walker

Clean store and helpful staff. Pretty good selections of papers, computers, office supplies, etc.

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JO

Josh Gilland

Bitches be trippin mane.

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GE

geoffroy vallee

Typical Staples store.

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JI

Jim Emile

Good

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