Duncan Automotive

Category:	Used Car Dealer
Address:	10631 Parkside Dr, Knoxville, TN 37922, USA
Phone:	+1 865-693-2401
Site:	duncanautoonline.net
Rating:	4.5
Working:	8:15AM–6:30PM 8:15AM–6:30PM 8:15AM–6:30PM 8:15AM–6:30PM 8:15AM–6:30PM 8:30AM–5PM Closed

Location

Photos 22

Reviews 15

Kyle Bubp

Ive waited almost an entire year to write this review, as Ive given Duncan Automotive numerous opportunities to rectify this situation. Since they have not kept their word to "help me out" with my issue, I feel it only fair to inform the public of what transpired. I travel a lot for my line of work, and I needed a reliable, comfortable vehicle. Duncan had a 2010 Ford Taurus SHO that seemed to be in great shape. Carfax was clean and it even had maintenance records. The price was reasonable so I purchased the vehicle on April 13, 2016. The vehicle came with a 3 month/3,000 mile warranty (whichever comes first). On May 23, 2016, I was traveling back from Charleston, SC when my engine lost power. I had it towed to the closest Ford Dealership in Asheville, NC and they informed me that the engine would need to be replaced. I called Duncan Automotive about this, and although I was out of warranty due to the mileage stipulation, I was told "bring in your receipts for the repair and well help you out." After all, even after 3,100 miles, a vehicle shouldnt suffer catastrophic engine failure. Duncan had my car towed from Asheville Ford to Jerry Duncan Ford in Harriman. The service manager quoted me approximately $8,500 to replace the engine. This was the "buddy deal." I had the vehicle towed to another shop, and they replaced the engine for me for substantially less. Since it was coming out of my pocket, it made sense to be budget conscious. After all of this, I had all of my receipts for the tows, rental car, engine, and labor costs. I contacted Duncan multiple times, as was always told that the owner would get back to me. I paid them a visit in person, dropped off all of my receipts, and was again told that they would get back to me. I even went so far as to write Marty Duncan a letter, with all receipts attached. Still, no response. In total, this entire ordeal cost me $4,809.98 out of pocket in tows, rental car, and repairs. This doesnt take into account the business loss I incurred while without vehicle. Even though Duncan told me "bring your receipts and well help you out," I havent seen a dime.

Joshua Miller

Since my first car was given to me by family, this was my first time dealing with a car dealership. I was a little wary because most car dealerships, especially used ones, have some anomie. I was blown away by Duncan automotive. Fantastic car shopping experience. My salesman, Jeff, was professional and had great communication. Would text and call frequently to keep me updated. Kent, who handled our final sales, was also professional and congenial. I never felt like there were tricks or chicanery. It was a quick and painless process. If youre in the Knoxville area looking for luxury used cars, these are the go-to guys.

John Batcheller

I purchased an used Infinity M35 from Duncan. The purchase experience was very positive and frankly better then I expected. Duncan honored their commitment to making some small cosmetic repairs. There were no high pressure sales gimmicks and they accommodated my request to have the car looked at by an independent mechanic. This was one of the best car buying experiences I have ever had.

Larry Lauersdorf

Fantastic dealership. I was pleasantly susurprised with the professionalism and straightforward way they conduct business. I got a fantastic price and love the truck I bought. I have purchased many many many cars and trucks in my life and this is the best place I have ever been. They earned my business and my next auto will be from them!

Mary Cottrell

It was a great experience as always. They get me in and out quickly and without hassle this is my fourth car from Duncan Automotive and Ive been happy every time. I always work with George Milton he always remembers me and he seems to know how to find just the right car for me.

David Douglas

My wife and I purchased a used rx330 from Duncan in May. We had some issues with the car .Kent & Chris went over and beyond to fix it and make my wife happy. We have never had as good business ethics as what they have shown us at Duncans. wonderful people, Great cars. *****

Beth Tovich

Easiest car buying experience ever. Patrick and Kent were wonderful to work with and made what is normally a time consuming, painful process very simple and painless. Love my new car! Be sure to ask for Patrick, he is the BEST!

Dusty Leopper

They are the best. They have always taken care of me like family. I always suggest them to people that ask me where to buy a car. George aka Puddin is the man to ask for if you are in need of a vehicle

B T Scott

Cant think Marty Duncan and his crew enough! Class acts all through the buying experience... even more, they go above and beyond when it comes to service after the purchase as well!

Sheri Deburcheo

I have purchased three vehicles from Duncan Automotive. I refuse to shop anywhere else. They are honest, and I always walk away happy. They make car buying easy!

Richard Little

Best experience Ive ever had buying a car. They had the vehicle I wanted at a great price. Thanks guys, Ill shop here again!

Josh Demers

The best car buying experience I have ever had. They will stand behind the cars they sell.

Steve Slack

The team at Duncan Automotive provided the best car buying experience I have ever had.

Michael Nellessen

Talk to Jacob. Exceptional salesman and really listens to your vehicle needs

curt hoes

High prices