Computer Doc

Category:	Computer Repair Service
Address:	243 E Blackstock Rd A, Spartanburg, SC 29301, USA
Phone:	+1 864-541-7244
Site:	computerdoc-spartanburg.com
Rating:	4.3
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 10AM–5PM Closed

Location

Photos 16

Reviews 5

melissa mack

So apparently they can not find my computer. I have been constantly calling and checking on it. I was told that it was in the warehouse. The owner that used to run it has died and its under new ownership. All within a years time. But like I said I have been constantly calling over a year. Everytime I go, I get the same generic response " let me take your name and number and I will call you within a day or two" and I have heard nothing. So I called up there Tuesday to check to see whether they had it or not and now Im getting told they dont have it. That it was either sold, put into scraps or thrown away. So I got frustrated with the rude receptionist who should not be in customer service as I state, because thats not something you do to customers property, she hung up in my face. So I went up there. Then when I ask for the new owner who I actually gave my computer too at the old location m, now all of a sudden hes on a lot of house calls and a hard man to get into contact with. So I was told again on Tuesday the same generic response they would call me back. So yesterday I decided to go up there and lo and behold I had to deal with the rude receptionist again and I got the same response they dont have it. No one let me know that for one they moved to a new location, two that the previous owner had died and three that they had to go through probate to get the company back. Now after a year of constantly checking on my computer, which is ironic cause the owner described it to the tee, now its no where to be found and the last I heard about it being fixed was that he was waiting on the part to be shipped and that they had recieved the wrong part the first time. So now Im out of a computer. I thought this was a good honest business but I assume not. I will not recommending this business to anyone else. Especially since I still dont have my computer as of today. Matter of fact Im still waiting on a call. Update: so I got in touch with the owner and found out I was lied to. He have me the previous owner wifes number which was incorrect. So me being me, i researched uer and got in touch with her and come to find out, the previous owner Jim Murphy have been dead going on 4 years now. And computer doc was never in probate court.. also John told me that he had a grey copy of my computer when actually they only made two colors white and black. The only reason I know is because I bought the last white one from best buy going on four years ago. So I have been scammed out if a computer basically. U would not deal with company if I was anybody

Nirah Denise

My mother took her $400 Asus Laptop to John Austin here at Computer Doc. She told him she needed ONE thing fixed & that was the side of the laptop that was coming off its clinger. We left. Couple days later we return & theres MORE PROBLEMS!!! He said Windows 10 wouldnt boot up properly& he had to install it. Mind you, that HE ONLY HAD TO FIX A TINY PART DETAIL OF THE LAPTOP. He then tells my mother that theres something wrong the BIOS. When then explained to Mr. Austin that NOTHING WAS WRONG WITH THE LAPTOP WHEN WE BROUGHT IT TO HIS SHOP!!! My mother told him shes taking her laptop by this point she was frustrated at the "So Called" Computer Wizard because he completely destroyed her laptop. We told him AGAIN AND AGAIN that the laptop was perfectly fine before it was sent his way via Intel from a person that gave his location because she stated he was one of the best. YEA RIGHT.. but back to this review my mother gave him the consideration of trying to fix it AGAIN.. Came back a couple days LATER and he tells us the MOTHERBOARD HAS CRASHED OHMYGOSHHH .. PATHETIC!! He said he can order a motherboard for her laptop and it doesnt have to be the specific model of her laptop. I was like pause because if your so smart you would know .. THAT YOU CANT USE A MOTHERBOARD THATS MADE FOR HP FOR A ASUS LAPTOP IT HAS TO HAVE COMPATIBILITY. So he said give him some time .. WE DID. .. for the final trip down there my mother went back and the keyboard was detached from the laptop both of the sides were up when she only instructed him to fix the hinges on ONE SIDE. To end this he messed up my mothers BIOS, MOTHERBOARD, KEYBOARD, BOOT STRATEGY, HINGES ON BOTH SIDES & HARD DRIVE. Please dont take your laptop to this man, or any other electronic device if you ever hope to see it start up AGAIN!!

Tessa Blackstone

When I called and dropped my computer off, I was told it would take 24-48 hours to have the hard drive in my Apple desktop replaced. It ended up taking them almost 3 weeks. I called every single day to check on it, and every day there was a new excuse as to why it wasnt finished. (That was if they answered the phone) There were multiple days where I would leave a message and no one would call me back. Twice, we stopped in to talk to them and they were "closed" when there hours said they were open. When I received my desktop back, the screen is uneven with the bottom piece of my computer, which makes me believe the wrong screen was actually put back onto my computer? He said they had to remove the screen and glue it back on to replace the hard drive. My computer works now, but the customer service lacked any sort of remorse what so ever. I would not use this company again.

nick

You will spend the same amount of $ at geeksquad, and they will get it done quicker. After 40 days without my laptop being repaired, I just took it back and geeksquad fixed the issue the exact same day. I was told it was taking so long because "the part is being shipped from china" 1. dont buy parts from china. 2. it doesnt take 40 days to get from China anyway. I thought everyone was nice and friendly I just wont be taking anything back there. I originally paid $120 a month prior to this to fix something, which turned out not to even be the problem and I had to dish out more money. Basically I spent a total of $190 here and the laptop was never truly fixed. Geeksquad charged $40 and had it done in less than 12 hours. Save yourself the trouble.

T Smith

EXCELLENT!!!! I work from home so I was pretty desperate to get my All-in-One desktops LCD screen back up and running after I mistakenly cracked it. An entire half of my screen was blank. I even attempted to have Best Buy fix it since they were who I BOUGHT the computer from but was kindly told we dont want to deal with something that difficult. I even had the part for them!! So I took it to Computer Doc who HAPPILY took my computer in and not only did they finish it with NO mistakes but they finished it in 1.5 hours!!! This is where to go if you are a small business owner, work from home employee, or just need some tech assistance in the area. They did a GREAT job and I am VERY happy with the results. They are also VERY reasonably priced.