AT&T

AT&T, 34 Shelter Cove Ln #160, Hilton Head Island, SC 29928, USA,

Category:	Cell Phone Store
Address:	34 Shelter Cove Ln #160, Hilton Head Island, SC 29928, USA
Phone:	+1 843-342-6444
Site:	att.com
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 34

Reviews 23

Scott Middleton

I went in with an issue with my iPhone. It wasnt connecting to at&ts network. The saleswoman was visibly upset with me once she knew I wasnt there to buy a new phone. If her look could speak it wouldve said "youre dead to me". I know we have quotas to hit, but seriously there is such a thing as the slow play. Crush the customer service and people will come back to you. Ive read some other scathing reviews about this store, as of right now I would say they are accurate. I think there must be some bad management driving the sales people to be pushy and disgruntled. Pull it together AT&T at shelter cove. We need ya. Oh, and i left a 2 star review here because once we finally established that I wasnt going to buy a new phone, she was able to expertly and immediately fix the problem and I was out there door in one minute.

Joseph

Im a new customer and currently have 4 lines all iPhone 7 plus. My mom was not comfortable using the iPhone,so I went to the store at Shelter Cove Towne Centre, 34 Shelter Cove Ln #160, Hilton Head Island, SC 29928 to purchase her a basic flip phone. Upon entering the store I was greeted by a lady named Lori.I explained my situation and she asked if I were adding new line. I said I needed to activate it on an existing line.She responded by claiming she would not sell me a phone. When I asked why she claimed because of low stock. I responded in shock you can add a line but not sell me phone for an existing line. Her response was to go to Walmart or Kroger and purchase one there. This service is completely unacceptable in my eyes. I guess they have sales quotas and my service doesnt matter.

Bill Pena

The people that work in this store are low class and should NOT be representing AT&T. They are completely clueless on how to do their job. Be warned that they do not care about customer service and only care about making numbers for the store. They will nickel and dime you any chance they get. All the AT&T stores that I went to in California were exceptional. Why is this store lacking so much? I have never had an issue with AT&T ever until now. Unfortunately this is the only corporate store in the area. NOW I see why everyone hates AT&T here....because their only option is to deal with this "ghetto" store. Dont bother complaining to them, as they dont care. Be prepared to get told to call customer service on the phone as they hand you a card with the number on it.

mary wheeler

I came in to talk about minute overages and why they were happening. Possible nights and weekends change or no more ATT free calling? Well they basically told me that couldnt help me AT ALL and that Id have to call customer service. Even after I told the lady that I had already called them and they kept transferring me and putting me on hold for over 40minutes. Which of course I payed more overages for! Im no longer paying a few hundred dollars (4lines) a month for inferior cell reception and unlimited data(which really isnt unlimited). Verizon here I come!

Linda Kolena

Bill and assistant manager were,so friendly. I needed to exchange my phone I had just bought in Michigan Having good trouble with Samsung Galaxy edge 7. They exchanged it for a new one. Easy to work with. Had .you daughter with me who needed a new phone . Got her the galaxy 7 edge. I cant say enough about Bill and Brandon. Great guys. Went out of their way to help us. Thanks guys. Would, highly recommend your store to anyone !!!!!! 6-5-2016

Operation Lols

The Salesperson i had to deal with gave me insurance for my iphone 6 which was 99.99 but he said i would only pay a couple of bucks per month. And He changed my data plan from 10 gb( which was $100 ) to 30gb( which is $225 ). I have been scammed by a person who is supposedly represents AT&T. What a joke. His name is Alex from the Hilton Head Island AT&T store. Plus my monthly bill is $667.51. Please Help.

Lydia Wolfe

The lady treated me like an idiot and my family and I could tell she was irritated because we were not there to purchase something. She was very short and not helpful by any means. I do not recommend this branch. She acted like I didnt know anything because of her lack of knowledge. Very displeased by the service and the way I was treated.

Anita Battles

Excellent customer service and very knowledgeable and short wait time. Lee did a great job fixing my problem, made sure my device was working properly and answered all of my questions in a way I could understand. Great store, will return in the future should a problem arise!!!!!

Alfred Olivetti

We had a very bad experience with the AT&T Hilton Head - our customer service rep Lynette was not truthful and we ended up with charges we were told we would not incur. I would not recommend doing business with AT&T Hilton Head.

Brenna Keeney

Went in almost at closing with some questions. Jordan was kind enough to stay late to answer our questions, find a solution for us, and thats also was going to save us money. Great service!

Curtis Hartmann

Store was nice and new BUT is chronically understaffed. I went to pickup an online order and ended up waiting 1/2 hour just to talk to someone.

Wade Kirkham

My 1yr old nephew threw my phone in a lake, these guys staid late on Sun to get me setup on a new phone... thank you!

Duane Van Horn

Seth Green, store manager, was awesome, knowledgeable, and patient with this 70 year old techie want to be!! Thx

Luis Delgado

Reps are very knowledgeable. Customer service is great and they took care of everything I needed

steven steiner

The nicest AT and T shop around. Staff is super helpful and knowledgeable.

Annalise Larkin

Had an incredible experience. Highly recommend this store!