Sprint Store

Reviews 5

D

D Steele

I used to come to this store often because they were the only ones who had the technicians in the store and no matter when I came, I NEVER got good customer service so I stopped going there. However, yesterday I bought a new phone and was right next door so I went to have my numbers & pictures transferred over. When I walked in Maria was standing there with a group of girls who were obviously her friends or family and as they moved away from the desk, so did she. I didnt realize she was an employee until another employee asked her to help me. I said, Oh, you work here (because now Im pissed that she had to be told to do her job)? She sarcasticly said, No, Im with them. What can I help you with? She was so interested in her groupies conversation that she didnt hear me tell her I wanted my numbers AND pictures transferred so when she reached my phone back, I asked her if my pics transferred too and she said, You didnt tell me your pictures, you said your contacts. I then said, Yes I did but you werent listening. She then snaps back saying, No you didnt, you said contacts! I walked away (to keep from grabbing her by the hair) and when she walked passed to get back to her groupies, she told me it would be 15 or 20 mins. Then she goes back to my phone & began to talk loudly about how long it was going to take because I had 4000 pictures! When the 2 employees she was talking to turned around to look at me, I walked over and told her to give my phones, which she gladly did, because it was already past closing time. As I walked out, another angry customer who had been waiting even longer said, I heard her too, you shouldve slapped her with her rude a**! I dont care if this store is giving away a million dollars, I will never return there! I didnt realize it was near closing time (it wasnt posted on the door) but all she had to say was they were closed and it would take too long. My day had been long enough and to have to end it with rude, hateful people who are being paid to DO THEIR JOBS is ridiculous!

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KR

Kristen McClure

This is the worst experience I have had with Sprint yet, although I have had many. After going to another store yesterday, I was told I needed to go to this one to upgrade my phone unless I wanted to wait for it to be ordered. I have a been a business customer of Sprints for 10 years. This morning, I go on Sprints website to make an appointment at this store. The only available appointment was at 4:15, suggesting all the other ones were taken. What an inconvenient time for me and it interrupted plans I had. I scheduled it anyway, because I dont have any more time to be running around getting a new phone during the week and I cant do it online for some reason. The prices online I am quoted are entirely different. I show up and the store is packed. It does not look like anyone is moving around much. Someone from behind the counter yells “There is a two hour wait” , at us when we walk in. “Even if we have an appointment?” “We dont take appointments on Sunday “he yells back. Why do I then have a confirmation that says you do? What about all the other people on the sign in sheet who also seem to think they have appointments? Additionally while there a little toddler pulled a phone out of the socket and an alarm went off. No one reacted at all and the alarm just continued to sound. Eventually I went over to her fearful that she was scared; as her parents did not seem anywhere in sight either! Soon after an associate finally came over, he neither acknowledged me nor the toddler, but seemed to put something in place that stopped the cacophony. I left after about 20 minutes of not seeing any movement for any of the existing customers to be helped. Sprint is awful.

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DO

Dorothea Moore

Not the best experience. Sometimes, if salespeople actually took the time to listen to the customer and their concern, more could be accomplished and less time could be wasted. My phone had an issue with a feature being broken. Jessika, the representative, seemed like she could care less about my concern, basically trying to get me out of the store, but insulting me in the process. I find it disturbing that Im telling you there is an issue, and the associate wants to play Jedi mind tricks, and try to make it seem as if the issue is nonexistent. It wasnt until I had to call the technician over, have him actually test the device and see that it isnt working, that I had my problem addressed. I had to get my device swapped, but I had to wait 3 days for it to be shipped. Jessika begrudgingly "assisted" me again. I asked before she reset my device if I could transfer files to my new one, she agreed and said she could do it. Well she tries to push me out of the store with zero contacts and pictures..what I specifically asked for. When I tell her what I want again, she gets mad. From the tacky call centers to the rude stores, Sprint needs to step up the customer service, and tighten up on the people skills. Her attitude could be the loss of many faithful customers.

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JA

Jacqueline Parker

In the past Ive gone to Best Buy for my cell phone needs because I thought it was more streamlined. Recently, I had an issue with my phone and it gave me the Black Screen of Death even though I only had it for less than a year. I spoke over the phone with a guy at Sprint named Dan who helped troubleshoot my problem (it was kind of a lost cause) but suggested I come into the store for a repair send off and to get a loaner phone. Three hours later when I could finally make it up there, he had not only did his very best to reserve me a loaner phone but gave me the best deal possible for getting a replacement, despite my lack of mobile insurance (not making that mistake again!). He was thorough, super informative, and friendly. Without question, he 100% turned a potentially awful situation into something manageable and positive. Not only that, during my hour at the store I noticed that ALL sales associates and techs were extremely nice, helpful and customer-service oriented. Ive been in the customer service industry (bars/restaurants included) and have dealt with my fair share of not-so-nice customers, but what I saw at this particular Sprint store went above and beyond normal expectations of customer service.

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BR

Brandi Singleton

Easily the worst Sprint store I have ever been to. I visited them because my phone dropped and broke and they advised me to go to Apple because they could not fix it. This is not even my issue. I swapped my phone out for another phone I had on hand so I would have one to use while it was being fixed. During this process the associate changed my plan without telling me, which I found out via e-mail. When I called to inquire the phone rep was appalled and stated that this was against company policy and the customer must be notified and give consent for such changes. When I returned to the store to swap my phone back once it was fixed the tech who did this ignored me and acted as if he had never seen or helped me and saw other customers. He then proceeded to stand by the desk overtly leaning his ear over as another person was helping me so he could chime in about the plan change, which I of course did mention. Just absolutely horrible customer service. I have been a Sprint customer for over a decade and will certainly never return to this location. By far the worst experience I have ever had with Sprint.

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