Petco Animal Supplies

Category:	Pet Supply Store
Address:	975 Savannah Hwy #137, Charleston, SC 29407, USA
Phone:	+1 843-852-4129
Site:	stores.petco.com
Rating:	3.8
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 53

Reviews 22

Brokerblogger Bill

Even though this is a "chain pet shop", the manager, Karen, and the person who does the ordering of tropical and salt water fish, Mitchell, do everything in their power to make consumers feel like their store is the "local customers friendly independent pet shop". Mitchell not only ordered a rare catfish for me from a specific tropical fish farm in Florida, but took pictures of it when it came in and emailed me those photos. I live an hour and a half away from the store, but I make a point of shopping there because the store is so well run, and you get personalized great service. By the way, the only reason I needed the pics of the fish, was because I asked that Florida fish farm to send me a three inch long one, and they messed up and sent a 4 1/2 inch one. I wanted proof of the mistake by sending the photos to them, and Mitch was kind enough to put a ruler in the photo to show how long the fish was. I dont think others will need that kind of "going the extra mile" service, but it is an example of how Karen, the general manager, sets the tone for personalized, excellent service in her store, and how well run Mitchs fish department is, due to his personal professionalism.

fruit sister

I feel so terrible for all of the animals that have to live there. Last week I adopted an 8 week old female Guinea Pig. Ive had her for exactly 7 days and since then ive taken her to the vet twice to treat her for an upper respiratory infection (WHICH IS SO EXTREMELY DEADLY) and mites (WHICH IS ALSO DEADLY) both vets that i saw said they have had many people come in with animals from pet co with similar issues. These poor babies are suffering. If you are looking for small animals just call the shelters around or look on craigslist first. it may be a little more pricey but in the long run the $200+ in vet bills youll have to pay is much worse. Im so in love with my pet even in the past few days weve bonded so much and it upsets me to know how mistreated and under supervised they were!!!!!

Mandy S.

Friendly staff, clean animals, almost always in stock with what I need. Feel like they could use a couple more people on average on duty, sometimes its hard to find a staff member, but cashiers are helpful in calling a staff member to the department you need help in.

Channing Thompson

Dog training class by Rachel is great. She has taught us very effective, useful tricks to help mold our dog. Grooming is awesome. We have a double coated Akita, and they did such a good job. Service is very nice. Selection is not bad.

Michael Marr

Friendly staff but hard to find someone. Hire some people. Its the only way to raise you customer service scores. People want to be helped and the one employee you have is trying their best but cant help more than 1 at a time.

Russ Johnson

Pet fish are not well cared for and visually apparent infections in several aquariums. Decent prices and lots of pet food options. Staff seem to enjoy assisting even if they do put the sell on you occasionally.

robbie hempton

All of their fish is in horrible condition found peices of paper sitting around in tanks, tanks very dirty ,Several dead fish, and do not want to even think about the saltwater fish hair horrible conditions

Laura Bowers

we love and trust the crew at the groomers at Petco, they have a genuine love for my dog. Nicole and Morgan are both knowledgeable professionals that are loving and caring and do an excellent job.

L Keith Jordan

Excellent experience in the grooming salon. Rachael did a wonderful job grooming our dog during our visit. We will not hesitate to bring him back the next time we are in Charleston.

Phoebe Huff

Worst store they dont take care of their animals if I could upload a photo I would all their salt water have it and are starving to death they are just horrible for this

Jarrod Daughtry

Its what youd expect from Petco in terms of having a large selection of pet food and other items. Customer service is average, but not terrible.

Joshua Slack

Joseph, who I believe is the manager, was very helpful and understanding. He was more than willing to assist us. Thanks Joseph!

Roark George

Love this place they need more variety of mammals and reptiles though

A Private User

I love Garrett at Petco. He helped me get a betta fish. Love.

Ki Ca

Its okay. Nothing outstanding or unique about this store.

hannah briggs

They gave me a sick guinea pig. 4 days it died.