Charleston Nissan

Reviews 3

MI

Michael Morris

Really poor dealership. The lady Victoria was nice and tried to be as helpful as she could, but whoever their manager or sales leader is, I didnt catch his name but he is rude, cocky, and overall does not seem to care about helping people find what they are looking for. I went in there, just to browse and see what they had the first time, Victoria came out and asked if she could help me which was fine. I told her I was looking for something like a station wagon. They didnt have any traditional style wagons on their lot but she showed me a few options she thought I might consider. Then whoever the dude is comes out and asks me why I was looking for a wagon. I told him because I really dont have a lot of stuff, I can actually fit it all in my 2003 Sonata sedan, but I would like a little more room to fit it in if I ever decide to move again. He honestly suggested that I purchase a sedan, and spend $150 to install a trailer hitch so that I could rent a U-haul instead of helping me find something similar to what I was looking for. So fast-forward a week to today and I get a call from Victoria, theres a 2013 Kia Soul she thought I might like. I went there, test drove it, few things I liked about it, few things I didnt as compared to a 2010 plus model I had driven a few days before. So we go and sit down to talk about it and negotiate a price. The Soul, listed at $13,500 (with a slash through it on their website) they wanted a total of $14,700 or so for it, and the most that they would wiggle with me as I told them I am not going to spend that much, was to the original $13,500, granted that is after taxes and fees, but they were also only able to lower that much by taking away their overpriced fee for "free" oil changes. I mind you, this is a 2013 Kia Soul base automatic wagon with the smaller 1.6L 4cyl engine, no more than the standard bells and whistles, 31,500 miles on it that had been in an accident that had no detailed report. So she brings Mr. Uhaul-know-it-all back to talk with me. He says theyre firm on the price, and it is priced that way due to their $2,000/yr depreciation factor, which would put this 3 year old, base automatic soul at around $19,000 brand new. KBB prices this car, with no consideration of the accident at $11,873 from a dealership. I come home because I wasnt going to give my money to someone who is rude, disrespectful, and doesnt care to help anybody who he cant swindle into a brand-new Nissan. I look up what the price of a brand new base automatic Kia Soul was in 2013 and it says $14,800, a brand new 2016 Kia Soul base automatic is priced at $17,900. So much for your $2,000/yr depreciation value. Do yourself a favor, if youre looking for a car and would like to get an honestly decent deal, GET AS FAR AWAY FROM THIS DEALERSHIP AS YOU CAN! If it wasnt for Victorias politeness and honest effort to help this would be a 1 star review, so I would like to thank you for your kindness and help Victoria, as for you Mr. Uhaul, if youre wanting to make a sale, you probably shouldnt treat a potential buyer as if they are an idiot who knows nothing and does no research before considering a purchase. I hope you see repercussions from your awful customer service.

MA

Maria Greer

Had an appointment on Thursday 7/6 9:30am. I dropped my car off the night before because I had a work meeting at Thursday 9:30am. Carmax warranty to take it to Nissan because of the fact it sounded like a transmission issue and Carmax could not get me in until the following week. My service person was Zeth. Close to end of Day Thursday 7/7 I still did not hear anything back from Nissan. I called and Zeth was never available (either out doing something or not there) so I spoke to multiple other service people. I needed to know how to get a rental car. Nissan did not have any loaners and told me to call the warranty and talk to them. I called the warranty and they said they do not help with rental just pay bills. They told me to go ahead and rent one. I was going out of town Friday 7/9 so I went and rented a car on my credit card. I dont know how many times I had to call Nissan to check on the status of my car or find our information out the entire process. Finally someone told me Friday that my car would not be done until the following Tuesday 7/11. I was fine with that because I had a rental. Come Tuesday, no call. Their phone lines were down. I was understanding. Late afternoon Wednesday I received a voicemail saying that my car was ready. Thursday 7/13 I dropped off my rental and went to the dealership to pick up my car. When I got there I finally got to see my allusive service person. He charged me a $200 deductible, which was strange because the past two service fees were $150, 1/2 of my key fob was missing (thankfully they found it or I wouldnt have been able to start my car), my check oil dash light was not turned off, the oil change light wasnt changed, and on top of that my service guy told me that I shouldnt have paid the$377 for my car rental and that they would prob not pay for it now. He said I should have contacted him and discussed....funny because I am pretty sure I called Nissan a dozen times with no help at all. I was super annoyed because I tried to get answers from people and I would have easily not paid if I would have known. I bet if he would have returned my call I would have known that. He said he would check on it and give me a call asap. That was a Thursday 7/13. I gave him time to do so. The following Monday 7/17 I sent him an email to him to check on the status of my rental refund or see what Carmax had told him...nothing.... It is now Thursday 7/20....no return call or email. I left a voicemail for the service manager.....nothing. I called my warranty company and they said that I had to do was send them my receipt and they would look at refunding me....I wish my service person would have just told me that. Especially when he said he handles the Carmax warranties all the time. In a nut shell I feel like I was super understanding and patient with this Nissan dealership and I received piss poor service. All I had was general questions to make sure I did everything I needed to and yet I had to bug people just to get them answered. If this is how their service department is I could imagine how they run the rest of their business. I will NEVER take my car there or buy a new car from them ever.

LA

Laura D.

I had an absolutely AMAZING car buying experience here! We came here after a horrible experience at Hudson Nissan (which you can read about on their Google reviews), and Morris was a breath of fresh air! We were greeted at the door by someone who gave us seating and brought us water. Immediately, a sales associate sat down with us and we told them what we were looking for--A Nissan Versa Note in Morning Sky Blue or a Nissan Juke. That associate assigned us to Tarsha, who is THE BEST. They allowed us to test drive both the Juke and the Note, in the closest trim levels they had to what we were looking for. Tarsha and I talked about the pros and cons of each car, and she really listened to what I wanted. We then sat down with Tarsha and the finance person and ran some numbers. The Juke was out of our price range, but the finance person explained WHY it was out of our price range and did it extremely politely. I told him I still loved it, and he asked what was important to me in a car. My biggest thing was reliability. He explained to me that the reliability on the Note was better, and WHY it was better. That sealed my decision--a Note it was! All in all, it only took about two hours. I appreciated that they wanted me to have the best car for me, and not the most expensive car. We signed the paperwork, and Tarsha drove to Anderson and got my new car, and delivered it squeaky clean and with a full gas tank about 3 days later (this was over labor day weekend). The gal who works in finance there and helped us sign our final paperwork was wonderful, she explained everything to us about leasing and got us through the process quickly, while still talking to us and getting to know us. Tarsha was great about showing me all the features of my new car, and making sure I was totally happy with it. Morris bought my old car, a 1999 Ford Contour. I thought my old car was going to be sent to a junkyard, but I got a call a few days later saying that Tarshas husband had bought my old car! I was thrilled. A few weeks later, Tarsha sent me and my family a thank-you note and a gift in the mail, and she has been in contact ever since. Honestly, I couldnt have had a better experience here, and I cant even articulate how wonderful the sales staff is. My new car is wonderful, everyone loves it! I was the last of my girlfriends to get a new car and now they all wish they had waited and gotten a Versa Note, and they were all so jealous when they heard about my experience with Tarsha--they wanted to have as great of an experience as I did! I LOVE my new car, Tarsha, and the staff at Morris Nissan! THANK YOU!!!