Woodson Honda

Reviews 3

DA

Dana M Paiement

I only think it’s fair to give a business owner a chance to make a situation right before going public. When the owner decides to scream at you, then I think it’s time to warn the public before they get involved with the business. I called Sally Woodson, the owner of Woodson Honda, on January 24th. This was after I have left 3 voicemails on her work phone over a 2 month span with no return call. After leaving a negative survey with a representative from Woodson Honda I finally received a phone call from the owner. We then began playing phone tag. First she left me her home number, then finally her cell phone. I finally got to speak with Sally. The conversation started with me asking if I could explain my situation at Woodson Honda from the beginning. “It began with an oil consumption issue in May”. She quickly said, “that’s too far back, if you would have contacted me then I could have done something then”. I was completely caught off guard. I then said that was just the beginning, “can I explain the whole story?” She quickly said “where did you buy your car”. I said “can I explain my story to you?”, “where did you buy your car”. I told her the location, which was not from Woodson Honda. She said well they have their own policies for this stuff. I said I came to her because I thought it was a Honda Warranty issue. Here are a few quotes from my conversation with the owner of Woodson Honda “we were more than generous to you, we let you use a rental car, we lost money fixing your car.” My car was in their shop for 2 months. They let me borrow a car for the last 6 days. That’s a whole other story, but in short, the one and only guy who could work on my hybrid was out with rotator cuff surgery. The staff at Woodson Honda let me call over and over for 2 months before letting me know this was why it was taking so long. Sally said “Why do you keep coming back?” This has been my only experience with Woodson Honda. It may have felt like I kept coming back, but they had my car for 2 months. Sally said “Go ahead and write the better business bureau and the paper” I had not threatened either of these to her. Sally said“It sounds like you are trying to get something for free”. I never asked for anything for free or even a discount. I told her that I simply wanted her to know about my experience there since she was the owner. The only words I could get in were “Sally what are you doing?” “I’m trying to explain my experience so you can improve your business.” I was by no means looking for a confrontation or a free handout. Sally said “You didn’t try very hard to get in touch with me”. Keep in mind, I called her 5 times and left 4 voicemails. She never let me explain any of my experience. She immediately attacked me. I feel sorry for those who work there. I completely understand why they seem so unmotivated to do their job properly.

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A Tal

We were told when they pulled our credit, they would at most send our report to two financing agencies since my credit score is 770+. Then when we actually talked to the finance manager, Harry, he said, "I sent it to around five, but dont worry those arent hard pulls. It will not affect your credit score!" which we already knew was hog wash, but there was nothing we could do since we had signed away our rights, allowing them help us finance our new car. The real kicker is when we got home and checked our credit scores and saw that they sent each of our credit information to NINE (!!!!!) banks and credit unions. NINE!!! Some of which were really stupid, like boa and Wells Fargo which everyone knows has bad interest APR for loans even with fantastic credit scores. These are hard pulls people! It does effect your credit score and your possibility of refinancing in the future or getting credit cards or other loans, until the pulls expire, two years later. It was a mistake we will never make again. Woodson Honda didnt even check the tire pressure on our new car before giving it to us. I had to come back the next day after the low tire pressure warning light came on and they were slow to check it even then. They said I should just hit the reset button and the warning light will go away. It was only after I refused to leave and kept asking for several minutes that they filled the tires up, which were way below the suggested tire pressure. Oh, and they "forgot" to refund us our $100 deposit, nor did they deduct it from our car purchase. I had to return for that too! And before that, while we were in the process buying the car, they tried to go back on the out the door price they had already agreed to give us and had written up for us, on paper. If it were not for the great deal we got, we would not have purchased from Woodson Honda. And I do not plan on servicing my car there after all of the negative reviews about how sloppily they service vehicles.

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Amanda Wright

I had a recall repair I needed to get done and honda customer service sent me here. When I called to make the appt, the woman I spoke with was a little rude, but I just ignored that. When I was there for the recall appt, the mechanic asked about problems I was having with the car and I explained what had been happening. I wanted to have it checked out thoroughly and hooked up to their computer to see what all needed to be fixed. The mechanic says bring it by anytime Saturday and Ill fit you in, Ill be here all day, I asked if I needed an appt and he said no. So I come back Saturday and I couldnt remember his name, but I describe what he looked like and the people at the desk have no clue who Im talking about and say they dont have time to look at my car that day. I got upset because this is what their employee told me to do and I wasted my time, so the service advisor, Will, says hell drive the car. He says he felt what I was talking about, but it doesnt feel like anything is wrong. He wants the mechanic and his supervisor to drive it and can I come back Monday anytime. Yet again I ask dont I need an appt, nope theyll work me in. I specifically ask if they will have it checked and hooked up to the computer, yep sure will. So I go back Monday, supervisor drives it after I stand there waiting for about 20min, but no mechanic, and says same thing, he feels it but it doesnt seem like anything is wrong?? I know my car doesnt normally do that so obviously something is wrong and at this point a mechanic hasnt even glanced at it! So I say ok, just go ahead and have it hooked up and checked out. Apparently not because Will asks if I can bring it back Saturday...now Im done. I have been 3 times and not once did a mechanic look at it and I was lied to repeatedly. Apparently they do not value my time at all, but I do. So I made an appt with another repair shop in 2 days and will get the work done anywhere but Rick Woodson.