Stokes Brown Toyota of Beaufort

Reviews 4

BR

Brad Nottingham

My apologies for directing the below review to the Beauford location. New to the area and didnt know there were two "Stokes Brown" named Toyota dealerships somewhat close to each other in same part of state. The following description occurred at the Bluffton dealership on Hwy 278. They quickly figured it out and I received a response at the conclusion here that was an apology that I fully accept from the Bluffton/Hilton Head location. I will happily bring in my Tundra for service this September to give them a second chance now. We all have rough days.... (Initial review:) Received a poor first impression after having moved to the area and arriving at the service desk for an oil change and new serpentine belt, for my Toyota (own two) plus get estimate for a new set of Michelins for Moms car as well. Service desk person gave distinct impression that he was not happy in his job and that we had bad timing and/or inconvenienced him. Tire estimate was scrawled out in ink handwriting on a "tire dealer network Internet page" not meant for consumers with some add on fee that looked like $129.99) bringing total well on past $1100. This was nothing like a standard tire installation estimate that warrants a purchase of this level; it was just something to hustle me out the door. So I politely asked for "ballpark" cost on oil change and serpentine belt... He was not for a moment going to even mention any figure and seemed annoyed at question, & motioned with his hand over to the glass partition separating his desk from the service lane I was supposed to pull up to next day (implying that the cost might be dealt with then). Weird. ... I expect oil change, and belt change to be a little higher at Toyota (but I value Toyotas expertise w/ their products so thats ok by me) but to avoid mentioning a cost at all (and treating it as a nuisance customer question) put me off... (and I am not the sensitive or easily offended type at all). Then, while departing dealership we exited out what seemed to be the main way out, a long row of new vehicles only to find two trucks strategically blocking the exit. This is commonly done at dealerships by the late evenings to avoid unauthorized traffic and carousing... but weird to have to reverse completely out of a 8-driveway long boxed in slot (with no room to turn our car around) in the "middle of a weekday afternoon." Mom at 86 is a great driver still, but not a happy long distance car reverse person.... It all added up to an weird, uncomfortable "non-welcoming" experience, so I declined to do business that day. Toyota dealerships in my life are usually so much more "customer positive" than this one was, at least on 6/13.

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Seth Clossman

We had been shopping around to other dealerships for most of the morning. In reality, we had been shopping different dealerships for about 3 months. When we walked into the dealership to ask about test driving a vehicle, we were immediately greeted by the receptionist and directed to a salesperson. He was incredibly friendly and was very helpful in finding the best car to meet our needs and within our budget. After testing several vehicles, we found "the one". Waiting for the deal to move into the finance managers office took quite a while but the wait was in no way unpleasant. A very open atmosphere inside. They had all of the college football games on the television in a very clean/comfortable sitting area. There was a sign that said they had wifi, and my iPad indeed detected a network, but for some reason the router must have had a bias against Apple products because neither my iPad nor my wifes iPhone would connect. That wasnt really an issue though. When the finance manager originally came to us, the first interest rate that was offered to us was terrible. At that moment, we were ready to walk out of the dealership and find our own financing. We had a leased vehicle that was not yet to the end of its term but was over the allowed mileage. The finance manager said he would work to see what he could do. He said he called in "a favor" from with someone at the bank that he had a relationship with. Whether that was indeed true or sales tactic, we were definitely pleased with the result. We were in and out of the car lot within 3 hours with a car we loved and payment we could afford. The salesman we had (David Wilder) ended up going the extra mile for us and threw in a few things that we didnt ask for but were pleased to find out we now had. All in all, this experience has definitely made us a Stokes loyal family. Well be back for most if not all of our future car purchases. If youve never had a positive experience at a car dealership, I would encourage you to give them a try. You will not be disappointed!

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Ashley Rodgers

Great staff, they were so helpful while I shopped for an SUV with my 2 year old daughter. The staff gave her a Barbie and sunglasses, a balloon, turned a show on for her, and even pushed her around the vehicle in her stroller while I checked out all of the controls with my sales person. They really went above and beyond to make it possible for me to be able to look at a vehicle with my daughter in tow. However, I do feel like my chances at buying a car here were ruined by my salesperson and her manager avoiding giving me prices. I was frustrated to have spent so much time looking at a vehicle, and even testing driving it before getting an answer on how much the vehicle was priced at. It ended up being more than 11,000 over my budget, so I felt like my time was wasted looking a vehicle that I would never purchase. By the time I got that number, I needed to leave so that we could eat lunch, but they did try quickly to find me some used vehicles within my price range. I did drive one of those home, but again they wouldnt give me a price until I really pressed, they just kept said, I am sure we can get you into the payment you want with this vehicle. I understand why they do this, but Im not concerned about the payment. I budget and I need to know the total investment. Overall, it would have been a better experience if they just gave me numbers so that I could decide what I could afford, rather than THEM telling ME what I can afford. I ended up taking that vehicle back that night because it wasnt exactly what I wanted. I do appreciate their diligent follow up as they received other vehicles that they thought I would like, but in the meantime I fell in love with another vehicle at a different dealership. Of all the dealerships we went to, this one was the best with my daughter and that meant a lot to me, that is why I rated them so high. I just wish that my time there had been better spent.

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Tanya Herring

I have purchased my vehicles and referred the vehicles for my family members to the Stokes and Stokes Brown Toyota Dealerships since 1993. My son first purchased the Eclipse from Stokes in 1993. From there, we purchased our first Toyota, the Toyota 4-Runner in 1996. The vehicle was superb and the sales staff, service team, and of course, Mr. Archie Brown were a team that has kept us coming back for every vehicle need. In 1999, I purchased a brand-new Toyota Landcruiser from Mr. Brown and the Toyota 4-Runner then became the 2nd vehicle. My husband passed away the same year, but Mr. Brown then made a promise to me that Stokes Brown Toyota would always be there to assist me and my family with all of our transportation needs. As a retired military family always on the go with jobs, careers, growing family sprouting their own wings - this promise was priceless. Since 1999, he has kept that promise and delivered high-quality vehicles from Toyota, personalized customer service, follow-through on each sale, the best price margin on a vehicle sale and our purchase list now includes the following purchases for the family: a Corolla (2002), two Camrys (2003/2004), another 4-Runner (2004), my 50th birthday I purchased another Toyota Landcruiser, put 110K miles on it then traded for the Lexus XL. Then, we purchased the Venza in 2013 for my other sons young family and traded it this year for the 2016 4-Runner. In the middle of all of this, my sons mother-in-law also purchased a used vehicle from Stokes Brown. This week, I am currently in the process of looking at another vehicle from Stokes Brown for my mom. Yes, we are a Toyota Family! Yes, we are a lifetime Stokes Brown Toyota Family. Thanks to the entire team there for their unwavering professionalism and commitment to serving my family. Dr. Tanya Herring (US Army CPT Retired)

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