Sears

Category:	Department Store
Address:	1259 Whitehall Avenue, Whitehall, PA 18052, USA
Phone:	+1 610-776-2200
Site:	sears.com
Rating:	2.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 25

Reviews 16

Linda Brazenec

After frustrating encounters with Sears representatives from the Philippines, after an order not cancelled as promised causing unordered merchandise to arrive at our door and charged to our account, after unsuccessful calls to Sears to talk to a manager, after an hour trip to Sears to correct the problem, after finding a manager, Kim, who was obviously annoyed at our difficult situation and promptly disappeared, my husband and I finally met Daryl, a Sears manager. It was thanks to Lisa, a salesperson who, when unable to solve our problem, steered us to Daryl. Daryl was knowledgeable, kind, concerned and spent a good deal of time resolving our situation. His skills and professionalism make him an outstanding manager. Thank you Lisa and Daryl for your outstanding service. We rate Sears 1 star; Lisa and Daryl 5 star.

Kim Piergallini

This store is so understaffed. It is probably because there usually arent many customers. I happened to hit it on a night when everyone was shopping. It is incredible to me that I had to wait more than 30 minutes to check out. Then, unfortunately, the process of checking out was extremely complicated. it was such a painful experience that I will do all my Lands End shopping online from now on.

Shawn Burkit

Another horrible experience like usual. 8am appointment, no contact until 8:30, provided 2.5 hour eta for an inspection and oil change which is ridiculous. Then they did not even take my car into the garage until about 9:45 am. Almost 2 hours after the scheduled appointment, and now I still have to wait for the supposed 2.5 hours to have an hour worth of work done.

Larry Kirk

We called Sears Home improvement, looking for an estimate to replace a few windows in our home. Two appointments were made,both times 1 hour before the scheduled appointment, they called and cancelled. Dont waste your time. Thanks alot Sears. We have nothing better to do.

Kim Scott

Customer from store in Whitehall and over the phone are the worst. Placed order online for in store pickup processed my card without having product. No one from company contacted me I had to contact Sears. Now no money or TV for my 11 year old son for Christmas.

Gabe S.

Its no secret sears/kmart arent doing so well in the retail world. Everytime I go here its a ghost town, even during the holidays. One good thing is its always clean and orderly probably because no one is shopping here. How they stay open is beyond me!

Dakota Rain

Horrible customer service,there is none,i spent an hour calling every department including operator,office etc... not 1 person can pick up,taking my big xmas shopping elsewhere!

Jamie McFadden

Shopped here for many years but that ends today. Went to return a birthday gift I received last month. Had the receipt they refused to take items back even for store credit.

Robert Heimbach

Service man came to my house because my washer tub broke . For all the parts and labor 697:00 . And it cost me 79.00 for the service call . WOW what a rip off .

Kevin Hernandez

They carry a lot of items however the customer service is the worst only reason to go here is for the avaliable itema

A Angelella

Wont return to this store. Tried purchasing a refrigerator. The process turned into a nightmare.

ryan hall

RUN THE OTHER WAY!!! DO NOT BUY ANYTHING FROM SEARS!!

Martin Romero

Its a Sears...hard to believe that is still open.

Guillermo Cruz

This place need to shut down already.

Awilda Martinez

Associates are very friendly