The UPS Store

Category:	Shipping and Mailing Service
Address:	929 S High St, West Chester, PA 19382, USA
Phone:	+1 610-692-2224
Site:	theupsstorelocal.com
Rating:	3.1
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–5PM Closed

Location

Photos 14

Reviews 9

Nate Kocher

I have been to this location multiple times to ship on both my personal and business account primarily because of the stores convenient location. Earlier today, I took an item to the store with the intent to purchase packing supplies, pack the item, and then ship the item. The clerk, Walter, advised me that packing supplies (a box and bubble wrap) would cost roughly $10 and shipping my item via UPS Ground would cost roughly $25. Okay, fine. I purchased the packing supplies and began to place the item in the box and pad it with bubble wrap. Walter had the nerve to tell me to leave the store to pack my package. I dont know if it is company policy or Walters policy to alienate paying customers but this was enough for me to decide to leave the store and not return. If I am buying supplies from your store and shipping with your store, why would you make me go outside to pack the item in the box? There is plenty of space on tables within the store and Im told to go outside to pack the item in my car... Wow, thats excellent customer service... Not. I cant spend 3 minutes packing my item in your store? Okay, I wont be shipping with you today, tomorrow, or any other time. Good job losing a customer over something so silly. Nate, former customer for years

M Johnson

Is there anything lower than Poor-Fair? This is a UPS franchise store that a package was shipped from to me. In all fairness the store was not responsible for the actual delivery - the UPS driver was, but the store places a sticker on the box that states something like if this package is damaged do not contact carrier call this store at the number listed below. Well the package was damaged not beyond savage, but the driver dropped the package off at our garage around 6:00 pm - although we were all at home. So we never knew a package was delivered until the next morning after it had rained and our sprinkler system had come during the early morning. So you guessed it - I had brand new wet purchase inside of a big ole wet brown box. When I called the franchise store like the label said precisely at 8:02 am - I got worse customer service and attitude. I am so glad I was not in this store face to face with the gentleman because it would not have been pretty. I am not sure if hes the owner of the franchise or just a employee, but either way he needs to be fired or close it down. My advice is do not use this store better yet use Fedex at least they attempt to ring the door bell.

Jason Meyers

DO NOT GO HERE unless you want to experience the WORST CUSTOMER SERVICE EVER! First the attendant lied to me about the address. I was trying to have a package delivered to an address inside his store, but when I asked him about the address, he said he didnt know where it was. Huh ??? When I spoke with the shopping center management, I found out that the address I was trying to find was actually in his store. When I returned to the store, he was rude and obnoxious again, and actually suggested that I go to the U.S. Post Office in West Chester to ship the package to the address in his UPS Store. Again... Huh???? When I asked if I could just have it delivered via UPS (since I was in a UPS Store), he reluctantly quoted a price and completed the order. Completely unprofessional.

Wade Luther

If there was a quality score worse than "Poor - Fair", I would give it to this store. First off, the guy who worked there smells really bad and was rude and obnoxious. Second, he messed up two of my packages. One was some work sent to a client on the 14th of November for a 2 day deliver. Its still in transit as of the 21st. The second was a two day delivery to my mom for her birthday, which was sent on the 15th, which is still in transit. Please, if you have another UPS store to go to go there, because this was is poorly staffed, poorly managed, and cares nothing for their customers. Please google let there we lower quality score so I can give this store a "Crap - Horrible" score.

Matt Bonham

Let me begin by saying that I did not use this location for shipping, but rather for the fingerprinting service. Between myself and my partner we have had three separate occasions that we needed fingerprints for clearances and on all occasions came to the UPS store. Personally I do not have an issue with quick no-nonsense service, which is exactly what we got. I could understand though that they curt nature of the staff would be off-putting to most, thus be warned that you will not be helped with a smile or any type of warmth. Regardless they get the job done and I have not had to return for a reprint after any occasion, so they are effective none the less.

MickBurkellc

Just came on line to check the hours and wanted to say: If you went here years ago, come back. The previous owner or manager ran things VERY differently. The employees appeared to all be on work release, and were not very helpful. On a visit some time ago I went in and after just a few seconds I said "Are you under new management?" The person helping me laughed and said yes. All I do is ship stuff, so I dont know about the other services, but service Ive received has been great. Yea, they charge you to do things for you (like tape up the box) but thats what they do for a living, so the things I dont want to pay THEM for, I do myself before I go there.

Tammi Evans

Very, very disappointed that today, Saturday, September 1, 2012, this UPS store was closed for the "holiday weekend." I doubt I am the only person who needs to go to the UPS store on a Saturday at noon. It seems to be a pattern with this store: not to open on the Saturday of any holiday, i.e., Memorial Day. Given that the owner, Todd Ciccarone, doesnt bother with customers, leaving it to his employees, it is even more annoying that he couldnt schedule some of those employees to be open on a day, quite frankly, that people expect a store like the UPS store to be open. Spoiled big rich boy -- enjoy your holiday weekend --

A Private User

Do not go here is right! Customer service was appalling, I have never been yelled at nor have I been made to feel so belittled by an employee. If you want to be misinformed, treated disrespectfully, and have no care taken for your shipping needs this holiday season, this is the store for you! If you like good customer service, knowledgeable and polite employee staff, and getting your packages to the right place on time, I highly suggest running another Google search for another UPS store in the area (trust me, its worth the drive!!!)

Bethany Martin

I went to get my fingerprints done. Dennis was the customer service guy on staff. He was absolutely the nicest, kindest person Ive seen in a while. I watched him interact with several guests and was impressed with his upbeat cheerful persona. In a society rife with negativity, I like to give credit where credit is due. Thats why Im leaving this review. Keep smiling DENNIS!