Sprint Store
| Category: | Cell Phone Store |
| Address: | 955 Paoli Pike, West Chester, PA 19380, USA |
| Phone: | +1 610-696-0588 |
| Site: | archtelecom.dealer.sprint.com |
| Rating: | 4.6 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 17
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Anne Dorczuk
Sprint, the store, is OK. Sprint the Network, is not reliable lately. Sometimes I get multiple messages that dump in all at once, and they were missing for over half an hour. I have lost work over Sprint. When I called the store to ask about outages, they asked me to come into the store so I can tell them where I was located when the service wasnt there. I told them that I dont need to drive to a store to give them the address where I was located all day long, and the service failed. My phone indicated no trouble with battery or signal, yet Sprint didnt deliver messages to me. Last week I was told that my office was calling me with a dispatch and they kept getting my voicemail. I looked and my phone log showed no calls at all. They are not reaching my phone, just being tossed into voicemail. Im really tired of Sprint, and Ive been a customer for 20 years, but I think its time to change.
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Shaun Christy
Went to store yesterday to receive my free gift that I was only made aware of by text message from sprint been a loyal sprint customer for eight years. The guy working there was quite rude said well we dont give the free gift unless you buy something. Well then its not free right ... Which I remarked only to be ignored by the same employee who then blatently and rudely started hi fiveing and laughing with another co worker that just walked in the door. This place needs help and needs to realize that Im customer and not an inconvenience because that is how it felt. Not once have I ever experienced such rudeness from another person let alone a person in the customer service field. This guy needs to be fired or trained correctly its unbelievable actually Im still in shock from my experience. Have a great day ! Sprint blows
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Leanna Betzala
If I could get negative stars I would. I have never been treated more poorly in my life. I dont believe in writing negative reviews, but in this case it must be done. The team members have ZERO sense of customer services or even general respect when dealing with other people. I was charged for 2 phones with one line, given a malfunctioning phone that, even though the team member determined was not my fault, couldnt be replaced? Then when asked to speak with a supervisor, literally laughed at. Switched to AT+T went through the trouble of even getting a new number to get away from them. AT+T took care of me, only a few dollars more per month. I havent been with Sprint for 2 months, and yet I am still having issues with their billing system.
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Sheila Beckham
I went to this store about a week ago & asked about my bill & some questions on my phone, and the manager there was SUPER rude and she was doing too many things at once and customer service... forget about it. I continued to ask her if she could help me out with what was wrong with my bill and she did look at it but didnt explain anything to me very well. All she was doing was flirting with another male customer in the store. Normally when I go there, the guys there are very helpful and the other lady there is very helpful too. But this time, it was just super unprofessional and I will never go there again. At least not when shes there. Extons store is great though !!!
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Leia Patton
My experience at the West Chester location was great! Mike, the representative should get 5 stars of excellence for providing excellent customer service. Mike was VERY knowledgeable with service and device questions, along with exemplifying patience and understanding as I was very frustrated with network issues prior to coming in the store. In the past, Chas has always helped provide GREAT customer service with tips and tricks in addition to offering me device accessories that fit my needs every time.
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Abigail Cellars
Christine was extremely helpful with assisting me in getting a new phone, which I especially appreciate because doing so was an emergency. She was knowledgeable, straight forward and gave honest, helpful opinions. I did not feel pressured at all which is a problem Ive had in the past in other Sprint stores. I have taken her card and am exclusively recommending her specific service to all other friends and family, as she embodies excellent customer service.
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Nick Moore
Just moved to the area and was having issues with my phone. I went into this location and saw Kris, he was unable to fix my phone but I was able to upgrade to an iphone 7 and get a wireless hotspot for my iPad and I even saved money, what more could I have asked for? Thank you for making my first visit in a new town so easy. Go see Kris if your looking for great service!
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Rich P
Bad experience. I was provided incorrect purchase price for a new phone, so I signed up for a lease agreement based on bad info. Once I realized this, Arch an "authorized" Sprint dealer was not very proactive in handling situation. Also Sprint could not help resolve since this is not a company store. Best advice - use Sprint company store in K of P.
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Kelli Schmitt
Mike was extremely helpful and patient in helping me switch from Verizon and from an iPhone to Samsung. He walked me through all the new services of the phone and explained everything very thoroughly. If you are looking for a Sprint service, I would definitely recommend choosing this store and ask for Mike if hes there!
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Tim Frank
Kris Christine and Mike were actually I was completely clueless to my issue when I came in and I left 100% activated and ready to go with these guys help me out every single time I come here with an issue which happens to be quite often with my cyber challenges so I rely on them
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Holly Hill
So helpful, I have been really looking forward to replacing my old phone. Nelly was so knowledgeable and friendly. Made the decision process a breeze, and directed me to all my special offers with Sprint. I feel like I walked away like a winner. Thank you Nelly and Sprint
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Deionna Slayton
AMAZING ! Christine handled us with the upmost care. For once we came to sprint and with EASE got everything handled that we needed to. I upgraded my phone and FOR ONCE DIDNT LOOSE A SINGLE THING! Best employee hands down thanks for a great experience!
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Dawn Evans
Went to this Sprint store on Monday and switched from AT&T to Sprint. This store is awesome and so is Christine which is the awesome lady that helped switch and made our transition so much easier!!!! Thank you so much Christine!!!
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Bonnie Pegler
Ceniah was awesome!!!! She helped me with everything I was terrified that I would lose a game that Ive been playing for 6 years!! My game transferred with no issues because of her expertise and knowledge of store products.
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Sarah Liberi
Kristofer and everyone else at the Sprint store was very helpful, knowledgeable and patient as always! There was a small issue setting up my new phone, but Kristofer was patient and worked hard to get it up and running.
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Emma Sawyers
Ceniah was such a great help!! She explained everything to us in simple terms and answered all of our questions without hesitation - she also had a great attitude! Definitely happy we got to work with her today :)
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Laurie Marks
Went in today to upgrade my phone. Greg was extremely helpful and went over everything in detail. He was very patient and ensured all my data was transfered onto my new device before I left. Highly recommended!