Category: | Electronics Store |
Address: | 801 Bethlehem Pike, North Wales, PA 19454, USA |
Phone: | +1 215-855-3528 |
Site: | stores.bestbuy.com |
Rating: | 3.6 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
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Eric Beck
Went to return a phone case. The greeter at the front door looked at my return item, stuck a pink sticker on it and sent me to Customer Service. I waited in line for 10 min at Customer Service - only one employee was working the return/customer service register, three were standing ten feet away BSing. When I got to the counter the girl said, "oh, you need to return this over in the Best Buy Mobile section". I then went to the Best Buy Mobile Section where the only two employees in the section were selling mobile plans to two separate customers. I was the 3rd person in line to return something. After a 15 min wait, a third employee showed up and was obviously high or something. He took an additional 10 minutes to take care of the first person in line as he wondered from register to register and rooted through the cabinets behind the counter. When I finally got helped, the guy didnt say a word to me or make any eye contact. ABSOLUTELY the worst retail store, bar none, in which Ive shopped. If this was my first bad experience at this store, I would have simply chalked it up to a fluke, however it was not. I received a remote starter for Christmas and had it installed at this store. The installation went fine, however, I wanted an adjustment made so the car would run longer and not shut off so quickly. I spent ~30 minutes on the phone with some idiot explaining the situation and what I wanted changed. This guy was clueless and finally said to come in and talk to the installer which I did the next day. After making my case as to why I wanted to the car to run longer than the default 10 minutes he agreed to adjust the remote starter to make the car run for 20 min instead. I was about 2 minutes away from popping the hood, ripping the remote unit out, and throwing it across the store. I asked the installer if the adjustment was a simple matter of adjusting some DIP switches in the control panel and he said in a condescending bark "Yes, but Not for You!". And for my last example, about a year ago, I ordered a laptop online to avoid dealing with the idiots in the computer department and to expedite my purchase. I ordered the laptop around 9am, the store opened at 10am. The website said to wait for a confirmation e-mail after I placed my order. I got an e-mail around 10:15am stating that the store was closed when I placed the order and to wait until store the store opened for the confirmation e-mail. I received the confirmation e-mail at 11:45am! I went to the store and waited for about 10 min for someone to stop talking and come to the register. The employee had a hard time finding my order even though I had the confirmation e-mail and it took another 20 min to get the laptop out of the warehouse in the store. Next time Im gonna shot at Walmart.
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Elaine Apsche
On 7/20 I went to your Montgomeryville store (#525) and purchased 2 SD cards for a new camera I purchased for a vacation. I tried to use my Best Buy credit card for my purchase, however, it said it was declined, even though it had a zero balance. I went to customer service to find out what the problem was but the girl gave me a number and told me I would have to call to find out on my own. As frustrating as it was not being helped by customer service, I simply paid with my debit card and left. Fast forward to Aug. 14th, I am home from my vacation and only used one SD card so I went back to return it. The boy at the register said since it was older than 15 days that I had to get a store credit. I didnt argue since I was buying a gift card for my friends 50th bday party during that same visit. However, once up at the register the cashier told me I could not use my store credit to purchase gift cards and I told him that wasnt fair since that was my money and my credit and I should be allowed to purchase what I wanted with it. Then he said "could I ask why you are purchasing a gift card?" and I started explaining the Bday party when I realized he was accusing me of trying to steal from the company somehow! I called the manager who refused to give me my money back or allow it to be applied toward the gift card. When I told him I was a very good customer, (been a customer since the early 90s when I first got married, then got an account in my name after my divorce in 2009) and deserved better than to be treated like a thief trying to steal $25! The manager asked if I was such a good customer why I didnt use my best buy card in the first place! When I tried to explain the decline, he actually got cocky and said, if I were really a frequent customer that the card would have worked. I told him either he give me the $25 or apply to the gift card or I was never shopping at Best Buy again. He refused. I have never been treated so disrespectfully! I will never go back!!!
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James Albert
My fellow Technology Fans, I have had two experiences that I am compelled to share with all given the dopey, negative reference that I just read. Experience #1...I purchased a flat screen television at the Montgomeryville Store during Black Friday two years ago. The Samsung TV was not in-stock, so, one was ordered for me and shipped to my home at no charge. The TV arrived with a cracked screen so I returned it to the store. The store manager, WHO WAS A PRINCE, did not have the same flat screen in-stock, so HE GAVE ME A BETTER FLATSCREEN AND EVEN HELPED ME LOAD IT IN MY CAR, as the parking lot was snow covered and very slippery. Experience #2...Last week my wife purchase a Toshiba PC at the Montgomeryville Store. As this computer was out-of-stock, we order one on-line placing the order from the store. It arrived within three days. Unfortunately, it was shipped with a defective motherboard. It was junk. I contacted SHAWN FOULDES, Store Manager, and arranged a meeting to resolve the problem. Shawn greeted me at the door. I told him that I did not want another Toshiba PC on-the-phone when I arranged the appointment. Shawn took the time to research his in-stock computers in advance and strongly recommended an HP, which he already owned. An accommodation was made and the difference in price was trivial compared to the quantum upgrade in quality and computing power. Despite some inconvenience, my wife and I ended-up with a much better PC with many upgrades and far more horsepower. So, technology fans, take note, Best Buy Montgomeryville does stand behind its products. Its management really does care about customer satisfaction. If you experience a problem, which cannot be resolved with sales, do yourself a favor and seek-out a store manager. You will not be disappointed in his or her approach to resolve your problem. My rating for the Montgomeryville Store is 5 out of 5. Do not believe any dopey, negative reviews you read! v J. Albert Doylestown
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A Private User
Went to buy an mp3 player for a Christmas present. I was trying to decide between a two different models. The two employees for that section were too busy gossiping with each other to notice I needed help. When I finally got someones attention and asked if the models on display were the only ones available, she looked at me as if I was speaking Latin. I made up my mind and told her I would like to purchase a particular mp3 player. In complete silence she looked in the cabinet and had to ask another employee where they kept them, in plain view. With no luck she then took 10 more minutes to look it up on the computer, only to tell me it was at another store, which then nobody could give me directions to. I left empty handed and ended up getting what I wanted for cheaper at Target down the street. Forget this place. The most these supposed "tech-savvy" associates know about anything with a power button is what color matches their purses. In short, dont waste your time.