Pep Boys Auto Service & Tire

Category:	Car Repair and Maintenance
Address:	3625 Library Rd, Pittsburgh, PA 15234, USA
Phone:	+1 412-885-4318
Site:	storelocator.pepboys.com
Rating:	2.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 10AM–5PM

Location

Photos 14

Reviews 11

Aaron Holzaepfel

Worst experience I ever had at an auto repair shop. I just moved to Pa and was taking my car in to get the required state inspection. I had an appointment first thing in the morning and was the only customer there. First off the inspection took over 2 hours. Multiple times when I got up and looked through their window, I saw the mechanics just sitting down and talking while not performing any work on the vehicle. Finally they finished and came back stating that over $1400 of repairs were required for my car to be able to pass Pa inspections. My car has been running perfectly fine, so I was shocked. Going over the quote, it quickly became obvious to me that most of the "needed repairs" were questionable at best and overpriced (e.g. $50 for wiper blades that I didnt need, $50 for headlight lens restoration that were not that cloudy). One of the big charges was that they were insisting that all my tires needed to be replaced (my tires were only a couple years old and had plenty of tread left!). When I questioned these charges, the receptionist became rude and insisted that they were just following Pa regulations. Obviously, I declined their services. I then took my car into Buzzys Tire & Auto Services off of Lebanon Church Rd, which I found to be honest and have great service. The final shock I got was that it turned out my brake pads, which was shown to me personally at Buzzy, were almost completely gone on my front tires. I was astounded that out of all the B.S. charges Pep Boys insisted, they did not even inspect my brake pads.

D Wright

Several hour wait for a re-inspection of wiper blades and two lights. State Inspection -- Failed because of a couple lights out and streaking wiper blades. No big deal. I bought the parts and fixed myself. Used PepBoys online appointment system to schedule a re-inspection for today, Saturday 21 Sep. This particular Pep Boys store does not play ball with the online scheduling system. I called right before I was about to take it in and they told me it would take a few hours. A few hours to check to see if my wiper blades are streaking and two lights are working? Are you kidding? The service rep said they had 25 cars ahead of me at 11:00am. I pointed out I had an appointment scheduled and he saw that I did and told me, "Well its like a doctors office. It gives us an idea of what we need to do in the day". Yes, because that helps the customer out so much when the scheduling system gives a specific time for an appointment but you completely ignore it.

Benjamin Adcock

Moved to Pittsburgh from out of state and this shop was recommended to us. I have been taking our cars here for the last 3 years without issues. This year, my car failed safety. Its bound to happen, it is an old car, the surprise came when I got a quote for $700 to fix the rear brakes and one inner tie rod. As I got to looking at the quote, an optional warranty was added along with the platinum brake package...did I mention my car was old and I was never asked or given the option of choosing which package I would like or if I even wanted a warranty? Had I just gone ahead with having my car fixed the way they had written up, I would have spent hundreds in unnecessary "packages" and warranties. We changed the brakes ourselves (for under $100) and took our car to another shop and oddly enough...nothing was said about the tie rod and it passed. This lack of transparency of Pep Boys part just lost a customer.

A Private User

Awful! I went in for an inspection after waiting and hour I was called up to the register and told that my inspection had failed. They gave me a big long list of things that were wrong and wanted over $1200 dollars to fix these issues. I paid $54 dollars for them to tell me inspection had failed. I took my car to another mechanic who said my car was fine and the issues they listed were not problems at all. The only possible issue were my break shoes which pep boys said were very badly cracked. I saw them myself and they are tiny hairline cracks that are not an issue at this point. Basically pep boys saw a young woman who did not know much about cars and tried to take advantage.

Troy S

Asked for a tire patch and the associate who worked on my wheels was careless when remounting the tire. Theres a scratch on the outer edge of the wheel that I PROVED to the manager with a photo taken before the work was done and they claim that it was my driving. Absolutely irresponsible about their own mistakes. The wheel will cost around $160 to repair and I have to get a formal estimate from a body shop to go through their claims process because the manager refuses to accept responsibility. Never go to this place if you care about your car and always take photographic evidence when dropping your car off for ANY kind of repair.

Scott Masek

Worst experience ever! I selected 2 tires online and made appointment. I arrived and they dont have the tires but can have them delivered by 12(3 hours after my appointment.) from store down the street. I cant wait that long but they said I could just go down there for my install. Whatever. I show up at second store they dont have them. BUT they have comparable ones at over twice the price. This is the worst case of bait and switch ever. I called customer service and they tell me same thing. Stay away from any Pep Boys location!!!!!

Jessica Hegge

I just moved to PA from WI a month ago and had my mechanic back home check my car before moving...nothing was wrong. I had Pep Boys do the state inspection on my car and suddenly they claimed that I needed $300 in work done on my tie rod ends. The next week I took my car to Laurs Auto Service and 2 mechanics who have been in the business for over 20 years each said that nothing at all was wrong with my car. Pep Boys is a crock.

Jared Smith

Beware these scam artists. They use after market parts that broke down on me after two weeks. Had to get the brakes and rotors from them replaced once by pep boys, which you guessed it broke down after another week. Ended up going to another business to get them replaced again. Called corporate to complain and they offered a $10 off oil change. What a Third rate organization

Debra T

I came in with a vehicle that is in need of many repairs for inspection. I only made the appointment for an oil change. I was done in 20 minutes, they just mentioned the expired stickers and it looked like I needed shocks to pass. No pressure or anything. Case closed. Everything was fine.

A Private User

I agree with Amy, this was the worst shop ive been too. DON"T GO THERE FOR STATE INSPECTION they will have you wait for hours and they charged me $1500 to get everything fixed. I went to my buddys shop afterwards and told me that my car didnt have any problems.

Zhong Yang

New mangers and new workers are all awful. My experience was beyond miserable. Never returning and will continue to spread tht !