Wolf Furniture

Reviews 3

JE

Jessica Wray

I bought a couch from Wolf before Christmas and have two experiences I would like to share with other buyers. (1) When I first went to the store, during the price discussion, the salesman said that there was a coupon for $50 off delivery (he said it was for delivery multiple times) but the couch could not be discounted further. After I left the store, I checked the price with other sellers and decided it was still a good price. When I went back to the store to buy, I noticed that there was an advertisement for a free tablet that I qualified for because of the purchase price. At checkout, I asked about the free tablet. I was told that the "$50 delivery coupon" could not be given with the free tablet. That the coupon had nothing to do with delivery and was actually the tablet offer (you could get the tablet or $50 off the purchase price). This was not explained by the first salesman as such so this was misleading. They would not give me the tablet (or the $50 price deduction) with the $50 off delivery, which would have made their representations right. I asked nicely. I think any other business would have because what is $100 to a company like Wolf? I would ask a lot of questions on their offers because their salespeople do not represent them accurately. (2) The delivery people knocked over our lamp post. My husband took a picture and I called Wolf. They asked me to email the picture (the lady was apologetic) and they would call the driver. I thought it would be taken care of... A few hours later I received a sterile email from someone else who said that the delivery drivers denied knocking over the pole and said they werent even close to our grass where the pole was. The drivers basically called us liars according to this woman. Clearly, they knocked it over because it was standing before they arrived. But, she instructed me to get two estimates on repairing the pole and they would pay the lower estimate and then charge the delivery people for the amount. Now I have to take the time to have 2 contractors come out, get estimates, send Wolfs the estimate and wait for payment. I emailed the woman back and said this is something my husband could easily repair and we had the pole installed less than 2 years ago, hoping I could find the invoice and they could pay us that amount. I got no response from the woman. The couch seems to be great so far, what we expected, but the customer service has not been good. I expect more from businesses like this. **Edited 1/3/17- I decided to change my review from 2 stars to 1 star based upon the response I received from the owner. You asked me to contact you... I did already, as stated in my review, with information regarding the damage and even a picture. If you would like to make things right, the order is under this name - Jessica Wray and my contact information is with the order. Otherwise, this feels like an attempt to appear to be helpful for the general publics point of view. If you make this right and reimburse us for damage done by your delivery team, I am happy to report praises on Google and edit this review. My family has owned multiple businesses - classic mom and pop stores - and they would not have treated a customer the way that I have been treated. But based upon the other reviews, you are starting to become known for poor customer service at any point something goes wrong with an order, or in this case, delivery.

JO

Joe Shovlin

We have purchased 2 lazy boy reclining sofas and it seems their quality has really gone down hill their are sharp screws in the cups you need to pull in order to open recliner?.. We spent a total of $2700.00 and 1 sofa was damaged at drop off and we had it noted and finally reached a wolf employee who did have lazyboy call us back and we were told at least 4 weeks?.. Wow new furniture but we need wait 4 weeks for repair also the cushion is already losing its strength and one side differs from the other looks funny and surely feels different when seated ,mind you 1 month ?..I must say we were totally under the impression we were dealing with wolfe and not that they just sold the stuff and we would have to deal with someone different to deal with repairs etc...Hell I wouldve drove 5 miles more to a lazyboy store would Ive known this. Well going to take pictures of problems and call wolf directly and as stated I will update this review..hopefully with something positive...joe shovlin Ok Spoke with wolf rep and she stated they sent a postcard on the 6th which we never recieved but a tech will be out on the 20th july and will repair original tear in back of recliner the asses the other issues..was a pleasant conversation.hoping for the best.jss Ok update is the 20th and tech came also had spoken w/ wolf rep who was very nice,anyway tech brought a new back to replace the original w/tear in it, he was nice and stated if we have any issues within 1 yr Im to call Wolf Furniture back after that Guardsman which is the extended warranty..I guess it worked out this time with tech and all he was really informative but I still have those screws in the cups you put your hand in to open the recliner?,they are put in at an angle and are not rounded therefore we had cut our finger on one already and I did talk with him about it so maybe he will talk with them about this danger in the sofas..all in all ok with everything so far except screws. Thanks JSS

M

M Radosavljevic

Good sales people, a shame they dont support any the products they sell and just tell you "manufacture not willing to do anything." Really!!! I bought a beautiful looking leather HTL couch. I was worried based on the "lower middle ranking," and reports in general covered by Dateline and other news organizations about peeling leather couches, but Wolfs ensured me it was a great couch and not to worry. We bought the couch for the basement which is not used much. In less than 2 years, and Im going to say there are months that go by and no one sits in the basement and it is already pealing. The worst part is, since it is a leather sectional some spots have very limited use and looks brand new. I sent pictures, asked them to look at the couch in its entirety, yet they refuse to do anything. Stand behind nothing! Here is the issue folks, its not the money. I can have it repaired for minimal $s, but the fact that Wolfs (yes Governor of PA,) doesnt back the products they sell disgusts me as a customer and consumer. I just want customer service and this company offers none. I afforded Wolfs the opportunity to make this right and informed them I would use Social Media as tool to communicate my dissatisfaction should they be unwilling to rectify the situation. All I want is to cover fixing it, so I dont have to waste more time doing it myself. Im building a new home and will not spend one dime in any of their stores. Im just hoping I can get others to support the cause and choose to spend your money elsewhere. Social Media is a powerful tool for consumers and there are very limited times I do this, but this will be one. Good luck!