Sofas Unlimited and More!

Reviews 3

KA

Katharine Costlow

If it were possible to give this place less than a one star review, I would. I had been looking for a sofa for over a year, but found that what I wanted was out of my price range. Driving around town one day, I noticed that Sofas Unlimited was having a "Retirement Sale." I stopped in with my boyfriend just to check things out. We were greeted by an older brunette woman (I apologize, I cannot remember her name) who proceeded to follow us around almost constantly. She seemed annoyed when she found out that we were students in our last year of school. After that, things went downhill quickly. Despite how rude the woman was, we continued our search in the store. We eventually found a sofa that we both liked very much, and we inquired about the price. Because there was a huge sale going on, the price was more than reasonable and well within our budget, so we decided to purchase it on condition that the warranty covered claw marks from cats -- we were told that "all pet damage is covered." When signing some documents, the fine print stated that we had read and agreed to all terms and conditions. We had not received any terms or conditions, and when we asked for the policy to review before signing, we were told those policies were not on hand. Further, after asking several times, each time upsetting the sales woman more and more, we told that we should just trust the store because the family had a good name in the community. So we signed with much trepidation. We ran into the same problem a few minutes later when purchasing the lifetime warranty for the sofa. No terms or conditions, just the word and "good name" of this sketchy company. So we signed our paper work, paid, and our sofa was delivered a few weeks later. Remember that fantastic warranty that was GUARANTEED to cover ALL PET DAMAGE? Yeah, it doesnt. Within the first week of having the sofa, the cat, as expected, was running from the dog and clawed my brand new leather sectional. The leather sectional that I purchased simply because I was promised that the warranty covered EVERYTHING. So I called the warranty company and found out that they did not in fact cover claw marks. So I called Sofas Unlimited. Eventually I was transferred to who I can only assume was one of the owners who told me to go get my cat de-clawed. When I mentioned what the sales person had said regarding the warranty, the owner knew immediately whom I was speaking of which only leads me to believe that this is not the first time such an incident has occurred. After much discussion, the owner agreed to replace an entire section of the couch because of the clear misrepresentation. It has been over a month since that conversation and when my boyfriend and I inquired today, we were told that the couch was simply going to be reupholstered. This solution might have been fine had the dog not had an accident on the couch (another thing the warranty was supposed to cover, but alas, they cover "stains not odors") and the solution might have been fine had it not been the second material misrepresentation from this company. We both knew that we should have walked away as soon as we were told the paperwork wasnt on hand, but we got caught up in finally having a nice sofa that we threw our knowledge out the window. Now were stuck with this thing for at least another year with no redress because we cannot rely on a single thing we are told by these wonderful business owners. So as far as the "good name" thats "well known in the community" theres nothing to rely on here. Newsflash Sofas Unlimited, theres a good name here thats well known in the community, and its more important than yours, so maybe you should be kind to all of your customers, students included. Further, we know at least five people that are in the market for new furniture right now; Sofas Unlimited is the first place we told them to AVOID.

CH

christy Brooke

Purchased two sofas for approximately 2000. I worked with judy. It took about a month for me to receive the couches and when I finally did they looked horrible, like they were done by my grandmother. I spoke with judy and she had me send in pictures. After sending in pictures, Judy called me back and said, "we agree it looks unprofessional. "So they sent them back to the factory. I waited another month, and they returned them back and they looked exactly the same. So, they sent someone out from the factory and he said there was "nothing he could do, its between you and sofas unlimited." the guy was weird and didnt even come with the before pictures to compare. He just said, "they worked hours on it." anyway, I called and spoke with Jessica, i believe, asking her how I can move forward from here. I received a phone call from the manager jack approximately two days later asking, "how can I help you?" I had never spoken with him during the whole process and he calls asking how he can help me?!? Im sure its some tactic used to deal with unhappy costumers, but they pretty much dug theirselves in a hole when they agreed it looked unprofessional. I told him that judy called me and told me they looked unprofessional And that they were sent back to be fixed and upon receiving them, they looked identical. He said there was nothing he could do, they are the factories and not sofas unlimited product. I didnt purchase them from the factory, I purchased them from sofas unlimited and i think they should stand behind their product. After explaining that to him he proceeded to argue with me and told me If wanted to return the sofas i have to pay a 30% restocking fee, almost $600.00. I told him that was fine, but that i was very unhappy and i would tell all my friends and write reviews and to have a great day, as he continued to yammer on and argue, i just hung up the phone. Every time I look at the sofas, I get angry and I am so embarrassed by them that I keep blankets over them to cover them all the time. No one would ever buy these sofas for the price I paid, if they were in the store. This is horrible customer service and essentially they are selling pieces of furniture they admit are unprofessional. Sad.

DA

Dan Bardo

Just terrible. several IMPORTANT things were misrepresented to me prior to and during the purchase of my sofa. The most offensive of all of these surrounded the application for "six months same as cash" financing. The fine print of the agreement the rushed me to sign said, "I acknowledge receipt of and specifically agree to the terms and conditions stated in the credit agreement." I brought this to the attention of the salewoman and the person at the customer service desk, both told me that they did not have such documentation at the store and that I will get it in the mail. I told them that I was not comfortable signing the agreement if that was the case. They told me "go ahead and sign, this is how it works for everyone, youll get it in the mail." I should have trusted my gut and walked, but stupid me didnt. Later, I found the credit agreement with my receipt ... you know, the one they didnt have before I signed. Oh, and that warranty they tell you "covers everything?" covers NOTHING. This is the diologue I had with the sale woman: SW: "it covers everything and only costs $***.**" Me: "Everything? Like if my cat scratches it?" SW: "everything" Me: "Everything?" SW: "Everything." -- Yeah, doesnt cover cat damage. And, if your pet "has an accident" on it, they will clean a stain, but wont do anything about the smell. In conclusion, if this was the last sofa store on the planet, I would sit in an iron maiden before I bought another piece of furniture from these people. And as an aside, any time your gut says, "this doesnt seem right" it probably isnt.