Zales - The Diamond Store

Reviews 3

NA

naptime34

I urge people to take their business elsewhere. I had ordered a replacement wedding band with engraving and the salesperson (lady w/ glasses, brown hair) had told us false information saying that the engraving on the ring was free. After about a few weeks, I got worried from not hearing from them if the ring came in. It just so happened that they said the ring had come into the store the day I called (yea right) and told me that I could pick it up whenever. The next day I came into the store just to have the lady salesperson tell me that the engraving was not free and was not even completed yet so theyd have to ship it out from the store to have it done. Why would they not call the customer about this over the phone prior to making my trip there???? My wife was pretty upset at this point and had walked away. What was even worse was that the manager of the store (hispanic lady, tied back black hair) handled the situation in the worst kind of way. After we returned the ring, I hung out to talk to her and she continued to list a bunch of excuses of why their communication to the customer was very poor. I just wanted to list the problems to her for her to ascertain them and make sure that it wouldnt happen to anyone else and also was hoping for a simple apology but all I got were ambiguous statements of what she (the manager) had to deal with as internal issues which I dont think has anything to do with the customer. So all in all, we were pretty upset that they wasted so much of our time and they didnt seem to care in the least bit. Its just a good thing that we did not order the wedding band at the time of our wedding because we would have never gotten the ring due to their incompetence.

CR

Cristina Coriano

Rude, terrible customer service and very shady! One employee will give you rough estimates of services and at the last moment everything is much more expensive. I guess they think after you purchase an item and send it out to be serviced, you will not want to go through the trouble of canceling the order. Also, the item was on sale online and I was charged regular price in the store. No matter how much you spend they have no discounts like other jewelry stores.

DA

David Bhatt

Good selection and fair pricing. I was able to walk in and out with a great necklace for my wife without breaking my wallet.