Martins Bike Shop

Reviews 9

PE

Peng Kha

Nice bike selections and nice staff.....until you ask for a small discount! I really wanted to be a loyal customer but the way they show appreciation to their customers was quite disappointing. This year we bought three bikes from martins and tonight we were going to buy two more road bikes that would have totaled around $3,200. I just wanted $200 off this time since we would have spent well over $6000 in 4 months but they were too stingy to even budge. Granted both bikes were already on sale but really? $200 off for two bikes is going to send you out of buisness? Its not like i picked the cheaper bike of the two i liked on sale either. But its okay...id much rather spend my money at bike works in intercourse and buy a focus Cayo ultegra which is a better carbon frame and a cleaner setup than the defy advanced ultegra for the same price. Intercource bike works was willing to knock off $700 instantly hassle free for me to purchase from him. I just wanted to be a loyal customer to one place but now i know which place it is. Ill probably trade all three bikes to intercourse bike works and buy all new from them. For $200 you sure lost my vote. I was proudly advertising martins bike shop since i bought mine. But no more! Oh and when we bought the giant comax they asked if we were going to using the ride sense feature that CAME with the bike. We told them probably not right away since we didnt buy the computer. What did they do? Put it in a sandwich bag and tried to sell it as new!! Good thing we noticed it was gone because they made the excuse that they "dont put it on the bike if the customer says their not going to use it". Still doesnt give them a right to take it off and sell MY options that was INCLUDED with my bike!! We called them and they said yea we have it. Stop in and well put it back on. And when we got there they took it off the shelf on the front counter display where they tried to resell it and installed it on the bike. I never questioned them about the shady thing they did. but now for a measley $200 Ill spill the beans. Answer to response. So it was on a special sale price and you couldnt take $200 off the bike. But you offer to take $50 off the sale price of the bike and a $150 gift card. If the math is correct, im sure its the same thing. I understand the marketing strategy there. But I would have rather taken the price off the bike and no gift card. You would have sold two bikes and made the same money. But regardless it was more of the fact that your brother felt it was more important to use a disrepectful and sarcastic tone of voice.

---

JE

Jerry Gillard

I didnt consider Martins this year when I purchased my road bike from Shirks bike shop. I bought a Schwinn AirDyne from Martins w/no problems purchasing but had it serviced a few years ago and the owner gave me a hard time when he was wheeling it through his store and one of the arms swung loose and hit is floor. I was thinking I should be giving him the hard time as he was handling my property. Went back to purchase a new MT Bike and the salesman charged me $10 to use my credit card. I learned later that it may be illegal to charge someone to use their credit card. (Even if its not - that is the first and only time its ever happened to me and I was spending hundreds of dollars). They have a nice selection of bikes and equipment but if I only wanted inventory I would buy my bikes online.

---

A

A Private User

First of all let me say the work on my Precor 5.23 Crossramp elliptical climber was done very well. The estimate, the "return trip charge" of $55 and the song and dance we received from "Glen" after quoting my wife $42 per hour labor and charging $137 after spending a little less than an hour and $54 for a part that can be had for anywhere from $15 to $25. Total bill for 1 hour of work Parts and Labor/ $262.74 THAT IS CALLED A GOUGE PEOPLE!!! BEWARE!!!! All I can say is I am very disappointed in what I believe was an extreme overcharging of someone who has been in the customer service industry for over 20 years I will be sure to tell all my friends to avoid Martins regardless of how well the work was done

---

JA

Jane Doe

Bought an electric bike on sale. Went to pick up the bike and the shop never made adjustments specific to me. I would expect that after spending $1,000 on a bike it would include adjustments (pedals, seat, bars) specific to the new owner. Nope. Also, when placing order, the salesman didnt discuss mileage limitation. I discovered this on my own and questioned it when I picked up the bike. The response? I can upgrade for $300 which would make the total price $1300. $1300 was the original price which tells me that they probably downgraded the battery before putting the bike on sale. Buy your bike elsewhere!!.

---

AD

Adam Kushner

I had them come out to service a treadmill. They are the only place around that I could find and mine is now out of warranty. He definitely fixed one problem which was part of why I scheduled a service visit. But I was left with unresolved issues. Martins came back out and identified the second issue and resolved it. Ill definitely use them again for treadmill repair and will check them out when its time for a new one.

---

AN

Andrew Cassel

I took my bike, a Giant Rebel 1, for a tune up. The pedal and crank came lose where it attaches to the bike soon after I started riding it. It came loose to the point I could not ride it anymore. I never had a problem with it until I picked it up from getting a tune up. Im am very disappointed seeing that I bought the bike there and have had it tuned once before. I dont think I will be returning to this establishment.

---

MI

Michael Funk

Martins Bike Shop has a great selection of bikes and in home fitness equipment. The young generation at Martins has great knowledge of the bikes and equipment and are extremely friendly and helpful and easy to work with. Being from Lancaster County and knowing that we have great areas to ride bikes and Martins is a great hometown business, I would highly recommend buying your next bike at Martins.

---

A

A Private User

I would recommend Martins Bike Shop for professional fitness equipment repair. This company is locally owned and operated. I have found their labor rates to be quite reasonable. These guys are quick workers- theyre out to get the job done, and don’t mess around. You won’t find many other fitness companies with over 50 years of experience.

---

CA

Casey Byrd

Picked my sons bike up there today from getting a new tire and tune up, which was $132 and he rode it for maybe an hour and the derailer got caught in the spokes, come to find out the reason was the back wheel was falling off. Luckily my 11 year old was not hurt. You would think a bike shop could fix a bike.

---

---