Verizon

Reviews 8

VA

Vahe Sarkissian

I went there to upgrade my IPhone 4s to a 5s as I was eligible for an upgrade. I chose the 5s because it was certainly newer than my current 4s and it was a cheaper option than if I were to go with the most current IPhone 6. Im a modest person and dont usually care for the newest thing out there. The salesman himself was actually nice and worked out a cool deal for me where the discount I get from using Verizon Edge actually equaled the cost of the Iphone 5. Cool, I thought we would close up and be done with it. He then comes out with a bunch of products that I can get for only an additional $130. I was not interested and I expected that whole spiel because I understand that is his job. Fine. But then the manager pokes his head around and asks us "Whats this?," referring to my IPhone 5. I then said "The IPhone 5." He looks at me with a strange look and asks "Youre not gonna get the 6?" I said no thanks. Then he says "Oh," in a clearly displeased way. He then continues to push the the products that the original salesman had mentioned and that I had kindly declined. I understand the nature of their business is to try to sell these items but I had to decline 4 or 5 times. In an earlier conversation I had mentioned that the screen on my IPhone 4 had cracked. His last comment to me was something along the lines of "Well you should at least get the case, you cracked that one," in a snarky kind of way. At the time I thought the whole thing was kinda funny how this manager just kept pushing and I just wouldnt budge. But after I thought about it I found it annoying. The original salesman was nice and he is reason I even gave 2 stars. The manager was worst than a car salesman.

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A

A Private User

I think Verizon Wireless generally has great customer service. Over the phone, theyre so friendly (granted Im always very friendly with them) that I actually dont even mind calling. However, when I went to the Verizon store in Ardmore, I was very disappointed. I had to go in twice. The first time, the woman was fairly friendly, I got the information I needed, etc. When I went out to my car, I called customer service (I needed to order a new battery), and found out they didnt complete whatever transaction needed to be completed in the store. So I went back in and was "greeted" by a woman named Stephanie. My "greeting" was her putting her hand to her palm and groaning. Still smiling, I explained that I had just been in the store a few minutes before (she replied, "yeah, I know"), and I explained the problem while she proceeded to stare at me like I had just punched her mother in the face. After a few more sentences, I realized this woman was an incompetent b*tch, and went to the woman who had previously helped me. Its not such a bad store, just dont deal with Stephanie.

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CH

Chris Boyle

Was lied to by sales person. I was in to upgrade a phone and they told me ipads were on sale to people who were upgrading. The price was good and i was told there were no strings attached just a discounted ipad. So I agreed. She handed me the ipad they use for transactions, swiped my card and showed me where to sign. Learned a month later when i got the next bill that they added a line to my family account and charged me an activation fee. Now they wont do anything to help me because it is beyond 14 days. I specifically asked if there was anything i was buying other than the ipad and told no. They never disclosed the added line activation fee. Cust service told me today to sell the ipad myself to pay them the cancellation charges. What a joke. Ive been with them over 20 years. They almost laughed me off the line when i asked if that mattered to them. Fraudulent operation.

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NO

Nofil Barlas

The store employees try to make it appear as though the place is well run and highly organized. In my personal opinion, its actually the opposite. The wait time not matter what time of the day is at least 30 minutes. Twice I couldnt wait more than 40 minutes and had to leave and when I was leaving the lady told me I am the next customer in line. My response to her was that I have been next in line for the last 20 minutes. They ask your name so they can put you in their system and supposedly it should be based on first come first serve, but I have seen twice that they just started helping customer who walked into the store while others have been waiting for almost 30 minutes. This is the closest store to my apartment but I would rather drive 30 minutes to go to the one in King of Prussia.

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A

A Private User

I am so annoyed I dont know where to start. I have a Droid Incredible, and took it in to see why the battery only lasted a few hours. The salesperson, Chris, told me to do a complete reset of the system. I asked very clearly if I would loose my contact list. The answer was no. I then asked how often Backup assistant updated itself, and the answer was daily. So I did the system reset, and everything is gone, a g-mail sync did nothing and my backup assistant file is empty. I have lost every business contact I had. This will cost me so much in lost business and time that I may bring legal action against them. They should fire that person, Chris, for giving me that advice.

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A

A Private User

One of the worst stores that I have visited. Long wait time and poor help. I had a problem with a phone with two weeks to go on my contract. He told me that he couldnt replace the phone. Id either have to pay a repair fee, waive the $100 credit for a new phone or use an old phone until the contract expired. When I asked why they simply could not end the contract a few days early, he said those are the rules and Verizon does not allow us to change the rules. So I said I suppose I can take my business to Apple. He told me to go ahead. If I were running Verizon, this is not the type of employee I would want on my front lines.

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JE

Jeff C

I went into the store asking about the warranty on my Droid Turbo 2 that was just purchased the last month. The person at the door refused to look up the warranty information saying I had to go through Motorola and they have nothing to do with it. Did not know I couldnt get help for my VERIZON phone, at least they could have offered to look up the Motorola warranty info since it is something they sell. Extremely rude and as I was leaving I heard him and the other reps in the store making fun of my accent. Do not go into that store especially if you are an immigrant or not white looking.

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PA

Paul Spencer

This is the worst Verizon store anywhere. Rude, obnoxious service. Waited forever and was then told that I had to have my name on a list. There was nobody there to greet you or message letting you know that you had to sign in. I drove over to the New Jersey store at the Deptford Mall and had a completely different experience. Helpful kind and courteous. Given the types of customers I saw at the Ardmore store I guess people get the store they deserve. If you dont like rude obnoxious people avoid this store.

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