AT&T

AT&T, 8599 SW Main St, Wilsonville, OR 97070, USA,

Category:	Cell Phone Store
Address:	8599 SW Main St, Wilsonville, OR 97070, USA
Phone:	+1 503-570-3830
Site:	att.com
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM

Location

Photos 14

Reviews 21

Michael sanchez

Went in last weekend to try to get a phone and change from my provider which is Verizon and waited for nearly 2 hrs for service the role play manager at this location and was from another store who seemed to be friendly and some what cared about me trying to give them my business I just was dumbfounded and was ready to go off on any employee for their lack of caring to customer service which is by far the most horrible Ive ever seen and have had coming from a person thats been in the retail and customer service industry for years and giving customers the best services possible as a automotive technician the primary focus is to meet greet and acknowledge the customer even if you like them or not they are a customer and the purpose of what makes your business what it is unlike here where none of that was acknowledged which at the end helped me make a decide to not provided any of my business to them and carry on and provide some else the opportunity even though I have that of giving the manager my business in the location he works out of in salem which is about 20 miles away just to seek better customer service now all said and done this place is a joke and I refuse to go back and recommend any one to this location and fire everyone and rebuild for scratch if I was in charged of this place

Isaac McDonald

So there I was stuck in the parking lot at Plaid Pantry accross the street from this AT&T store when my phone suddenly popped up an error saying "invalid SIM card". Bear in mind Im not from this state, Im completely lost without my phone. I ask the clerk at Plaid Pantry if she has a small paper clip I can use to re-seat the SIM card in my phone. She says she doesnt and asks who my cell phone provider is. I tell her T-Mobile. She thinks about it and says, "you know, theres an AT&T store accross the street. They come in here all the time. Theyre good people at that store, you may want to try there." I take the clerks advice and go accross the street to the AT&T store and ask if they have a tool I can use to get the SIM card out of my phone. The employee at AT&T walked into the back room and came back with a SIM card removal tool, hands it to me and says, "Here you go. Its yours, take it." If it werent for the nice staff at this store, I may still be wandering the streets of Wilsonville Oregon forever lost without Internet on my phone. ;)

Abby Sweet

HANDS DOWN THE WORST EXPERIENCE IVE EVER HAD WITH THIS COMPANY! I came in 14 days ago to upgrade two lines and add two tablets. I was told then that I could bring them back within 14 days and if the products were unopened, I would not pay a restocking fee. I tried to return them to a corporate Salem store but they gave me push back saying it had to be approved by a manager and neither would approve it. So I called these guys yesterday and was told if I came back in everything would be fine and no restocking fees. I show up tonight and Brian, the manager says he wont honor it and the lady who said that was wrong, along with the initial employee that told me (who isnt with the company anymore). The only reason I came to this store in the first place was because the Salem store didnt have what I wanted in stock. So I have payed my fees and swore to never buy phones from them again. I can only hope that others will do the same!

Jeff Salata

Very, very lacking in customer service. I tried to return an item, and was told I could by the empoyee assiting me. This person also expressly indicated hes NOT in customer service, hes in sales (what kind of person says that in ANY retail shop?). He then disappears after saying its fine for me to remove the expensive Skinomi warchface protector I bought and cant put back on. Hes gone for a few minutes without saying why and comes back to pronounce the return impossible. This, of course, without explaining why, ot trying to offer any guidance. Awful experience.

Grigoriy Karacheban

Worst ever seen### I was upgrading I phone at Wilsonville, Oregon AT&T sale person offered Ipad for $99 and did not tell its actually comes with monthly service, $49.0 activation fee, $10.0 monthly service charge, and fees, fees. Its even not unwrapped box yet, never used and AT&T not take that back, and they say I have signed agreement for 2 years, and its has to be used, and all because it litterly passed 14days from the guy pushed me to get that 3rd Ipad I have know... How is a good service for a customer with AT&T for 19years?

Pablo Paez

The selection was nice, but please be weary of the sales folks trying to up sell you by bundling features in the prices they quote you. Example: asked for insurance and the sales guy quoted me $11... Which I found odd since I use to work for AT&T and found the price higher then usual. Asked to see paperwork regarding the insurance, thats when the sales guy then changed his price and said "well if you just want insurance its $7." Just double check the prices your quoted.

Vicki Zivolich

WORST COMPANY EVER....I SWITCHED FROM VERIZON AFTER 20 YEARS AND WAS TOLD THAT THEY WOULD PAY UP TO $650 BACK ON MY FINAL BILL. THAT NEVER HAPPENED....THEY ONLY GAVE ME $450 OUT OF THE $1300 FINAL BILL AND TOLD ME IT WAS ON THE "TERMS AND AGREEMENT". I WISHED I HAD NEVER SWITCHED COMPANIES. BIG MISTAKE!!!

albert sta cruz

Never have I ever had someone try to sell me products I dont need as hard as Dan K. over there. Was told to lie (from Dan K.) and give 10 stars to receive discounts. Dan K. opened an unopened product I wished to return and charged a restocking for his mistakes. Avoid Dan K. he should not represent AT&T.

David Dahlquist

Worst customer service. Waited 65 minutes before anyone even spoke to me, took 30 seconds for them to tell me they couldnt help me. Yes, after waiting over an hour just to be told could not help. Tried calling the next morning and couldnt get anyone to answer the phone. Think they need more help.

Mathew Parks

The customer service at this location is on par and most importantly it is usually not busy. I tend to get in and out of here pretty quickly and whenever I drive by it seems the same around the clock.

Tim Layton

Bad bad bad upsell practice. Doesnt listen to customers, sales team is after expansion line/service expansion $ at all cost. Our experience was fraudulent. Avoid at all cost.

Myronda Schiding

After visiting the Sherwood store and calling ATT, with no resolution to our dilemmas, Dan was very helpful and helped us solve our issue. Wait wasn’t too long.

Brian Lingenfelter

The customer service was friendly and very kind I enjoyed working with their representative in the store

Essaia White

Great customer service! But make an appointment if you know what you need. They can get really busy.

Ernest Knox

The agent was helpful in making wanted changes to my plan.

Garrett Johnson

Always friendly staff, Anthony is the man!

Wade Norton

Great service. Prompt and friendly.

Stephen Kearns

Great service! Dan was very helpful