Landmark Ford Lincoln

Category:	Car Dealer
Address:	12000 SW 66th Ave, Tigard, OR 97223, USA
Phone:	+1 503-639-1131
Site:	landmarkford.com
Rating:	4.2
Working:	7AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 8:30AM–8PM 10AM–6PM

Location

Photos 100

Reviews 4

Kay Little

My wife and I just bought a Fusion Hybrid from Landmark Ford and one word describes our experience - awesome! We spent Saturday test driving a variety of hybrid cars from other manaufacturers at a variety of dealers in town, including two other Ford dealerships. We were discouraged by the lack of selection and generally unprofessional sales staff. Basically, everyone we met typified the cliches about car salesmen, sorry to say. It was stunning and got more irritating as the day wore on. After a long day, we werent looking forward to another minute of car shopping, but we wanted a second car and had to make it happen. I did some additional research the next morning and found the car we were looking for on Landmarks website. I had thoroughly researched the fair price for the car and sent an email to Charlie, the Internet Sales Manager, expressing my interest in the car and the price I was willing to pay. I had researched prices thoroughly and the price I proposed was about $3,500 less than MSRP, so I was prepared to get a response with a higher price and the same kind of song and dance I had heard multiple times the day before. Instead, Charlie responded quickly and came back with a price that was about $500 less than what I said I would pay. That got my attention! My wife and I went in to drive the car and Charlie was a breath of fresh air from what we had faced the previous day. He was genuinely friendly, professional, knowledgeable and clearly experienced, but without the typical car saleman attitude that we had seen so much the day before. And when Aaron, the Business Manager came into the picture when we were ready to make the purchase, he also was professional, friendly and helped us close the sale, in a surprisingly painless and smooth fashion. We were stunned in a good way when we left, due to the high quality of service we received. I had never considered Landmark Ford because the dealership is located in an area that wasnt even on my radar when I started looking for the car, but Im glad I found them. Everything from their website to their highly professional staff made the car buying experience much more enjoyable than I thought possible. I will go back for my next car, for service on my new hybrid and will send my friends! Thanks for everything, Landmark!

Meredith B

My family owns all Fords so Im well versed on Ford dealerships. If you have a problem that keeps recurring take it in to a local dealership and get it diagnosed. For this they charge you an arm and a leg, but with any luck you walk away with a reason for the problem and youre not paying for the same repair over and over and over again. Not so at this dealership, where I actually purchased the car in question which has had the same part replaced six times in two years. I had the $110 diagnostic performed and they found nothing except that a part had to be replaced, the same part that had already been replaced four times in less than a year. I still had to pay for it, $240 each time. They replaced the part and told me it was covered by their warranty. That warranty is supposed to be extendable to any dealership, but Landmark Ford doesnt honor this and other dealerships within the state of Oregon know this. That means if you have a service performed here and a part replaced and that part fails in less than a year (like mine did) youre still paying out of pocket to have the entire service performed all over again (for the sixth time). If you cant get the dealership to honor its own warranty and you cant get another dealership to honor the warranty, whats the point of the warranty? And whats the point of taking it to a dealership? Since I purchased this Ford at this particular dealership, I expected the General Manager Kurt Sorg to follow the lemon laws. They dont do that either. According to the Albany dealership, they also use non-manufacturer parts. I guess that would explain why the part keeps failing and I have to keep paying $240 each time it does. This is the sixth time Ive had to have this part replaced in less than two years and the fourth time Ive paid for a diagnostic. I was angry enough to file several complaints against this company. Dont buy your vehicle here and dont get it serviced here either. There are enough Ford dealerships in the Portland area to choose from.

Sarah Britton

This review is for the Service Department. I brought my car in for an oil change and to identify a rattle that was happening. After they had the car no more than 10 min, the service guy came out and told me my car isnt safe to drive and that I have bolts loose and stripped that hold my torque converter on my transmission. They told me it was going to be $3k to replace the torque converter, seal and the bolts. He also said that they could just tighten the screws but they cant guarantee alignment and I would blow my transmission in the near future if I did that. ($120 for 5 min of tightening what sounded like 4 bolts) And if I dont do anything the "whole front of the transmission will come off". I said that the $3k is something Ill have to budget for and asked when the car would be ready. Not only did they not even go over the inspection with me (which it sounds like I need an alignment and theres some fluid leaking from ... somewhere? FIX IMMEDIATELY!!!), charged me $80 for 5 min of diagnosis, and lied to me. I drove the car home deathly afraid for my life and others if those screws came loose. I have since had the car looked at by a few transmission experts. They even took the time to show me the parts and how it was a flat out lie that the transmission may not line up if they tightened the bolts. In the end the fix on the transmission was free, something Fords horrible service department should have done if they had an ounce of decency. I worry what Ford would have done if I had paid the $3k on the spot to get the work completed that they said had to be done. Would they have gladly taken my money, spent a few minutes tightening bolts, and smiled the whole time knowing that they werent doing the work that they told me they were going to do? I shudder to think about that. Oh, still dont know what fluid is leaking or where its leaking but that could have been a flat out lie as well. I will never return to this dealership for any type of service. Buyer beware.

Robert Collins

Last winter I had a water leak in my 2014 mustang and took it in to Landmark ford for repair. Some months later I took a friend to lunch. When he opened the passenger door, the sill plate, that says Mustang on it, just about fell out in the street. Looking at it, I would guess, it was a brutal attempt of forcing and braking the part. The mechanic must have known that he screwed this up. Of course they have to order the part, so back to landmark again to get it installed. This time I decided to write down my mileage. I was told the repair would take about 45 min. when I got my car, I checked the mileage, and shore enough it was taken out for a JOY ride. So I confronted the service advisor, Steve Moralez, he sternly said that no one drove my car. I told him that I had written down the mileage when I got there and that same mileage was on my paper work. Then he got angry and told me in a very nasty way that they always drive the cars. Then I told him that he just lied to me, and he’s trying to cover this up, so, everything else I tried to say, he would just yell so loud I couldn’t talk. I feel, my 2014, 305hp, 6speedmustang went for a 2mi. JOY ride. I bet that my tachometer has gone places I’ve never seen. Someone must manage Landmark Ford, so I called, and the best they could come up with was the service manager, KurtSorg . He told me that the gat was locked and the mechanic had to drive around to get the car in the service area. THE car had been driven for 2mi., that’s like two minutes at60mph. He ask me if I think he’s lying too, I said, absolutely. When I bought my mustang new at landmark ford I was told that they’re a team, and it looks like they are, when one lies the rest of them will keep lying too. The next time I have to take my car in for a non-drivability problem I will write down the mileage and tell the service adviser that I did, and, I DON’T WANT THE CAR OUT ON THE STREET.