Ashley Furniture HomeStore

Category:	Furniture Store
Address:	3000 Gateway St #300, Springfield, OR 97477, USA
Phone:	+1 458-201-4549
Site:	ashleyfurniture.com
Rating:	4.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 60

Reviews 6

Dianne Keller

Update 10/20: Both promised credits have been posted. I will say that after posting the original negative review, Ashley was quick to assign a customer relations person who could make decisions and make things happen, which I appreciate. My son is enjoying the dresser and I am satisfied with the resolution of the delivery issue. Update 10/11: Ashley contacted me after I posted my review. They promised to have the item delivered on 10/10 and refund the delivery fee. The item was delivered as promised. Havent seen the refund yet, will update again when I do. Also I had previously been promised a $25 refund at the time of the first delay, and that never came through either. Original post 10/5: Purchased a dresser on opening day (late August); my credit card was charged immediately and delivery was supposed to be 10 days later. Then I got a call that the item was out of stock and would be delayed for 2 weeks, which turned out to be 3 weeks because of the delivery schedule. A few days before that delivery date, I received an email asking me to call about my order. I was then told that the truck was full and they couldnt deliver as promised. Delivery was rescheduled again for Oct. 3, and they said I would get a call a few days in advance with a time window. No call. No delivery. No info. No refund on my card. Very poor service and they shouldnt have charged the card until the item was shipped. I will be contesting the credit charge.

Eric Dahlen

I really hate to leave a bad review of this place because our salesman in the store, James, was the best. He put up with my indecisiveness, didnt make us feel pressured and gave us all the time in the world to pick out our new sectional. Our issue unfortunately was with the delivery and if I could just give them a public review, I would. We had two men deliver our new couch and one of them was new. The new guy was kind of getting all of the crappy work while the more experienced one stayed inside almost the entire time. Not the most professional image but that alone doesnt warrant this negative review. While in my home, my wife left the room for a short amount of time and during that time one of them ended up taking a bottle of prescription drugs from us. They were definitely there before they arrived as I had set them on the shelf this morning. With the delivery drivers being the only outside people to come in our home in over a month, its pretty obvious to connect the dots here. A police report is being filed and I hope they are held accountable. As a delivery/service employee myself, Im seriously shocked that anybody would act like this in a customers home. Again, this isnt an issue with the store, Im just not sure where else to post this. James is the man and I will 100% be purchasing more from him in the future. I will gladly change my review if this is handled appropriately.

Susie Larsen

My husband and I went into the new store in Springfield or on Labor Day weekend we purchased a living room set Debbie was the girl we dealt with it was a night mare to say the least after 8 hours in the store she had our deal so messed up I asked to speak with her manager which she refused us we were walking out very very unhappy customers and was asked if everything was ok on our way out I said it absolutely was not we just wasted 8 hours and we were not happy he asked if we wanted to speak to the manager which of course yes we did so after speaking to the manager he assured us he was going to make our deal right by honoring the deal we originally had agreed upon so we signed the papers and was promised delivery on the 16th of September for all the furniture as we had just moved her from Portland on the 12th of September so getting excited as the 16th was approaching my husband called on the 14th of September to confirm delivery and was told someone has went into the system and put a stop on our delivery wow are you kidding me we are sitting on the floor in our new home and they are telling us now we have to wait six more days because of there in house mistake I am wishing now I would have went anywhere else to purchase my furniture we are very unhappy with Ashley furniture ...

Keith Young

My wife and I went in for a kitchen table and got the table as well as a complete living room set. Tiera worked with us through many changes and we are very impressed with her. 5 stars for her. Our furniture was delivered and assembled on the date promised by two very courteous and professional gentlemen. 5 starts for them. Several issues encountered during delivery, called Customer Care hotline and after a long time on hold was helped by a very nice lady who got things straightened out. 5 stars for her. Our order was missing two of the chairs for the dining room set and the table wouldnt go together and this was attributed to a manufacturing defect. The gentlemen who delivered the furniture handled the table issue very professionally so no issues with them. My issue is with the company that sends out a table that wont go together, very unprofessional. We were not told nor were the delivery team advised that the order was missing two chairs, again very unprofessional. Taking off work to be home and having to take another day off for the second delivery costs money for my wife and I. If you buy from Ashley, during the set up for delivery make sure you make them understand that you expect what you are paying for to be delivered the first time.

Gabe Schickling

Sales staff were helpful and adequate for the most part. Took almost 7-8 weeks for delivery pf a bed set and had to wait 3 weeks before delivery of furniture that we ordered. We were stop #2 and 3 and they were two hours late past the appointed time. I called the driver and was informed that the truck had broke down and that they would be their ASAP. After another hour, I called the salesman and he got in touch with their dispatch who then called me who told me that they were running way behind and that we were next. When I told her that I was told by the driver that the truck was broke down, she knew nothing about that and I also told her that I would hope we were next since they only had 1 stop prior to us. When they finally showed up, they half assed the assenmbly of the bed set and shorted us several screws. I ended up having to find some screws I had around the house to complete it after figuring out what happened. Still missing a screw for one of the handles on one of the drawers but will end up going to Lowes or Home Depot to get. I sincerely doubt we will ever buy from them again especially after what they charge for delivery and only offered to refund half of it...

Kass Bessert

First, the sales staff is awesome. No pressure, they let me test drive the whole store, everyone I met was helpful, friendly, non judgmental, honest and well informed. I wish I could work with them regularly. Reasonable deals, financing available- normal furniture store, above average people. Second, the follow up customer service has been bad. Everyone is very nice, but a month after I bought my couch, I still have a broken couch I can only use half of. It was delivered with a busted back and a knife knick not apparent until like 5 min after the delivery. Called the customer service line immediately and here we are a month+ later. As of now, Ive been waiting a couple days for a follow up call the tech said Id get, so I have to hunt them down to find out what happens next. Techs only go out twice a month, which is fine, but the call center mis-scheduled my first appt by a month, and the repair couldnt happen on-site. Everyones been nice and respectful, but the jobs not getting done and my time isnt valued. I feel like Im bogged down in process instead of someone just delivering the functional couch I paid for. Not great.