Category: | Cell Phone Store |
Address: | 2780 NW 188th Ave, Hillsboro, OR 97124, USA |
Phone: | +1 503-629-6206 |
Site: | verizonwireless.com |
Rating: | 2.9 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
EP
EPIC G
Who is over the top store store manager ? How do you get in touch with that person. Can the Verizon branch on 188th be reporter to the better business Bauer ? For their lack of integrity ,Lying , tricking, misleading,not being truthful. Making you think your getting stuff for the credit from your old phone. The person helping me was PEDRO one of their top sales people. I told him I had dropped my phone,It shattered from the back to the front and no longer worked ,it turned on ,it rings but I couldnt see to answer it. I told him I would like the same phone as I know it. He said they no longer have it in stock.I would have to up grade,I said no I cant afford a higher bill and our contract was up in December. He said i needed to pay off my old phone which was $179.00 and once I did that I would be fine ,my bill would not go up I said ok, He then showed me the wrist phone said because I got the new one I could also get this for $5.00 extra a month ,I looked at him and said i dont know, He said wait check out what it does ,he called his mom from his I was like crazy,He then showed me everything you do .I said only $5.00 more a month, I told him well I do need a Bluetooth so ok why not.I then told him I needed case to ensure If my phone dropped again It would be protected. I showed him the one I wanted ,He said well lets check how much you get from your old phone ,I was shocked and said ok, Then he grabbed a fancy charger and said youll need this.I said no I would just like the one that comes with it.I cant afford this although its nice ,Im on a budget .My husband and I lost a son and our daughter in law abandoned our 3 grandsons and were rasing them I just went back to work. He said ok , then we went over sat down ,he got a screen protector I paid another 30 dollars. He said sign here ,I looked right at him and said Im not signing a new contact right, my husband had already called the store and they told me to call him, He was calling to make sure I didnt sign a new contact that;s when I looked at pedro to make sure.He said nope my husband heard him .Then he started to put things into the sack he walked over and got the fancy charge ,I said I can;t have that he said yes you can you had enough with your credit. I looked right at him and said so you mean to tell me I got my cover ,my screen protector and fancy charger ,I smiled ,He handed me my bag and said yes, told me to have a great day, I thanked him and left. I called my hubby from my new wrist phone and was chating ,Pedro opened the door and said everything ok,I said yes and thanked him again. when I told my husband everything and it was only 5 dallors more he was like really, well good job babe ,try not to drop your phone..That was in June,Fast forward its the morning of my birthday July 4th and I get greeted with a text from verizon for my July bill $670.00 I was like what ?My husband got the same text on his phone and called the store ,where we were told that the charges were from my fancy charger and my new wrist watch to the sum of 490.00 :/ I was like no way Pedro told me that was my credit , My husband got off the phone and looked at me and said I knew ! they would take take advantage of you!! Im sorry but were screwed and babe ,we wont have our phones, It was the worst news on such a beautiful day, my vacation was ruined our vacation. When I got home I called the store,The general manger was on Vacation. I spoke with the Assistance manager Matt, I told him my whole story though tears, He told me he would look into everything and call me back that,there was a 14 day return polices.I told him I didnt get this till the 4th ,Matt said he would see what could be done, That was 7 days ago. I just called back and now the General manger is back fro his vacation .But both him and Matt are in an hour LONG meeting theyll call me that was 2 hours ago.This should not be happening :/ I guess I go in tomorrow and turn everything in and get a hold of Better business Bauer and put my story on Yelp. Still Waiting :/
AN
anne rodriguez
The Costumer service sucks, you can notice that they are highschool and not enough knowledge about trouble shooting. I recently bought a phone GalaxyS5, but since we bought the phone were having a problem but we didnt notice its a serious problems, I can hear echos and hear myself and cant even hear the person im talking. The signal is so low in the house its only 1-2 bars. We talked so many like about 15 times with the customer service,everytime were talking with them we need to repeat what is the problem with the phone which is the person we taked to said they have a data and they take notes but it seems like not. We tried everything they said and they told me they gonna be investigate the place were we at but until now nothing happened. We ask the manager if they replace new phones because maybe the phone has a problem and she said she can but refurbished phone,what the hell is that, we had the phone less than a month and shes gonn agive us a refurbish phone. We asked for booster and the manager said we need to pay for it, what the heck is that the problem is not mine its their problem. Were not gonna pay anything. Why Verizon treating their customer like this? They dont make their customer happy,instead they play games and its all about money. I, very frustrated and disappointed with this network. I want to end my contract as soon as possible.
JO
John Hegberg
We went in 2 times to get upgrades and both times the people who helped us bent over backwards to get the best possible deal, extra perks, and making sure everything from our old phones were put on our new ones. They walked us through all the different cases, let us take them out and try them. They installed our screen protectors perfectly for us as well. With both our old phones, even if they were a little chipped they made sure we got the full value of the trade in. Holly helped us with our first upgrade and Matt with our second. They took time to learn our names, engage us socially, showed us everything they were doing to our account, talked about their devices and what they liked about them. And really made sure we were getting something that would work for us. They let us know about deals we could get without trying to force it down our throat. Ashleigh was able to get all our pics, photos, texts off my dads ancient phone, even after the backup app failed. They stayed in store nearly an hour after closing to make sure everything was working. These guys really bent over backwards for us, were charming and unrushing the entire time. If this store ever gives you a problem, look for one of these 3 as they really are for the customer.