T-Mobile

Category:	Cell Phone Store
Address:	16200 SW Pacific Hwy o, Tigard, OR 97224, USA
Phone:	+1 503-968-7429
Site:	t-mobile.com
Rating:	3.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 11

Reviews 11

David Montgomery

I go in, put $250 down on a NEW iPhone 7. Turns out to be a "lemon", according to techs at the Apple Store. So I go back to T-Mobile and ask for a replacement. They tell me after 14 days, (it had been 22 days), I have to go with a warranty exchange. So I went and did that. 3 weeks later they tell me there has been a issue with shipping! So they send another phone. And it turns out they try to give me a USED iPhone. AFTER SELLING ME A BUSTED PHONE!!! And proceed to tell me I have to get that one. I PUT $250 DOWN ON A BROKEN PHONE! AND THEY TRY TO GIVE ME A USED PHONE TO REPLACE IT!! This is by far the WORST experience with ANY PHONE company! No help whatsoever. They take your money and dont take responsibility for anything! Its ridiculous! I asked to just get another new phone and they say I need another $200+ down. Seriously, avoid T-Mobile. Horrible coverage, bad service, and all they want is your money.

Kiran Konathala

They have a store policy that T-Mobile corporate outright denies. You cannot purchase anything over $200 on a debit or credit card! This is despite validating my account and showing an ID. They wanted $650 in cash for a Note 7 after a $200 card payment. Not sure anyone carries that kind of cash at 0800PM in the night! Oh yeah, no checks either! Not to mention the rain and a 2.5 year old with us. The reason I want to purchase in full on my card is for price protection and the additional year of warranty. Note 7 may need it. When I requested to address the policy in writing, they couldnt find it in their system. Asked for a statement and recorded it after which the manager asked me to leave the store! I love T-Mobile but certainly not this exclusive experience. I brought this to the attention of customer relations and will escalate till there is a resolution.

Owen Mansfield

Have only had great experiences with the Tigard T-Mobile. Have been in four or five times since they opened and dealt with a different person every time, but every single one has been friendly, helpful, knowledgeable... everything you could be looking for. Specific shout out to Dylan who I just worked with and put me over the edge of having to write a review of this store. Keep up the great work!

Michelle Chames

This is not an actual t-mobile. The people who work here dont know what they are doing, there is a high turn-over with employees, and I have had issues here on several different occasions. Save yourself the trouble, and go to the actual t-mobile store on Tualatin-Sherwood road by target.

Denise G

I went in this store today to get accessories for my Samsung galaxy 5 and the guys were very helpful. Great customer service! They went above and beyond to help me find what I wanted and even help me put things together on my phone. Thank you very much! A++

Justin Feola

Store was clean, employees were very friendly. Best part is there is almost never a line. Unlike other T-Mobiles in the area that are always way to busy.

Wayne and Melanie Van De Graaff

Great service, Trent was very helpful, he went the extra mile. Highly recommended!

MOHAMED ELMI

The costumer service is unbelievable good

Kyle Tiedemann

great service, professional staff

Ann Microtyger

Great service and help!

Grand canyon coffee

Great manager