Canby Ford

Reviews 5

DA

David Buell

My truck was there to get a transmission looked at because somewhere between my right front wheel bearing going out the truck was driving fine and it was towed to the body shop or they did bodywork I went to pick the truck up the transmission was slipping so bad I couldnt drive it. I said dont you test drive your vehicles? They said it drove fine I said no I didnt I almost got in a car wreck because it wouldnt go any place. So I called. State Farm insurance they told me to have it towed into a place of my choice so I live in Canby and I decided to bring it to canby ford im a transmission rebuild or myself the insurance would not allow me to pull it out so I brought it there and they charge me $600 to pull it out and tear in apart I looked at the transmission parts on the bench all three planetary gears were fried I said the truck had to be towed with the wheels down with the driveline on. Because I drove all the way to Wisconsin and back in the truck was driving fine in the fluid was still red. Of course the tow company denies all its a 1 ton Dooley crew cab so they probably couldnt get it on the flatbed. So Canby Ford proceeded to tell the insurance company that it was normal wear and tear screwing me out of getting it fixed. I didnt have a job at the time so the trucks out there until I could pay my final bill off then I paid the bill off arrange the tow truck to pick it up and take it to my house they informed me they forgot to put my driveline and crossmember back into my truck. I didnt get there to pick it up for quite a while I forgot about it because the truck wasnt being used the service manager said we got tired of tripping over your parts so we threw them outside I said couldnt you call me and tell me you were going to do that? He says we tried to call you so overall times to tell you I only received one phone call and thats when I forgot about it but you would think out of common courtesy they wouldve called me one last time to tell me they were going to throw my stuff out. They were rude I will never buy any cars from this dealership and my neighbor works for them they suck thats all I can say now I got to pay $1000 to get my parts back that I already had

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JE

Jeff Jennings

I am a capable mechanic, but do not own the diagnostic equipment to identify many electronic related problems with newer cars. So, when necessary Ill pay a dealership for a diagnosis, and then perform the actual repair myself to save on the repair cost. I recently took my Nephews car for diagnosis of what appeared to me to be an ignition system problem. Three days later, Canby Ford advised me that the ignition system was normal, and that the problem was that the catalytic converters were bad (plugged) and would need to be replaced. The cost estimate was $3,800.00 for Canby Ford to perform the replacement. I asked very directly "What is your level of confidence that this is the problem?" The service manager replied "...I am absolutely positive. We (disassembled) the exhaust system, and verified...". I towed the car home to make the repair myself, due to the extremely high cost estimate from Canby Ford. I found unquestionable proof that the exhaust system had NOT been disassembled as I was told it had. I had been deliberately lied to by the dealership. I proceeded to disassemble the system myself, and found no evidence whatsoever of any fault with the exhaust system. I further verified that by bypassing the alleged defective parts, The car behaved exactly the same way as with the system fully assembled.Though I avioded the $3,800.00 repair, I did pay approximately $130.00 for a diagnosis that I did not receive. This mis-diagnosis was not an honest error - it was a deliberate lie. I paid for work that was not performed.I strongly recommend against this dealership for any kind of service or repair. This was not a matter of inadequate technical skills - it was a matter of blatant dishonesty.

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JA

James Alexander

Service department has been wonderful seeking out issues with our 2013 Ford Escape. Multiple recalls and issues, and they really make you feel like THEY want to get it fixed. Such a relief for us. I took our car back in for the third or fourth recall, and there was a small repetitive issue with the muffler. I could hear it, but I figured it would be too small of an issue for the techs to dive into. The first time, they didnt hear it and told me it was probably just a damper. But, this time, I figured why not ask again since I was in for another recall. Leon took note on the service ticket and actually found it! He took on the issue and is going after it. If the tech sees the smaller issues are just as important as the bigger ones...thats a rare quality. Based on how Service treated my wife with her vehicle, I will be calling Canby Ford first when I trade in my Honda Civic for an F150. Which will be happening very soon. Great job Canby Ford! From the Service, to the shuttle driver, you guys have been nothing but top notch, class act on MULTIPLE occasions. Thank you. Im not kidding about that F150. Ill see you soon. You can thank Leon for my business.

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BR

Brandy Cumberland

This was the worst service I have ever had when dealing with a service department. I have a Ford Escape that lost its power steering and took it in to be fixed. They pulled up 6 different problem codes but only told me about the one and fixed the one. My check engine light came on 1 hour after leaving the lot and they informed me it could be something new or something unrelated to one of the codes they found. They informed me I would have to bring it back in and pay for it to looked at again. Im sorry but if there were other problems when they ran their computer why did they not let me know about any additional issues. I called and talked to the manager of the Service Department and he was not helpful. Said I have to pay for them to run their computer again. I will not be going to this place again I would rather drive down to Kendall Ford in Eugene where I know they wont take advantage of me. I would not recommend going to this place ever!

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MA

Marc Brooks

buying a new car can be fun when looking and test driving, but stressful once you get down to buying and negotiating. I had just walked out of another dealership because I didnt like the place, salespeople, etc. I found canby Ford to be nothing like the other dealer. From the moment I walked in, we were greeted and made to feel at home. my salesman was awesome and was were very impressed with how he conducted himself while treating us kindly and very professionally. His knowledge about the car I waanted was excellent and he knew exactly what features to highlight. He is the opposite of what the usual car salesman is like. As I was there for 3 to 3.5 hours, we found everyone to be very nice and accommodating. Not once did I feel like running out! It was the best car buying experience I have ever had. A+.-Marc

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