Barnes & Noble Booksellers Crocker Park

Category:	Book Store
Address:	198 Crocker Park Blvd, Westlake, OH 44145, USA
Phone:	+1 440-250-9233
Site:	stores.barnesandnoble.com
Rating:	4.2
Working:	9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 10AM–9PM

Location

Photos 100

Reviews 27

Ghada Abu-Shaweesh

Today I went in to study at this Crocker Park location. I bought myself a coffee from Starbucks and finished it while studying. Took a study break, bought a book from B&N and a slice of pizza from outside. Came back to finish studying and finished my slice in the first 10 min- as I was finishing it, an employee (looked like a manager of some sort) came up to me and sarcastically "offered me a beverage or pastry from Starbucks, because these tables are only meant for B&N customers." Customers behind me started laughing, which was embarrassing. I told her I had already bought something earlier, she looked at me with an unbelieving smile and said "okay." I spend the majority of my money at that store - I was even going to go get another coffee- (two weeks prior I bought $150 worth of MCAT books & flashcards). Now, Im not going back. It takes one person (a higher up manager) to ruin a place that youve been going to since you were a little kid.

Christopher Clark

This is a very nice store. Lots of books and other fun stuff. I have only frequented this location three times and enjoyed shopping here each time. The problem is when you check out. This was the first time I came here with my wife, and while in the checkout line I told how about how poor of a customer experience the checkout process is. They will pester you and annoy you to join their member club for "only" 25.00. The first two times were bad, but last night they really put on a show. FIVE times the cashier asked me to join. I could save over 11.00 by buying a 25.00 membership. I politely told her "no thank you" over and over because I dont shop there very often. I even swiped my credit card hoping to leave, but she told me I had to swipe again because the transaction timed out because I didnt answer her the fifth time. I really miss Borders....

Lindsay Uhl

I love this store and could spend mass amounts of time and money here. There childrens selection is great with lots of stuff to keep my 21 month old happy and entertained. The staff is friendly and helpful whenever I have questions. They have large selections especially on clearance. There pricing online is usually cheaper than in store, and not sure why. There Starbucks can only do about half of a normal Starbucks and they DO NOT take gift cards wich is kind of crappy. I dont go there for the coffee so I avoid that part. But I do love it here and will continue shopping as long as they have a book store. (Hate e-readers)

Chrissy copen

My husband needed a book and googled who had it available today. Barnes and Noble showed that it carried the book he needed. We made a trip there and noticed it was a different price than what it was online. My husband asked if they could price match their own web site. He was informed that they do not do that even though its their own site. And that if he wanted it for that price he would have to order it. Nowhere on the Web site does it state this. The guy was rude and lacked customer service skills. Next time well be ordering from Amazon!

Brian Murphy

I had an unusually difficult issue with being able to download my purchases to my nook. Barb and a Gentlemens name who I didnt get were absolutely wonderful in helping me. To solve the issue took a good deal of time and involved the help desk too who were also fantastic. This is how Customer Service is supposed to be and it found here well and alive.

Steven Kiel

(Barnes & Noble Cafe) The average coffee place. Coffee makers werent rude, but rather busy so they just got the job done. This one is in the Barnes and Noble, and does NOT take Starbucks gift cards.

lisa D

Has a variety of STEM related kits, as well as toys ...along with books of course, which they can probably order for you if its not available.

tobar 13

I love this book store it has lots of bargain books and full price books also very good history dvds also much other stuff for every one

Jeff Faber

Two stories of book goodness, my wife especially loves this place. Fun during the summer to get out of the heat and look at some books.

Adam Patterson

Clean your bathroom. Puddles of urination and clumps of hair on the floor made me not purchase anything at your establishment.

Danielle Rose

I go here all the time, I buy every book here. Location is great, store is great, and employees are amazing.

Milton Maisonet

Been sitting in here for 2hrs now and I love the peace of mind you can get in here! Sitting @ Starbucks!