Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	776 N State St, Westerville, OH 43082, USA
Phone:	+1 614-839-0144
Site:	awireless.com
Rating:	3.5
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–7PM

Location

Photos 4

Reviews 10

Max VanMeter

Recently purchased a new phone, the representative that helped me was very nice and patient with me through the process. Asked a few questions regarding my billing and was told a time that I should be expecting. Recieved my bill within the next week and on the bill said that the charges were billed in advance and the charges were less than I expected, happy but confused. Called to speak to a rep and spoke to Jennifer. I asked Jennifer if this was my monthly bill and if this was what I should be expecting each month, the amount and the due date and she wouldnt give me a straight answer. Asked a few more questions and Jennifer began to become noticably aggregated and testy in tone as I tried to get the situation sorted out and the few questions I had answered. What also should be known is that Jennifer didnt ask for my name or my account to even make an attempt at potentially answering my questions. Heard her conversing with a man in the background when she began to have a hard time answering another question I had. Asked if I could potentially speak to a manager to ask if I could get the questions resolved and instead of putting me on hold, she decided to hand to the phone to her manager as she called me "uppity" along with other names as her and the man laughed, all while I could hear them. Very unprofessional. Tried to keep the same tone with the manager and told him I had heard what they had said and he was unapologetic. Hopefully this isnt how they treat customers everyday, hopefully just an off day. Was reluctant to give me the name of the district manager when I asked for it and finally told me his name after I told him I wasnt convinced he would pass along me name and contact information in order for him to contact me about my experience. The man I talked to was Sean Hall and he was apparently the manager, not someone I would want running my store. The district managers name is Frank Gilcrest, hopefully someone I can get in contact with and talk to about my service today. If you ever have a question or concern, I would advise not calling the store on North State Street, even with minor account questions.

Kellye Wright

My daughter visited this store recently and Sean (the store manager) assisted her. He asked her for her username and password to access our account and since Im the account owner, they called me to ask for that information. I told them both that my username and password should not be required for them to view our account. At a reputable VZW store, they hand you your device and ask YOU to put in your account info to access "my verizon." In the past, when shes done this, they will just ask for the last four digits of my SS # which is fine. How unprofessional of a store manager to ask for someones username and password to access "my verizon!" Thats why its call "MY VERIZON" I told my daughter to stop going to these Verizon "Premium Retailer" for this very reason. Sean needs to go back to training class 101 for what NOT to ask customers and more importantly how to treat them. This certainly was a teachable moment for my daughter and that is never, ever give someone your password to anything. Its none of their business. SMH.

Collin English

Alex is truly a representative that goes above and beyond for customer service. I originally worked with a cellular sales store in Newport, Kentucky, that put me under a contract after giving me blatant mis-information, and they refused to resolve the issue in order to retain a sale. FYI, if anyone tells you the mifi device is free, dont fall for their ploy because its associated with a 10$ a month line charge... aka not free. I was put in contact with Alex, who never failed to return my numerous calls, and she guided me through the process until the issue was made right. 100% follow up. I literally spent hours in different stores before her help was enlisted. Thank you, Alex. You will go far in any career if you continue to handle matters in this manner and stand up for what is right.

Taylor Williamson

Alex was wonderful when she helped me activate my new phone on a new plan! Love my new Moto Z! I even got a new tablet at a great deal! Thanks so much, Alex! Will definitely be back for all of my cellular needs.

Troy Nethers

Employee lied about the cost of a plan change and instead of saving money it cost me an additional $25 per month more for the same plan.....incompetent or just getting a commission at my expense

Chris Rees

Quickest experience in a phone store Ive ever had. The guy that helped me was very knowledgeable and was able to get my new phone set up very fast. I will definitely go back to this store.

Aaron Swihart

The manager Alex was greatto work with! She solved all of our problems quickly and we were able to get new phones with ease. Would highly recommend going here to anyone!

Mariella Ticoras

The manager, Alex, helped me activate my phone. This is a great store to go to. She helped me set everything up!

Jeffrey Line

Just got a new phone for my daughter. Best and fastest service Ive ever had at any phone store.

Billy Hite

Helpful staff but new people dont seem to get enough training so service could be slow