Kroger Marketplace

Reviews 4

BA

Barbara Hendel

Help! Im in Krogers and I cant find anything or my way out! Luckily, there are a lot of employees well trained in customer service. As a long time Kroger shopper, I am glad they are so much more helpful than the experience I received the last few months before the old Kroger closed. During the interim I found several other stores new by that have good service so I found I dont need to shop at Kroger unless I choose to pay higher prices and just because its more convenient. Well not really convenient, if I just want to buy milk and maybe a few other items. As for the new store, well, its big. Kroger is trying to be everything for everyone. But as they say, big is not always better. Lets start with the parking lot, if you can find a place to park. There are no signs identifying the row you parked in so good luck finding your car when you come out. And if you parked beyond the median you may have to go all the way down another row and go around to get to your car. Oh, and if you are so lucky to park close up, it doesnt matter because the cart caddies are still a ways back so you have to walk back further anyway. You enter the giant store. The carts a ways away, but you have a cart and venture in. First you are hit with the overwhelming strong scents from the giant floral shop, along with the higher prices. Ah, a salad bar, pizza, sandwiches, etc. Nice. But oh, they close at 7 p.m. and its just 7 now. Or maybe you made it in time. Then everything like pizza is cold by the time you get out of the store after walking to the far end just to get say, some milk, then head to the registers. Bakery bread is nice, but donuts as not so good. Cheese shop is nice, but do we need it? It took quite a while to find the roast chickens. And the fruits and veggies are impressive. The seafood and meat is nice, too. Oh, now for canned and dried goods. Not anything great and the prices are higher. Oh, the dairy, wow, the eggs are a major jump in price compared to other area stores. Milk, if you are there on the right day is a good price. Oh, but they changed the packaging for the Kroger cottage cheese, sour cream, and dips. The coupons in the mail have the old package designs. I searched for the cottage cheese I wanted, but they dont have the large curd low fat anymore. Only small curd low fat or large curd no fat. And low fat onion dip doesnt exist anymore either. Only no fat onion dip. The frozen foods are not much different than they were. Oh, the candy aisle, was way at the other end. Oh, and the pharmacy was way, way, away. And it was so big it lost the personal touch. Not that the pharmacists are not nice, but it is like going to a cattle call. I never did find the bank teller, which charges for a transaction. I never found a few products I wanted, either. I dont want to buy my clothes and furniture at Kroger. Is that beer I smell as Im shopping? Oh yes. There they serve beer and wine now. Hmm, how does that work as far as liability of someone drinking then driving? Oh, I was on empty and was going to get gas and use my 60 cents off I acquired before it runs out--like it did when I have 75 cents off a gallon but missed the deadline--even though a cashier said it was still good. I called about it, but they would rather lose a customer than give them a few dollars credit. Back to the gas, since I was on empty, I had a choice of going to a shell station on Wales Rd. in Rossford or over to Rt. 25 during traffic hour to one located there. I went to Meijers instead. As a result of the experiences I have gone out of my way to shop at other stores. Sure Ill still shop at Kroger, but the bulk of my shopping will be elsewhere until I can see it is worth it to spend a journey through Kroger. Is this good customer service? Hmm.

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RY

Ryan Terry

Thanks to the new building, this particular Kroger is able to join the ranks of grocery stores that are actually a pleasant experience, rather than a miserable weekly chore. Their previous building featured the typical bad lighting, damaged floors, narrow aisles, too few checkout lanes, etc., so this is a much needed refresh and all-around improvement. The existing categories have been expanded upon, and plenty of new ones have been added—all while maintaining low prices and being housed in a new building that has an oddly nice feel to it. Theres still a Starbucks right next to the entrance, and its still sub-par to the standalone location just down the road - but even so, its a nice option to have. Their wine section has been expanded on significantly, and this location now includes a liquor store with a halfway decent selection, along with a tasting bar to sample wines and beers. Theres also a Murrays cheese kiosk, appropriately located next to the wine selection. If youre accustomed to the previous building, it will certainly take you a few visits to become familiar with where everything is, but the new layout makes more sense. The left half of the store is all groceries, while the right half of the store is everything else (clothes, office supplies, toys, etc.). Consistent with pretty much every grocery store in the world, the milk is still way in the back. All-in-all, I used to dread the weekly shopping visit to Kroger, but now I can enjoy it. Their new location still cant top Andersons or Churchills, but theyve made a great effort.

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CH

Chris Pearcy

Shiny new store... and thats the end of the highlights. I went to the new marketplace to give it a try and was so disappointed, I left before getting halfway through my list. First, the in-store Starbucks was awfully made, on a simple coffee with cream - no high maintenance special order. So much sweeter and cream it was undrinkable. Then on to the seafood counter. Some labels at the counter were missing so I had to ask for the price per pound, which was obviously annoying to the staff. Other labels were missing information about wild/ farm raised and country of origin - even on identical packages of fish that were next to each other. Other packages had unrelated Kroger sticker "creatively" placed so that you could see the label beneath it. Then on to the produce section where I lost all hope. Nasty, withered produce, and a very poor selection despite the appearance of a huge area and wide variety. And, while I was there I noticed throughout the store lots of employees with carts unloading product onto shelves with no concern for blocking the path of customers, or moving out of the way for them to reach specific items on the shelf. You can have your plus card back.

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AM

Amanda Abraham

Today was my first time visiting the Kroger after the remodel. Its so big its almost overwhelming. They have A LOT going on, however my reasoning for the low rating is strictly because of the poor customer service. I didnt feel welcome, I felt so uncomfortable, almost like I didnt belong shopping there. I spend a lot of money doing my grocery shopping at Kroger, I guess ill have to continue shopping at a different location. Not a single employee that I passed in the isles asked how was I doing, let alone say hi, or at least smile. I dont care if your a Kroger employee, McDonalds employee, or a Marriott employee, being in the Customer Service Industry its your job to make people feel welcome and satisfied with their experience. I can honestly say I didnt feel that way what so ever.

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