James Free Jewelers

Reviews 7

MI

Minou Stephens

We purchased a watch at James Free Jewelers in Cincinnati, OH five years ago. After less than 5 years, the watch stopped working and we took it to James Free last year. We were informed that they needed $1150 to fix the watch. Later, they informed us that they would do the job for $1050 which was pricey compared to the money we initially paid for the watch. We were also not told that the watch needs maintenance every 2 years. We talked to the store manager to see if she would be able to help us work out a more reasonable price. After several phone calls, she informed us that she would be unable to help us and informed us that we could speak with the owner of the company. The owner was very rude and left an impolite message on my phone answering machine that I would not be permitted to go to the store in Montgomery any longer. He informed us that if we would like to fix the watch, we would have to pay the unreasonable price as he would be the only one able to repair the watch. He did not want to mention the names of other jewelers in Cincinnati that would also be able to take care of the repair when I asked him about this. We did some additional searching online and found other jewelers. We took the watch to Richter and Phillips in downtown Cincinnati. The service there was much better than James Free and they were able to repair the watch for half of the price of James Free. The quality of the repair was excellent. James Free was unprofessional and overly expensive. The owner owes me an apology. We will not return to James Free to do any business.

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Rachel Robinson

Yes this place is swanky, its in Montgomery, so really you know what youre getting into. They say they have great prices.. but theyre really comparable with most other places. They will take care of you here though. Im always offered a drink or cookies when I walk in. And not just water, or coffee, or pop-although those are available- but wine or beer, or the last trip, spiced cider. Yum! And my rings always get cleaned while Im walking around. Yeah if you show up in jeans, you get a once over, and you get hovered around a bit, but its not bad. They just want to be there to jump in on questions or recomendaions. They wont show you the cheaper counter though, its tucked in the corner by the front door, and has some really nice pearls in it! Some of the jewlry in this place just looks gawdy, but hey people like what they like. They also do custom orders here. I was looking for a wedding band to match my non traditionaly shaped engagement ring, and they said they could do it, however, they were definitely the most expensive for simple white gold. Although of all the places that we went on the dreaded "wedding band hunt", they took the time to examine my ring, and take notes, and really ask my input. She even checked out the diamonds under their little microscope. No where else really checked on that. So yes they are pricey, its nice jewelry. Youre going to get good quality, decent service, and something really really shiny :)

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Chris Wilks

I would give less stars if possible. My wife gave me a breitling watch for a gift. After a short period of time owning this watch the watch face started spinning. I took it to James Free where I asked if it was under warranty, I was told no. I suggested that it seems to me like a manufacturing defect. They called after sending it off to breitling to let me know that it would cost over 700 dollars to fix it. I asked for proof that it is not a manufacturing defect they promised to send it to me. 6 weeks goes by and I go pick up my watch and was handed a bill for over 700 dollars. No proof, no parts and to top it off they "polished the watch" so there is no way to prove the problem. While there looking at other watches 2 of the other workers were searching the web for real estate on a lap top blocking an entire case of watches. This place is rude, no customer service, does not back up any purchases. James Free Jewelers is off my list of places to purchase any jewelery and Breitling is off the list of watches. They both lack a superior product and they both lack service after the sale.

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A Private User

My experience at James Free was TERRIBLE. The Vice President was our salesman, he was great while we were there but never followed through with what he owed me. He never provided me a quote for the wedding set I selected. He told me the ring was $2000 and hed give me some off. When he billed me for it, without having received an estimate, the ring was over $2000. He said, he misspoke initially. Then, I got on their website and the ring is $2000, so he lied to me. The thank you cards we recieved were addressed to Mr. and Mrs. with the incorrect first names, were not even married yet. I had to ask them to give me the promotion that they were advertising on the radio. I am very disappointed with their service, he was rude, didnt follow through and lied to me. I will NEVER go there or refer anyone to such a slimy, venomous, money-hungry lieing jeweler like this one. Buyer Beware, James Free is out for your money, not your satisfaction.

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lghess44

I had a wonderful experience! As soon as we walked through the door, my fiancé and I were offered coffee, wine, cookies, anything. The staff cleaned my engagement ring immediately even though it was purchased elsewhere. Anita and Sergio both were very attentive and friendly. They asked for my preferences and showed me exactly what I asked for, offering professional advice about ring width relative to my engagement ring (the ring they recommended was actually less expensive than the first one that I liked, and I ended up loving their selection even more). I did not feel any pressure from either of them, despite all of their attention. Sergio seemed to sincerely enjoy showing rings. It was a great experience, and I will definitely be back to look for a wedding band for my fiancé. Definitely recommend!

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harriet Bretz

I had a disappointing visit to James Free. I was looking for a certain David Yurman bracelet. They kept telling me the bracelet I wanted was not the price I KNEW it was. They were going to charge me $75.00 more, and even the David Yurman sight had the price I knew was correct! They acted very unknowledgeable about my jewelry request. I had been to Nordstroms beforehand and knew what I was talking about from the research done there. I came home, called Nordstroms, and they are holding the bracelet I want, for the price that is CORRECT, and I am getting it later this week. James Free, learn what the heck you are talking about! When the customer knows more than your do, you are in trouble

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BnJ G

imperfect service, and unbeatable prices. My husband and I purchased a piece from here in 2007 it broke and needed repair this year. they ensured me that they would make a new one of better quality and OH BOY did they. I couldnt believe what the outcome was. It was more beautiful than I imagined it would be and couldnt ask for better service. I couldnt say enough good things about this place. We dont even live there but they remained in contact me the whole time my piece was in thier hands. I have boasted about them and will continue to do so. I will never go anywhere else. Sergio is the greatest!

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