Ken Ganley Nissan

Reviews 4

DA

David Molnar

I asked the guy parked next to me about his Pathfinder. He told me how he liked the ride, handling, towing, gas mileage and going on vacation with his family and all their luggage, "but not in this one, it was in the shop." Is this a warning sign?? "NO, I hit a deer and we were leaving on vacation for a few weeks, so the dealer had another Pathfinder for us to take while they serviced ours!" Whos the dealer? "Ken Ganley in Medina." The next weekend, I stopped by to take a test drive and met Antoine Russell. He was very patient and informative. He showed me the basic, mid-level and top-of-the-line Pathfinders to see what the differences were because I told him that all the information I have was from the web and how frustrating it is to go to dealerships and they tell you they dont do brochures anymore because its "all" online. We talked a little more about options (what I needed/wanted, which models have those options), MSRP on the different models, incentives available and asked if I would be interested in only new or would a certified pre-owned vehicle be an option? We exchanged contact information, he introduced me to the Sales Manager and as we were wrapping up, Antoine shook my hand and handed me a brochure to take home - a salesman who listens to his customers! I left very well informed and wondering where the pressure tactics were that Ive experienced at other dealerships. Antoine didnt fill up my email or voicemail with tons of messages trying to get me back in the store, but was available to answer my questions when asked. My boys and I looked over and over at the Pathfinder brochure and lamented how the websites for the other 2 manufacturers werent easy to see what their different models included. After a month of research and comparing, I sent Antoine an email with the subject "My Perfect Pathfinder?" and set up a time to bring in my trade for an appraisal and to work out a number so he could locate the one I wanted that was the color I wanted. We were running late, but Antoine made us feel like we were right on time. While they were evaluating my trade-in, Antoine showed me a certified pre-owned Pathfinder that had everything I needed plus those extras I wanted AND it was the color I really wanted. Antoine was very open and fair discussing numbers and gave me time and space to think. My boys were also excited because we got to take it home that night. It was PERFECT! I have been telling everyone at work about how well I was treated and I am enjoying all the praise for my Pathfinder. Ken Ganley, Antoine Russell is a great person representing your dealership and not only would I recommend him, I would buy from him again!

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JA

James Coco

I have a 2009 Nissan cube. Snow and ice and built up under my driverss side mud flap. I was at a do it yourself car wash and I kicked the built up ice and snow in an attempt to get that ice and snow out of there. Well while doing that, I kicked one of the clips off that holds the mud flap.. Well the mud flap was hanging.. I could not find the clip.. I tried to fix it myself with a screw.. that did not work. I bought some clips at an auto parts store.... The store clip did not seem to get in the spot thoroughly.. it too came out., though I did kick built up snow again.. well any way.. I put another one in.. that one also failed.. I called Ken Ganley Nissan on a Monday.. talked to a real helpful gentlemen.. told me there were two sizes..well I drove up there Monday after leaving the office.. went back to parts department.. .. talked to the same gentleman again.. He wanted to see the car.. I asked him if he could pop the clip in . I am not good at mechanical stuff.. well he had me drive the in to the intake building.. tried a number of times to get clips brought out to work.. none seemed to work.. the car was full of snow, ice, water.. and he never complained, never sighed, never seem bothered.. None of the clips would work though.. He then wanted to bring the car to the service building to get it up on a lift.. He thought he would just remove the hanging mud flap and have me come back when it was dryer out. He had the car lifted.. spent some time working on it.. I was watching through the service window.. Drove around.. met me at the intake building and the mud flap was secured.. He had tried a different clip I think and got it to work. I asked him how much do I owe him and he did not charge me, refused to take any money. I was so impresses... I may have taken a half hour or forty five minutes total and they did not charge me at all. I did not even buy the cube there yet he was so nice to me.. never asked me where I bought the car, never asked my name, never gave me a quote, never had me sign anything.. It really was quite remarkable.. Thank you very much for the incredible way you fixed that mud flap, and did not even charge me.

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MI

Michael Mooney

Im only writing a 5-star review based on the salesman that I had. The experience was pleasant compared to other dealerships by far, and the salesman (John Ramsey) has been there for me whenever Ive needed him after the sale. Aside from that, the finance guy that goes by "Hot Socks" sold me an extended warranty based on the pretense that I would be able to use it at any certified Nissan dealership in the country.This was NOT true. I made sure that I had asked him repeatedly since I live significantly closer to other dealerships and he lied to me. I was also told that the tires I received were brand new, and they werent. They were very feathered. The car has since had some problems and the extended warranty was essentially a load of crap, but I put that on the finance guy, not the car salesman. Overall, the dealership didnt knowingly give me any bad experience, just the finance guy. The car was an excellent deal where they matched their online price for me and offered a few throw-ins as well as the car salesman just being an honest and genuine guy. Its hard to find a salesman who is there for you AFTER the sale. Even after dealing with some adversity from this place, I will still probably buy from them in the future, just with a wary mindset. I do trust the salesman, though, which is a rare quality to have. Kudos to John Ramsey.

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KA

Kathy Masters

It had been 12 years since I had been in the market for a new vehicle. I loved my car . . I was used to my car . .Yet it was time to send it to retirement. I did MASSIVE amounts of research. Where could I get the most bang for my buck . . what options were important to me . . whats the new 4 cyl CVTs about . . what vehicle kept its value best ?? Now the time came to finally start test driving the list of vehicles I was considering. I visited multiple dealerships. Drove several vehicles, then I was referred to Ken Ganley Nissan by a family member. He knew Dave Becker and trusted him as a friend. I was then referred to Rose Strelbicki and knew I finally found the next new vehicle that was to be mine. Rose was friendly, kind and meticulous in explaining every detail of the process and option on the beautiful completely upgraded Cayenne Red Rogue that is now mine. She stayed over late to make sure I was completely comfortable. Justin in Finance was equally professional and knowledgeable. To know that they also gave 3 yrs of FREE oil changes and tire rotations helped me appreciate that the Customer Service will continue after the sale. I was never made to feel I met a "quota" I felt respected and appreciated. Huge Thank You to Rose and all the great staff at Ken Ganley!! Im glad I saved the best for last!

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