Ashley Homestore

Category:	Furniture Store
Address:	161 Mall Woods Dr, Dayton, OH 45449, USA
Phone:	+1 937-439-0900
Site:	ashleyfurniturehomestore.com
Rating:	4.8
Working:	10AM–7PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 21

Reviews 7

Frank Varga

BUYER BEWARE! Complete rip-off on quality and standing behind their products. I purchased a real leather sectional with multiple electric recliners and a chaise. We spent over $5000.00 in July 2015. I also purchased the 5-year Guardian protection plan. And then I found out it was all a big joke. At approximately 14 months (Sep 2016), my dark leather began to turn orange in spots. I watched it continue for a few months and get worse and then called Guardian protection plan. They informed me that the color change was a “Manufacturing Defect” and not covered by the plan. LOL! They told me to call Ashley and they would take care of it “They are really good about these things”. So I called the Ashley store in Miamisburg OH (where purchased) and was told that it sounds like the dye did not take to the leather properly. I was told and sent in photos of the color changes via email to Trudy at Morris Furniture Company Guest Services.. They told me that they were only responsible for the first 12 months and there was nothing they could do for me! What a joke! I spent $5K, bought the Guardian warranty which they sell heavily as the safety net for anything (stains, rips, etc), and the couch made it 14 months before the Ashley manufacturing defect presented itself. How very convienent for Morris/Ashley Furniture. I will never buy from this place again. I advise anyone considering a purchase with this company to consider other options. Don’t believe you have a warranty. You do not have one that will cover their faults. Find another furniture store. And stay away from Morris Furniture. That’s just the parent company for Ashley. They are one in the same.

T.J. Armstrong

Sales staff was friendly, but the quality is FAR BELOW the expectation based on what you pay! And good luck with customer service after pick up. That phone number is good for one thing, ringing and playing a recording that your call is important to them. Know that it is not. We purchased our furniture on July 31, picked up that day. Found that a cushion was misstitched (piping is exposed) and contacted them to have the issue resolved. They scheduled an appointment for a tech to come out... 3 weeks later. Not right away, not "We will swap the cushion and have the issue finished now". He came out (late, not inside the 3 hour window we were given), looked at the furniture and said, "Cant fix it. They will order a new cover. It will be about 3 weeks, then call and they will send me back out." That means up to 6 more weeks! Plus the mesh on the love seat wasnt fully attached on the back and the service guy said he couldnt touch it since it wasnt on his work order. If you are "professional furniture tech", why is stapling the mesh too much to ask? Morris/Ashley, you have my money! I still dont have the furniture as it should be. Thanks... for nothing. You wont see our business again and I will gladly inform others of our experience. SMH.

chris harden

12/10/16 Merle Beck was our product specialist, who greeted us right away, informed us of sales that were taking place, as well as specials with a long, or short and long term deferred payment agreements, and also directed us to locations of different types of furniture to check out and look at. Mr. Beck was very courteous, and helped assist in questions we had with a professional attitude. This is our first time buying from Ashley Furniture, and our shopping, as well as buying experience, was like none other we had before. To have an associate greet us not long after we entered the store, directing and assisting along the way, made our experience very pleasant. I have no problems with referring others to shop Ashley Furniture as we were treated very well. Thank you again, and thanks to our product specialist Merle Beck. 12/21/16 After a week from our furniture being delivered, Ashley still does not, nor has not received the fabric protector that we purchased. I gave a 5 star rating when i was at the store, and have dropped it a star because I never got a return call as told that I would, and still dont have the fabric protector.

Nathan Striebich

Very disappointed in the service. My wife and I were looking for a sectional and found one we liked in the store. The sales person we worked with didnt know anything about the sectional and had to look up all the information. The price listed on it was incorrect apparently and so they increased it by four hundred more dollars and then applied the sale price to it. The salesman also said that it came with six pillows and that was also incorrect, it comes with two. Finally he said we could have it delivered in a week. That seemed a little long but we liked it enough that we wanted to get it. So we agreed to have it delivered in a week. Five days later, two days before it was supposed to arrive, I received a call saying that one part of the sectional wont be available for delivery for another two weeks! I tried calling and explaining that we were guaranteed a delivery date two weeks earlier but no one I talked to seemed to care. I do not often say this but it has made me never want to shop there again.

Matt Krietemeyer

This is the worst service I have ever received from any company Ive ever worked with. First thing, the quality of this furniture is terrible. Weve owned a reclining sofa for a little over a year, and have had to have parts replaced or fixed three times already. Also, getting them to handle these issues requires an act of Congress. The salesperson that sold this to me was Mike Colville, and he was not helpful with any of these issues either. Not to mention, the extended service contract he sold me was written up incorrectly, and when I called the store about it, a girl named Jackie gave me a bunch of attitude, as if this problem was an inconvenience to her, and made it seem like it was my fault that this problem happened. I will never recommend anyone but their furniture, or go to this store. If you are dumb enough to buy this junk, make sure you buy the service contract for the extended service, because you WILL need it.

Jacquie Martin

I am speaking only to the customer service as I have not received the furniture I ordered yet. Merle was my sales representative. He was at the door to greet me, took me all around the store and when I wanted space to look around myself, he gladly stepped back and gave me space. He was very knowledgeable about the products they had in-store and answered all my questions thoroughly. I ultimately chose a sofa and two accent chairs and will be getting them delivered next week. He also gave me a discount on delivery. I personally had a great experience at Ashley and would definitely go back in the future.

Kristy Best

We were in the Dayton, OH store for about 20 minutes walking around looking at several items and testing them out. Walked past several employees going from one side of the store to another and not one person offered to assist us. Many of these people were sitting at desks not even paying attention to what was going on around them. We came for a specific item and would have purchased if not for the terrible service. I will be going to my home town furniture store where they may not have as large of a selection, but go above and beyond to help the customer, unlike this store.