Ashley Homestore

Category:	Furniture Store
Address:	2800 Brice Rd, Reynoldsburg, OH 43068, USA
Phone:	+1 614-729-6199
Site:	ashleyfurniturehomestore.com
Rating:	4.6
Working:	10AM–7PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 38

Reviews 8

Andrea Williams

I would like to rate my furniture but since it has been almost a month and I still dont have it I cant. Instead I will rate the horrible customer service and knowledge of the people working at this store. I went in and ordered and couch and matching chair and they set the delivery up for 21 days later since that is when it would be available. The night before the delivery I sell my current furniture as I live in an apartment and have no place to store it or use it as spare if need be. They delivery guys show up with a couch and chair that I did not buy and say their order is completely different than whats on my receipt. I call the lady who sold me the furniture and she said they dont make the couch she sold me anymore and I could have the showroom couch for no discount or anything. She then calls me back 4 hours later and says they do make the couch and chair and it will be available in another two weeks. So now I have no furniture for 2 weeks because they have absolutely no idea what the hell they are doing. And all I got was an Im sorry. So I will pay off the furniture I bought (if I ever actually get it) and then I will never do business with them again! My previous living room and my entire bedroom is furnished by Ashley so they just lost a loyal customer and I recommend going to Value City. They are much better and actually know what they have and what they are doing.

Kelly M

I want to share a heartfelt thank you to Ms. Haben Tecle for her incredible customer care. I was in the store Friday evening shopping. Ms. Tecle was the associate assisting me. While I was shopping I received a text that a dear friend who lives in Florida was being taken off life support and was told it would be a matter if minutes before she passed. I approached Ms. Tecle moments after receiving the message to explain I needed to leave and explained teary eyed the news I received. She was genuinely concerned, she offered to get me water and suggested I have a seat then went to get me some tissues. When she returned she said "I get off in 15 minutes, why dont you let me drive you home." I was so touched by her kindness. Her kindness made all the difference in the world at that moment and actually made me feel better. I declined the ride home but let her know how much I appreciated the offer. Ashey Furniture is very fortunate to have Ms Haben Tecle representing the company, she genuinely cares about her customers.

Donna Boetticher

I stopped in the Ashley Furniture Store #41 Brice Rd, Cols, OH and was greeted by Ricky Bell, very personable young man, answered my questions, didnt follow me around the store, but did check on me occasionally to see how I was doing and if I was finding everything okay. After checking out a few places, I went back to see Ricky and picked out a dining room table/chairs. The process went smoothly and delivery arrangements were made. The only problem was the delivery fee, which I thought was free, but turned out not to be. Of course, the protection plan is always a choice, but when I indicated that I wasnt paying for both, Ricky said he would work things out if I could give him until the following day. To make a long story short, he did just that, taking time to find some cheaper price comparisons on the same furniture in order to be able to include the protection plan. So, if you stop in the Brice Rd store, ask for Ricky if hes not already up front.

Breanna Spelhaug

I have been a loyal Ashley Furniture customer for some time now. I have furnished my living room, three bedrooms and kitchen w/ Ashley Furniture. I now decide to furnish the last bedroom in my house; I go to the store ready to pay as I have looked online & knew exactly what I wanted to find out they do not waive the delivery fee any longer according to the gentleman. Like I said previously I practically furnished my entire home here, all at separate occasions & never paid a delivery fee. Thats perfectly fine that you lost business and a sale. I didnt do research cause Ashley has just done me right from the beginning. I looked around and found that other places had similar if not the same exact things I wanted at Ashley for a cheaper price and waived delivery fee. I will be spending my money there this weekend. It was nice doing business Ashley, but not again!

Jessica Grove

I have previously bought all of my furniture from Ashley, most of it being from this location. I had the worst experience purchasing a dining table recently. The sales rep gave me wrong pricing regarding delivery, then wrong information regarding pick-up. The store manager was helpful in setting up delivery for me and providing the correct pricing. However, when I was finally able to get the table delivered, the sales rep had placed the order for the wrong table. The sales agent I spoke to that day had told me they would provide a refund of the delivery charge for the inconvenience, but it hasnt been done, and I dont care to fight for it at this point. Unfortunate because I have been a loyal Ashely customer for nearly a decade now.

amber anderson

Ricky is very over bearing and annoying, honestly made me not even want to shop there, bc of his constant hovering and reapproaching. Tissi Westbrook was great to work with. Helpful, caring, and not overbearing, great customer service. We are so pleased to have walked out with a great deal after she helped crunch numbers. On delivery day we were sadly disappointed with the completely wrong parts to the couch we had ordered. It was backwards and they "forgot" one piece completely. They wont be able to get us the right piece today after spending 2000$ and waiting a week already, I am not pleased. Hoping Ashley furniture can make this right and turn my opinion about them around.

austen medek

Recently purchased coffee table and end tables. After I get home to check them out from being delivered I notice black permanent marker all over each piece and scratches on one of them. Also missing a rail for the file cabinet drawer. Took pictures and sent to be reviewed, to have them swapped out because I was told that would not be a problem. After being reviewed, we were told that they are stretch marks and its normal.. I believe I know the difference between dots and marks of marker compared to wood grain texture. In the process of getting returned. Too much money was spent for marked up furniture that I thought would be world class.

Gina Pierce

This has been an utter nightmare for a year now! Still not getting the service sent the wrong items and NO ONE ever returns a phone call. Worst customer service I have ever delt with! Not only do they promise to come fix everything.. they dont come at all and new people take their place and say" I know nothing about it let me review it" and then they handle it and once agian .. IT never gets done! At this point I am taking this further.. watch out from the sales pitch I heard to buy furniture that is LOUSY!! Thanks Ashely for taking my money and never giving me the service!!!