Arhaus

Category:	Furniture Store
Address:	1275 Polaris Pkwy, Columbus, OH 43240, USA
Phone:	+1 614-847-4279
Site:	stores.arhaus.com
Rating:	2.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 33

Reviews 4

Eric Saucier

I need to start buy saying that Arhaus makes quality furniture. The problem with this company is once they sell you something, they no longer seem to care about you or your experience of receiving your purchase. On the day I had scheduled delivery of 7 pieces of furniture, two didnt show up because they were broken. (Fine, this happens, I was understanding). They said theyd order replacements for me - two weeks go by and they never did. After ordering them again myself weeks later, I had to take time off from work 3 separate times to take delivery. They on each separate occasion called the morning of to tell me the pieces were broken again. It was like a bad dream...3 times they did this to me. I decided to ultimately cancel one of the two a broken pieces and despite their reassurances of refunding the price on a specific date, it took weeks of calling and emailing to get the refund. The original order was placed in August. I just got a refund in December. The last piece they still owe me is now on backorder and is not expected to arrive for 4 more months. Arhaus customer service passes you from one person to another and they all tell you a different story just to get off the phone with you. I cant tell you how many times they used the word "promise" without following through on said promise. Arhaus also canceled a subsequent order on me without my authorization and then took weeks to refund the purchase price (after many calls and emails to find out the status). Im not sure why, but I ordered from them a 3rd time and they screwed up the order on the phone so had to later cancel/correct it by recharging my card for the purchase. They said theyd immediately refund my card for the first charge but its been a over a week and they havent yet. Ive called them three times to find out the status of the refund and each time they assured me it would be taken care of the next day. It has yet to be refunded. The customer experience Ive had with Arhaus has been the worst Ive ever experienced. From their online customer service, to their delivery to their outright dishonesty. Buyer beware!

Jodi Takacs

MY FIRST AND LAST VISIT A Lady named Diane was very rude and not helpful at all. She had a hard time figuring items 1/2 price items on sale, even with a calculator she did it wrong.And was rude about me trying to tell her it was wrong. When we asked for help with loading the items , she said they had no help and she had foot surgery and another lady was due anytime. When we went to get the items we purchased here were several employees I feel were capable of helping a person with disabilities. I finally did get help by Diane (of all people). I just couldnt believe the way were treated and would never return for any reason. Maybe a different store but the one at Polaris with Diane, well she needs a major employee customer service class.

DJ H

I have purchased beds, sofas, and lighting from Arhaus and have loved them. I recently paid $2,500 for a sofa from Arhaus. It was a floor sample, but I was told it was on the floor only a week or two. The sofa has pilled terribly and the cushions are very thin and have not held up. Customer service has said they will do nothing about it. This is a shame considering the price I paid. I have learned my lesson. I will not be shopping at Arhaus. Beware if you have issues with your purchase.

Regan Lowe

After my order arrived at my home damaged, I was very upset. Carrie, the Guest Relations Manager quickly resolved my issue and ensured me a new table within 48 hours. She went out her way to make sure I was satisfied which I am very grateful.