Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	4062 Belden Village St NW, Canton, OH 44718, USA
Phone:	+1 330-492-4600
Site:	awireless.com
Rating:	2.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 9

Reviews 5

Michael Bagnola

Please find another location to handle your Verizon needs. I went with my parents to get upgrades to their phones and we worked with the Store Manager Ramzi Al Fakes. My parent both went with the new iPhone and Ramzi said the only thing we needed to pay for was the taxes when we switch the two lines to the edge plan which we have already done for the other 3 lines on my plan. Ramzi worked with my mom’s new phone to get it set up, while I worked my dad’s. He couldn’t get my mom’s to work because the Wi-Fi was too slow. This was not a problem since I can take it home and finish it up on a fast internet. Didn’t have an issue with any of this here it was with what happened after. He informed us that it was mandatory that we sign up for the insurance for the first 14 days and it would be an $11 charge for each line to the bill. We made it clear we didn’t want any insurance but he said we couldn’t get the phones without it because of their 14 day return policy. (This is definitely a lie) He signed us up for the insurance on both lines even though we didn’t want it. I even asked a different employee and they said the same thing so all Ramzi’s employees use the same deceitful tactics to get you to leave with as much as possible. I called Verizon and they removed this right away and made sure we were not charged for anything. Also, once we got home my dad showed me the bill that was supposed to be only taxes. Well, there were (2) $19.99 charges to “set up and go”. Not only did Ramzi not tell us about that charge and just added it to the tally, he didn’t even set anything up. I had to do everything. I called the store and asked him to remove the charges. At first he said that the charges were taxes, well that just made me mad, it’s pretty clear they are not and since when did Ohio and Stark County raise their taxes to almost 10%. I changed the subject back to the setup and said I had to do everything then he stumbled over his words and said he did do the set ups and that he couldn’t remove the charges. (Again caught him in another lie). I argued for another 10 minutes until he said “It’s not that I won’t remove the charges I can’t”. The only thing he could offer me is a discount in his store. I am a reasonable person so I told him he has one last chance to make it right before I call Verizon and tell them what is happening at his store. He must have thought I was bluffing because he said no again. So I called Verizon and they gave me a $40.00 bill credit even though this indirect retailer charged me not them. Verizon informed me that they cannot do business like this and it would be addressed immediately. Especially because this was the store manager and all his employees are doing the same thing. In the mean time I would stay away from this location and always question everything. Thank You Verizon for you great customer service.

Judy Penrod

Actually I would not give this store one star but could not choose 0. Their policies and procedures are ridiculous and bad for Verizon business. I was not aware it is not a corporate store. However I went there for a new phone. Was told about this "free" tablet offer. Knowing nothing is free I questioned the sales person. Stating I didnt want anything that would cause additional charges to my bill. I was assured there would be no charges. It is free. You dont see all the fine print when you are ask to sign on the tablet they use. I chose my phone and agreed to the tablet as long as no charges. Had to ask for receipt when leaving. Was not given the paper about a restocking fee. (nor was it mentioned). After reading over the so called receipt when I got home I was charged a $40 activation fee and another line added to my account for the tablet. The following day made several calls to store, no answer. Left 3 messages. The day after went to store to return tablet and was told there would be a $70 return fee to restock it. I have went round with this store, the assistant manager admitted there were a couple issues from Sunday she was dealing on Tuesday. This should be a red flag about their business. However still not willing to make it right. I even mentioned my messages left and no return call. Was told they dont know the code to retrieve the messages. Really???? Definitely bad business tactics. I have always been a Verizon customer but will definitely not deal with this store again. Will make sure to shop a corporate store.

Kyle Groseclose

Representatives blatantly lied to us about 2 different contract terms, and about the ability to transfer one of our numbers from another Verizon account. The last 2 days have been hell trying to cancel these contracts and return our devices. Within 14 days of activation you are within a trial period and can cancel and return the devices. However, if you shopped with Z Wireless you must return the devices to the same store you got that from (which is an hour away for us, while we live 5 minutes from another.) and there must happen to be a manager ON SITE because they require the store managers "override" to cancel a contract. He wasnt in? Tough luck for us. They also want you to pay a "restocking fee" for each device. Make no mistake... these people are out for your money, and there is nothing but disadvantage to shopping with Z Wireless over Verizon corporate. Oh and dont let them fool you with the insurance. They may use the same insurance as Verizon but it is NOT the same insurance. The process behind making a phone claim is much more difficult.

Scott McHenry

This place is terrible!!!! I recently went in to upgrade my phone. I asked the associate point blank how much it would cost. He told me $199.99 for the new phone and a $30.00 activation fee that would be added to my next bill. Fine, lets do it. I get home later that day and look at the receipt only to see a $9.99 contract initiation fee! I was never made aware of this fee even though I clearly asked how much it was going to cost to upgrade at this store. I called and spoke with the manager who told me there was nothing he could do to reverse the charge or help me out. THIS IS NOT A REAL VERIZON STORE BUT A "PREMIUM RETAILER" I guess this just means that they have "PREMIUM" HIDDEN FEES TO RIP YOU OFF!!!!! My wife recently went through the same upgrade process at an actual Verizon store and there is no such thing as a contract initiation fee on her receipt. Stay away from this store and take you business somewhere else that you can actually get an honest answer.

Kelly Durbin

This place is awful! I tried to make a payment here before and the girl at the counter was rude and didnt help me. Then I was out in this area and had my bill on me so I stopped in last week and my husband went in and paid the bill. We got a confirmation and everything and now we are getting emails from Verizon saying we are late on our bill. I have never had this trouble with any other Verizon provider, but I will say this will be the last time I ever step foot inside this store.