T-Mobile

Category:	Cell Phone Store
Address:	4301 Kent Rd Suite 34, Stow, OH 44224, USA
Phone:	+1 330-688-2260
Site:	t-mobile.com
Rating:	3.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–5PM

Location

Photos 1

Reviews 17

Melody Stringer

Ive had decent service maybe once at this store. Once, my mother and I stood in line for a half hour while one clerk helped another customer and the other sat to the side eating food. Another customer walked in after us and was helped first. That was a 4 hour trip to the store to buy a new phone. Awful. The most recent time we went in, I was sure to do my research so I could go in, get the phone, and get out. No such luck. They didnt have my phone in stock. No problem, right? We ask when they might get more, and the young woman helping us informed us that they "get new stock in daily, but [they] never know what phones theyll be". Extremely disappointed in the service here. I can only hope that other T-MOBILE stores are not so terrible.

Todd Mathews

This store is absolutely terrible. The girls they have on staff were repeatedly rude to me and my girlfriend when we went in there, they have repeatedly told us that there was nothing they could do to help us with simple issues. When my girlfriends mom cancelled her line from their plan, they continued charging her for it for another 3 months then, challenged her to leave if she had a problem with that. When she did decide to leave and came back to pay off her phone, we were told that they couldnt take the payment and that she would have to do it over the phone. When we called their customer service, they asked why we didnt do it in a store.

Josh Prokay

Mike and and Josh are awesome! Josh hooked us up with a great deal on some CPO Samsung Galaxy S6s and when we had an issue with one, Mike called multiple stores to find a replacement phone for us even though it was almost closing time. We went to another store, got the new phone and paid a $50 restock fee, which Mike reimbursed on our next monthly bill for us. Only reason its not 5 stars is because an employee there told me on the phone they had "a few" of our phones in Stock and when we got there Mike informed us that they definitely didnt have any. It all worked out in the end. Thanks guys!

Autumn Perie

This store could use some more training in customer service. My husband and I went in today to have our service switched over from a different provider and the sales associates were NOT helpful at all. We let the sales associate know what we needed and in the middle of "attempting" (loosely speaking) to help us he answers the phone and proceeds to stay on the phone 20+ minutes. So we just walked out and went next door to Sprint and they were very eager to help us and we were in and put in 30 mins. New awesome service and phones.

William Antunez

Outstanding service. Luke and his team strive to provide good service and solutions. Recently I brought my old non-working phone hoping to retrieve a video file which I though Ive lost. Luke went to the extent of going to a competitors store to get a battery (or whatever part he needed) to get my phone to work and help me. Thats (in my view) top class service. Thank you.

Eric Haney

Wonderful service and very informative. My contact was Angie, and she has gone above and beyond to help me with my transition from another carrier. The level of service and support that I have received is far better than any other carrier I have ever been with! Keep up the good work!

Ben Broyles

Im disabled and my recent visit to my nearest T-Mobile store was very pleasant. The two techs treated me with empathy and respect. What could have turned out to be a miserable task was Merry with empathy and patience.

Turtle beach Xd

2 people working on a Saturday afternoon. Really? And neither person seems to know what they are doing. Basic things like how to change a SIM card. And no attempt at efficiency or doing things in a timely fashion.

Steve Murdoch

Been there several times with phones to activate and always received good service with getting things moved over to the new phone.

Susan Brazalovics

The employees I dealt with didnt really know much but that dont mean everyone is like that.

Jessica Stewart

Always helped me out whenever I needed it. Things just tend to change from time to time.

Jianlong Zhong

The staff are friendly, but not professional at all and messed up with my home address.

Jonathan Trowbridge

The cashier was super helpful and did not openly mock me for my ineptitude.

Brian Schwartz

Very friendly and knowledgeable staff. Very happy with the service.