T-Mobile

Category:	Cell Phone Store
Address:	6351 Mayfield Rd, Mayfield Heights, OH 44124, USA
Phone:	+1 440-684-9388
Site:	t-mobile.com
Rating:	4.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 14

Reviews 17

Cheyenne Smedley

Went to this location last week to do a simple exchange of my phone and all the employee had to do was simply back up everything to Icloud, reset, and restore but yet he screwed that task up and after waiting for 2 hours for my phone all my information was missing. Instead of the young man named Nicholas owning up to his mistake and fixing it he lied and told me it couldnt be fixed when indeed it could. The other young man named Ed had a disgusting attitude when I returned the next day so they can fix the error on their part, he went so far as to hang up on me when I called to check the progress of the phone. Their manager wasnt any different when I explained to her what happened she looked like a deer caught in a headlights and just said, "ok." Ridiculous! I had to call T-Mobile and file a complaint, the representative was very nice and understanding and called the store himself explaining to them how to correct their mistake but they refused to do it instead Nick took the whole situation personal and told me, "I know how to do my job." First, why do any of you have an attitude its my phone Im the one that should have an attitude. Second, you dont know how to do your job. Third, you dont need a degree to work at Tmobile so I dont expect you to have the proper knowledge. The employees I dealt with were immature and bi polar, they start of nice then as soon as they make a mistake and you call them on it they get their briefs in a bunch and get an attitude like they on their periods instead of correcting it like grown professional men. The only person that helped me was Katie, she was the only one that was smart enough and professional and there was another gentleman that worked with her that was nice too. They need to remain in the store and everyone else should be fired. I use to like this location I thought it was the only one without idiots working in it, but they must have hired new people and changed management completely.

JAY WHITE

Poor customer service, had a problem with one of the employees months ago and hadnt been back but decided to stop in there a week ago to get my son a new phone and see it hasnt changed a bit new faces same attitudes. I observed a male employee get nasty and argue back and forth with an elderly customer made me disguisted he had no respect or good customer service to just defuse the situation. I walked out and told myself just not to come back to this location anymore they need better management.Dont know where the guy James is that used to work there but when he was there it was a pleasant atmosphere.

Sudhanthefork 132

Not the best in regards of customer service.. all the employees have an attitude as if they are executive board of T-Mobile or Dutch Telecom.. but its there in the neighborhood.. so its convenient.. if you have chance go to the store in Beachwood or even University Heights.. they are better than those in Mayfield.. atleast from my experience.. I have been a T-Mobile customer for more than 15 years..!

Megan Black

Husband and I were interested in new phones so went in to explore our options. Great customer service. Not pushy at all when we said we werent ready to make a decision that day. When we went back a few days later all I had to do was provide the printout we were previously given and all our information had been stored so we didnt have to go through that process again. Great service!

Michael Elliott

Great customer service. They took care of my brother when his phone broke. The new updates look great. Happy to be a customer.

SPREAD LOVE

long wait sometimes......but....the employees are well informed for the most part....friendly

Yadiel Rosario

The associate handled two phone upgrades at the same time. She was awesome.

Victor Sinha

Got my micro Sim within minutes....good service...

David Huge

Friendly and helpful

Theresa Roche

Always very helpful