T-Mobile

Category:	Cell Phone Store
Address:	663 E Aurora Rd, Macedonia, OH 44056, USA
Phone:	+1 330-468-5451
Site:	t-mobile.com
Rating:	4.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 17

Reviews 30

Heather Hall

More like t-brobro... The three guys working there were obnoxious bros. I added a line, the guy in store said one thing "six gigs of data," but actually assigned me zero, and t mobile is trying to get me to pay more money for data. I had to go online and fix it myself. On top of this, the three guys working there were this biggest bros ever, and obviously hired each other or were friends or something. One had a Trump phone case (Im not into politics, but thats unprofessional on the clock, imo), they blasted the douchiest nu-metal, and in general acted very unprofessional. They talked not like they were working, but like they were conversing at a party. Very obnoxious.

Cassandra Wheeler

I have been with T-Mobile for 10 years and this evening I was treated very poorly when I stopped in for some help. The female working I believe Heather was her name, she was telling me everything people including myself do wrong with phones. She made me feel very uneducated and made sure to tell me what low quality my phone was. The your man working as well was not much better. At this point I will not recommend T-Mobile to anyone and Im already starting to look into a different provider.

A Private User

I am an employee at this location. We do our best to stay ahead of the curve on device knowledge and plan knowledge. All t-mobile phones are on display for demo, and store staff is friendly and knowledgeable. We are located right next to the caribou coffee in the Walgreens plaza. Stop by and see how T-Mobile can not only save you money but give you the phone you crave.

Craig Kosarko

A young lady there was able to take my contacts from my old flip phone and put them into my new smart phone and my phone wasnt bought from them. They provide the cell coverage though. Bought a great case as well. My sim card was full and doing the contacts one at a time was not what I wanted. Thanks for great service, "valentine". Hope you enjoyed the chocolates.

Monique Motley

My experience was amazing DJ took care of me I got a new phone and I was in and out within 30 minutes! He helped another guy while he was finishing up w my new phone! His customer service is amazing and he made me want to come back and spend more money! Appreciate his customer service, his multitasking and being just great all in all! My visit was great!

Alison DePuis

The service plans were priced right, the phones were great, but the service was just bad. I couldnt get more than 1 bar in my home and I had to be upstairs to make it work. Luckily I was able to return my phone and cancel my service before getting locked into a contract - the girl that helped me buy the phone and return it was great.

Nathan Rasor

Alex was kind, helpful, knowledgeable and professional. Most of my experiences at cell phone places are terrible. The "salesmen" at Verizon try to sell me everything under the sun I dont need and literally harass me if I dont buy. Alex sold me what I needed and explained everything. It was a good experience. Amazing customer service.

Dionne Exum

I just want to say thank you to Alex! I had to get a new phone. He took the time to explain my options and show me how to use my new phone. When I had a problem a few days later he immediately came to the rescue. Very friendly and help which makes a world of difference to the technically challenged. Thanks again Alex!

Ryan Glowczewski

Theres a reason Ive stuck with T-Mobile for almost a decade now, and its hands down the best customer service in the mobile industry. And my local store is no exception. They always take care of any issue I have, with a smile, and work to figure out how I can get the best value and coolest phones.

bocfat

For two years this has been our go to T-Mobile store, the staff has changed sadly because we have gotten wonderful help, but have also found the new staff to be on the same caliber of knowledge and helpfulness, which is true for most T-Mo stores but not all. This store is consistently top notch.

Jc Cayetanoo

Services wasnt what I expected. I came t o purchase two phones and the man waiting on me took two other customers and made me wait. I had to tell him I was here before them and they needed to wait their turn. That was just the first of many mistakes he made!

Brenda Russell

Alex did a great job! Very informative about all of the products and gave me his honest opinion on what was good and what was bad. I appreciated the honesty. Dont get that much these days :) Thanks Alex!

John J

This location is a T-Mobile corporate owned store. The reps are knowledgeable, friendly, and trustworthy. I have never had a bad experience in this store, highly recommended !

Jessica Maloney

Jessie was amazing. I was having some major issues and was just being bounced around with customer support. He went above and beyond and saved the day!

Ginger Tyler

Alex and Matt as well as Heather and Rick were really great in helping us at getting our new phones and account in order. Great customer service.

Tiffany Sunday

Came in on a Sunday a few weeks ago. The guys working were really helpful. They provided great service and I was in and out in no time!

John Koscielski

The people are helpful. I always fear walking into a phone store because of the vulture effect but they do not hound you here

Christy Bazzano

No, just no. The other big cell phone company has way better service and the price isnt much lower than that bigger carrier.

Alex Huth

Excellent. The staff seems very knowledgeable and everyone is professional. Highly recommend the T-Mobile in Macedonia.

james dittrich

Alex took great care of my and I switching to T-Mobile. Fantastic service and a great experience.