AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	511 W High Ave, New Philadelphia, OH 44663, USA
Phone:	+1 330-339-9195
Site:	primecomms.com
Rating:	4.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–5PM

Location

Photos 26

Reviews 23

Kathy Galliher

We were ready to switch to another account when we went to the New Philadelphia store. Tyrone Washington worked with us and was able to show us how to save money on our cable television, phones and Internet services. He stayed late to work with us after already working from open till close. He was fantastic and saved us as customers. I have to comment that AT&T is doing something right with this employee, he was very informative and knew answers to all our technical questions. I highly recommend working with Ty if you have been disappointed in any way with AT&T, he will do whatever it takes to satisfy and keep you as a customer. We had a great experience for the first time in our local store, and we have been with AT&T for many years. Thank you Mr. Washington!

holly charton

been with a&t since 2004. Still trying to resolve problem which started 5/14/16. Nothing but lied and excuses. Went with Verizon 1 month ago. Got bill from AT&T for $23.65. The bill said due 8/24/16. Went to local office to pay on due date. I was there for 40 minutes trying to pay my final bill. I felt sorry for the girl working there. Awful time trying to find a person to talk to find out why it listed as send to a collection agency for collection. It was not overdue. She finely talked to someone who was able to figure things out. If I had a dollar for every minute I wasted trying to get service this last three months. should be no stars.

Jan Slocum

Dont get me started about how slick they are to sell you stuff. When the sales person is done, you have an expensive bill and we are still waiting on my husbands discount to be on our bill. And be prepared to spend at least an hour in the store on a question or problem. But on the plus side, the staff is friendly, knowledge, and seem genuinely eager to make sure you have the best of everything. Plus they are willing to work with you if you fall behind on your bill a service you wont find in any other cell service.

Corissa Kail

I have been an AT&T customer for years and I love coming into this store whenever I need help with my devices! The employees are incredibly helpful. Most recently, Tyrone helped me figure out issues with my iPhone and answered any questions I have about my upcoming upgrade and contract. I am very pleased with the service I was given! He was knowledgeable and courteous and I am extremely grateful for his help!

Bob Wypasek

Great experience with getting my phones set up. Talked with them about saving money on my cable bill, Chelsea showed me how I could save around $80 a month just by switching to directv. Got my brand new iphone7 and I love it. Great store and great people!!

Tina Cooper

The employees here are Awesome. Tyrone Washington has helped me several times and I have no complaints. Great customer service. Great friendly attitude. I would recommend this store to everyone.

Daniel Vidrine

amazing service I went in not happy with my current provider and Ashley was able to save me a ton of money and got me in a new phone, if you want good service and great deals come here

Bonnie Veselenak

Had trouble with. Hubbys I phone Ashley was awesome and had it fixed in a short amt of time Ill always buy from her oh and I LOVE MY NEW TABLET ASHLEY IS THE BEST

Jackie Valerio

If your not happy with your service and want something done about it I recommend you come here. Ashley helped me out. Great and friendly service.

Robin Baker

The associates at AT&T are extremely helpful and knowledgeable. I always leave there satisfied that they have handled my concerns!

BobNDC2

Awesome people at this store!! Saved a bunch of money switching over! They did a great job and were really funny!!

Missy Sharrock

Ashley Vidrine is awesome! I no longer have at&t but when I did she always tried everything possible to please me!

Heather Ti

Ashley Vidrine is the best!!! Super sweet and very knowledgeable!! Highly recommend her!!!

A Private User

I go to the store during business hrs and nobody is there