Category: | Car Battery Store |
Address: | 746 E Aurora Rd, Macedonia, OH 44056, USA |
Phone: | +1 330-510-5215 |
Site: | batteriesplus.com |
Rating: | 3.9 |
Working: | 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–8PM 10AM–5PM |
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Joe Akmanuals
So heres the deal. I choose them because theyre the best deal I could find online. Order, pay, print receipt. In stock! Cool. So I stop by the store on my way home from work. And, surprise! I have to pay more - a core deposit. I said to the poor kids working there, I was not charged one on my order. They said, it mentions you MIGHT have to pay one. It does btw, but every other place in creation that charges a core deposit does it up front, not as a surprise, probably because a) they are honest with their customers, and if that makes you laugh then b), the Ohio Revised Code considers core deposits as PART OF THE SALES PRICE. So anyway the kids call another store and are told, yeah charge the deposit. So I paid it. I contact Batteries Plus website and am put in touch with the owner, Greg Davies (he also owns stores in Mayfield Hts and Akron). First he tells me Im not the first customer with this complaint, and apologizes, but no mention of a refund. When I press the issue he gives me the runaround, how its standard policy and when I mention the Ohio law says: "Im certain this was vetted out by our folks at BP Corp. In any event, provide with the specific Ohio Revise Code you think covers your position and Ill run it past my legal counsel. If he concurs Ill issue you a check." Awesome. After pointing out that his lawyers google must be broken I supply him with the correct code Section 5739.01(H)(1)(a). I am then told it will take 7-10 days. All through this hes basically saying that hell issue a refund IF his (BPs) lawyers agree with me. I point out that as the owner, he certainly has the power to issue a small refund, and that this conversation is going to make him look bad upon review and rightly so. Then and only then do I receive a refund. With no other mention of lawyers btw. Buyer beware.
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Bill Richardson
My Granddaughter was selling her Iphone and i purchased it from her. It had a cracked screen and super weak battery. I also found it would only get wifi if I was next to the router. So having had a good battery experience with Batteries + I decided to give them a try. New screen, Battery, and wifi repair. To my pleasant surprise The job got done. There was a hiccup but the Manager Grace handled it professionally. And has won my business and I will refer them to anyone. .
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Matt Slater
Had 4 Dewalt 18v batteries rebuilt here. They have very very low run time and zero torque. Paid $200+ to have this done. Should have just bought new ones at home depot. Dont make the same mistake I did... I was told they would out perform factory Dewalt batteries which ended up being very untrue. They would not give me a refund. Total waste of money, but thats how you live and learn and spread the word.
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Rob Ghotra
WORST EXPERIENCE EVER! I will never buy anything from company ever again. Their website shows that my vehicle needs a specific battery based on the Make, model and year. When I went to pick it up they said I have to get another battery and pay more for it. I did that just to get it over with and that battery wont work either and they are not willing to do anything about it.
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I S
Called to verify item was in stock, was told on the phone that if I didnt let them fill the battery there would be no warranty.. company website states differently. Customer service skills of these people suck to the lowest level. Found the same size battery for $14 dollars cheaper and a warranty that someone wont argue over. Returning what I got and I wont be back.
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Joe Porter
I ordered a riding mower battery online at night. By 9am the next morning, I had received an email stating that my order was ready for pickup. We went to the store, gave my name, and was given a receipt. We were out the door just that quick. It couldnt have gone any better.
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Dan & Mary Shaw
Easy online cross reference to Harley-Davidson battery by model & year. Duracell makes the HD baterries. Much lower price and 2 year warranty verses the HD 1 year warranty. Yea!!
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Rick Pobega
The purchase of a motorcycle battery was fast and easy. The sales person was very knowledgeable and advised what was best for my application.
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Tim Clark
Great! Picked up my battery the next day. Had it at the register ready to go. Friendly and polite. Would definitely go back.
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Larry Burgess
Battery was waiting on me when I got there. Very friendly staff. This is my place for batteries and bulbs.
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Chris Miller
Easy pickup, check my old battery to confirm it needed replaced in and out quick.
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Bill Ranallo
Very good service I wouLd recommend u to my friends.
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lostinthemail1
One of the easiest buying experiences Ive ever had.
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Mrs O
Awful return policy.. Awful customer service
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Joy Pearl
Experience was seemless thanks to Abby!
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Kris Nietert
Easy order and pick up process
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Peter Schmid
Very good customer service.
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shelene studzinski
excellent and polite