Sprint Store
| Category: | Cell Phone Store |
| Address: | 15 Greene Blvd, Beavercreek, OH 45440, USA |
| Phone: | +1 937-436-3535 |
| Site: | sprint.com |
| Rating: | 2.4 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM |
Location
Photos 1
Reviews 11
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Kari Wagers
This store has been terrible. A nightmare to say the least. We went in to get a mifi and add 24 G to our plan. We dont normally use this store but we were close so we thought wed stop in. We had great service at the Springfield store so we figured at least that good here. Wow! Were we wrong. Our first experience was ok. We ordered and quickly left. The problem came when we never received the mifi and we never had the 24G upgrade to our phones. After many phone calls it was FEDEX to us but only after we went back to the store to find out the order had not been placed. (We initially dealt with the store manager. Not good when the store manager messes up the order and a new employee is the one that repairs the managers mistakes). Then my husband asked repetitively whether or not the mifi would be able to use the entire 24G or just 3 like our phones can when in hotspot mode. He was assured it was able to access the entirety of out data. Well, nope. Today is the day we got 3G and our mifi is dead. We didnt get this to use most of it on our phones. We expressed our plan to the staff. This store is really incompetent. We really thought at the Greene we would get a different caliber of service. Nope. Back to Springfield for us. They at least knew their product and could fulfill an order.
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Amber Carlos
When I entered this store there was only one employee present. He was working patiently with a couple and processing their many requests. As I waited, multiple people entered to be waited upon. Trey Woodard, the lone associate working, was amazingly courteous and patient. He completed his extensive transaction with this initial couple and began working with me processing my transition from my old phone to my new one. Some of my data wouldnt transfer phones, so he tried different methods of completing the switch. During this process several people interjected hoping their requests could be managed simultaneously along with mine. Trey was a superhero! He graciously attempted to help everyone as quickly, yet completely as possible. I was stressed just watching all these people come at him with requests. He calmly smiled and did everything he could to keep everyone happy. This guy deserves a promotion!! (One fellow even popped back in with a coffee for him saying, "Hey, being here all by yourself, I think you might need this. Its iced coffee, milk and cocoa. Hope it helps.") Trey, youre a true gentleman!
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Josh E
Sales rep ordered the wrong phone. Two weeks later when we went to pick it up and figured this out, another rep had already activated it before making sure it was the right one, then took two more weeks just to ship it back to the warehouse so that the right phone could be sent in its place. In short, I got stuck in limbo, paying for my contract, for over a month, without the phone Id contracted for. All along, their reps would not allow me to cancel the order, gave me the run around, hung up on me, would not allow me to speak to a manager - told me to call back between 12-1pm to reach her... What kind of store manager, who handles all shipping and receiving issues, is only available for one hour a day? Reps repeatedly state there is no area manager, and that the store is a franchise owned by Mark Bleaks. Mark Bleaks apparently doesnt give a stitch about customer service; this store is run by kids with no integrity or accountability.
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CreepyAlan Rides
A terrible store backed up by a terrible company. The store activated two new phones and new service for me on January 27, 2016. On the 30th of Jan. I made a payment, in good faith, of $126.80 while setting up the online account. I was told I had fourteen days to decide if Sprint was right for me, it was not. I returned the phones and cancelled the service in six days (Feb. 04, 2017). I was not refunded the activation fees or my first month payment at the store. I was informed that the company would return those monies. As I sit here writing this (Feb. 23, 2017), I have been informed that my activation fees will not be refunded and I must wait until the billing cycle ends to receive my payment back. I have spoken with the company twice before today and was told each time that I would be contacted to expedite my refund; however, they have not contacted me at all. Pass this company up if you need phones.
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Christine Wendel
Bought a Samsung 7 with a free tablet, service was stable until the manager left the Dorthoy lane store and since then have had to go thru different managers and my bill never stays the same, its alaways double what my contract says, so not only dealing with that, last month paid my bill with a credit card and they put it on someones elses account, having alot of trouble getting this resolved and my bill and payments correct, will never deal with Sprint again and highly recommend no one ever deals with them either..My credit is good and they are trying to ruin it by their mistakes..Have a lawyer on hand..
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Brooklyn W
Went to the store last week with my boyfriend not expecting to have an upgrade and completely change the contract I was in but I was able to do all of that and also have my boyfriend added to mine. We were able to save money and get brand new phones! What more can you ask for? We received EXCELLENT customer service from Dustin M. He answered any questions we had and was patient the whole time. We had many conversations and over all the service was great. Thanks Sprint! Definitely hire more people like Dustin!
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Uncle Buck
This company, Mobile Center Inc, does not pay there employees commission correctly or on time. Every month the commission check is either the wrong amount or does not arrive until a week or two later, still to be the wrong amount. All employees there have still not been paid properly. There were originally seven employees including the manager that re-opened the store in October of last year and only three remain.
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Bill Wilson
I would not deal with this store if it was the last cell phone store in the world we turned our old cell phones in they lost them then they said we didnt turn them in now they want 450 dollars I would rather go back to a phone with a cord on it so buyers beware and the store has a F rating
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markayla bradshaw
The retailer that helped my family and I Ben Szymanski was anazing ! He helped us switch our plans from AT&T which is horrible by the way! But anyways we sent a lot of time in the store and he was very patient with us and had GREAT customer service thank you sprit and Ben
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Darlene Mcclure
Make sure you get every thing in writing because by the time you get your first bill and see actual charges its too late to cancel. Impossible to talk to anyone who seems to know plan costs and they are not responsive to concerns. Go elsewhere to mobile plans.
KA
Karen Weber
Horrible service !!!! did not get any service. Stinks like someone took a huge crap in the store. Was going to get 2 new phones . You lose !! Employee was talking to a man about getting the employee a job . Didnt care about customer service at all !