Furniture Fair

Category:	Furniture Store
Address:	524 S College Rd, Wilmington, NC 28403, USA
Phone:	+1 910-782-2435
Site:	furniture-fair.net
Rating:	3.6
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 12–6PM

Location

Photos 48

Reviews 10

S H

TERRIBLE!!! Let me start by saying the sales lady that assisted me was wonderful. This was my second time buying furniture from here. The first time was a few years ago when we bought our house and furnished every room with new furniture from this place. It was under different ownership back then but same management. There was an old lady helping us who was pretty biased and had some strong opinions about people from other backgrounds but thats another issue on its own. This time as I said, the saleslady was very helpful and kind but there is a serious lack of communication in this store between the sales people, warehouse, delivery people and office people. I was told I could get my items the next business day. I arranged for a truck to pick them up. I was shocked when I only got 1 of the 2 items. In 100 plus degree weather I was waiting around the loading dock for the issue to be "figured out" only to be told that the other piece still was not there. They offered to bring it to me "whenever they get it". In the meantime when they called to tell me I could pick it up, no mention of the missing piece. Now it has been a few days and still no item. They cant even give me an estimate. I gave this place another chance after the first issue a few years back with the old lady but this time I am over it. There are too many furniture places around here to choose from. I do NOT need to shop HERE and I WONT. The manager Tim is great and the saleslady was great. But this operation is a JOKE

Cam Statser

Needles to say Im not a happy customer. I bought a sectional Memorial Day weekend. Was told this sectional was going to come in around the mid of June. Which was perfect because I was moving into a new place the beginning of June. never got a phone call saying ANYTHING about the shipment. I have had to call and get updates every 2 weeks. And told to wait 2 more weeks. Well now I am here a month and 1/2 waiting on my sectional siting on the FLOOR! They did not tell us a realistic date of when the sectional would be here. And very displeased with our sales person because of the LACK of informing us of whats going on.

Richard Lunsford

One of the most horrific experience in my life! The day they deliver my furniture, the had the wrong color sectional and they forgot half the legs for the sectional!! On top of that they didnt have my bed or night stands. After dealing with all that, two days later they returned with the right color sectional but it had a hole in it. And if things cant get any worse because they forget half the legs for the other sectional, it had scratched my hardwood floors!! I guess you live and learn but I will never buy anything there again!!!

Diane Murray

Great customer service - both gentlemen that helped me at the store put no pressure on the sale. I even got a small extra discount on top of the Labor Day sale they were having with the Tic-Tac-Toe game. Every little bit helps! The delivery guys were great too, fast and efficient. They noticed a knick in the dresser (which could have easily been ignored and blamed on me) and told me it would be exchanged for a new one. I love my new bedroom set and would recommend Furniture Fair to anyone looking for good, quality furniture.

gail melton

This place is awful. Bought a recliner there. Three weeks later the thing broke. They came and got it. Its been three weeks no call about it. Wwnt be there today and they side they had to order a part from china. The chair had a made in the USA tag on it. They customer service poeple dont know anything.

Janet Doyle

Thank you Furniture Fair Wilmington, we LOVE our new sectional. Great purchase experience, awesome no pressure sales staff, wonderful price, amazing delivery crew, I cant say enough about how pleased we are. You have us as customers for life!!!!! Thank you again.....Janet and Dawn

jimmy smith

I went to buy a piece of furniture I wanted a month ago for $1100 and but went in to buy it and it was on sale for 70% off ,but guess what it was marks up to $2100 and was told I could have it for $1300.i will never go in this place again.

Jason Mehalko

Picked out some furniture went to pick it up 3 weeks later to put in new home only to be told i had to wait another month another customer was having the same issue at the time we were there

Gregg Lantz

I think the going out of business sale is a joke.

Rogue Smith

Nice furniture, friendly staff