Brownlee Jewelers

Reviews 13

LE

Leslie Morin

Huntersville store manager, Bill Morrison, was rude and condescending. My husband and I had been a loyal customers for YEARS and had many transactions with Bill. He was always kind and courteous. Then just recently I was there to make a large purchase. The week before I stopped in not knowing it was Bills day off, Eric was quite nice and very helpful. When I returned to see Bill, he was quite rude and less than helpful and it was appalling. He was in no way interested in helping me but rather was ogling a young woman who was waiting! I will NEVER do business with Brownlee Jewelers again and will make it a point to inform my friends of this horrid experience and recommend they never shop there as well. Good riddance!

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BJ

BJ Review

I went to Brownlee Jewelers in NorthCross Shopping Center to have some rings resized. Carla M was extremely helpful. She took the time to examine the rings and found one of the accent diamonds was so loose I was about to lose it. One of the prong on the main diamond needed some work. The mothers rings had one birthstone was cracked. She ensured these items would be addressed as well as the resizing. While I was there I noticed a special on earrings. She helped find a very nice pair for my granddaughter which was an excellent buy at 70% off. Carla did not like the condition of the box so she found another box to replace. Carla thanks for all your help!

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A

A Private User

The manager needs to be replaced! I came in looking to get an appraisal on a diamond ring I was looking to upgrade.... Which means SPEND MONEY. He was unequivocally rude and condescending. After about 30 minutes of being basically dismissed I thanked the woman there who was trying to be helpful and left. I did end up spending $10k on a new ring and Brownlee lost my business because of the manager at the Huntersville location.

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A

A Private User

I went in to sell some old jewelery and was treated as though I was an annoyance. The I think in total there were maybe 10 words spoken to me, and that was with me initiating the conversations. I also wanted to have a ring sized and look into a ring for my mothers bday, but there is absolutely NO way I will give that place my business again. One of the worst customer service experiences ive EVER had with ANY business

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PA

Pam Oranski

I have transacted business with this jewelry for several years. It is a delight to shop in this store. Bill is the manager of the store and he is wonderful to work with as are ALL his associates. The atmosphere in the store is low key (no high pressure selling). The sale people are extremely happy to spend as much time with you as necessary as you choose your perfect piece of jewelry.

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JE

Jeanette Barbagli

My friend and I purchased 3 diamond necklaces,(2000.00) 1 pair of diamond earrings (3000.00) and a 5ktw diamond tennis bracelet. I was happy with everything except the bracelet (beautiful, just didnt want it) I missed returning the bracelet by 1 day and they would not refund our money. Very dissatisfied with them because of it, especially after having spent so much money with them!

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AU

Austin Wills

Went in to get an offer for a few rings Ive been trying to sell. The guy who looked at them handled the jewelry roughly and literally tossed them around his work area. I did not expect such poor and disrespectful handling from a jeweler. I will never return to this store.

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HU

Hugo Dean

They did a watch repair for my Movado, and the service was exceptional. I didnt even have to come back for it, it was so quick and professional. I would recommend anyone in the area to use their watch services. Great Job!!

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AN

Andrea Walton

I just left there, had a wonderful experience. Sold several pieces to them and they just wrote me a check. Like all the times Ive been to brownlee, Im happy when I leave.

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PE

Perry Hayes

Bill is the best. Ive been going to Brownlee since they had their store in Cornelius and wouldnt go anywhere else. The store has a great selection.

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SC

Scott Moore

Great customer service. Fixed my watch on the spot and at a very reasonable cost. Will be coming back!

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TI

Tim Roach

Bill was extremely helpful. Great customer service. Customer for life.

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EA

Earl Downing

Great service

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