Pep Boys Auto Service & Tire

Category:	Auto Parts Store
Address:	4837 N Tryon St, Charlotte, NC 28213, USA
Phone:	+1 704-597-8181
Site:	storelocator.pepboys.com
Rating:	2.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–4PM

Location

Photos 86

Reviews 7

Ivan Rodriguez

Stay away from this place i should have listened to the other reviews but i got caught up on the tire sale. I walk in on Wednesday ask for a specific tire that they had on sale online. The first guy was nice and even though they dident have that price he said he would honor it which was a buy 3 get 1 free. They dident have any of the tires in stock but he said other stores had them and he could get them in store the next day Thursday. I told him that was fine to put the order in that i would be there on Friday to have them installed, the guy even signed me up for a rewards card for the store. Fast forward its Friday i called to verify if all the tires were in since they would be coming from multiple stores. the lady who answered wouldnt even check the system for my name just kept asking me for the make model and and tire size even though an order was put in. She said for that size we only have two tires which were a higher priced tire than what i wanted. So i try to explain to her once again that i went in on Wednesday put in an order for tires that i was told would be in on Thursday now its Friday and now your telling me that you dont have the tires. She stated that that was correct and that nobody else had that tire and this it was discontinued. Sorry Pepboys but you just lost my business.

A Private User

Their customer service leaves a lot to be desired. I went there to get tires since there were very few places open on Sunday that didnt have a hoard of people waiting. While standing at the counter making my purchase the guy behind the counter(dont know his name but he was heavyset) was talking to everyone else except for me. I had to walk away and take a deep breathe before losing it. He saw my look of frustration and said "oh yeah your tires". He was more concerned with listening to everyone elses conversations to interfere with his PEP BOYS policy and procedure facts, as if he was the spokesperson, rather than helping the customer he had standing in front of him. He spent his time being nosy, interjecting in conversations, and doing store comparisons. HELLO!!!! Craziness I tell you. He then came back to me and asked where would I like the 2 tires placed since they didnt have 4 available. I said the front and why did I do that. He went into a dissertation about how they could only put them on the back per Pep Boys policy. Dude well why in the heck did you ask me? Needless to say I asked for my keys back and went elsewhere, somewhere my purchase would be appreciated. I see why there wasnt a lot of people there.

Gary Williams

The worst car experience Ive had in my entire like. As a loyal customer I had Been bringing my two cars to this location for oil changes, tires, and any and all maintenance issues I had been having with both of my cars. So once I needed new tires I didnt think twice as to where I would go. But I soon realize that this new staff was only there to take my money and then blame me for the problem not being fixed and then refused to help me or point me in the right direction to anybody who could help. My car was running perfectly fine before my new tires and Alignment. As soon as I drove it from the shop I could hear a loud scrapping noise coming from under the car. I took it back to the shop and they advised me it was my wheel bearings. So I then get those fixed only to be told this issue is still there and they couldnt fix it and I wouldnt be refunded anything. The service was terrible and I was refused any help outside of the rude front desk lady. Considering I work at place with over five thousand people, I will spread the word about how poor my experience was and make it a personal mission that non of my friends or Colleagues ever visit this location again.

Lindsea Houghtlin

I had an amazing experience at Pep Boys on n tryon st! My brakes were in desperate need to be replaced (pads and rotors) due to my procrastination of getting the work done earlier. I went to pep boys and the manager Scott took such good care of me! The customer service I received was incredible. I work in the service industry and this is some of the best customer service I have ever experienced. The parts they had for my car ended up being the wrong ones and the manager himself drove to another Pep boys on a busy Saturday morning to get the right parts for me. I did not wait long at all and the price was unbelievable! It ended up being less than what I was quoted. I am now a loyal customer to Pep Boys and will get all of my auto work done there. I would recommend them to any and everyone! Thank you guys so much for all of your help!

A Private User

My brakes were making a griding metal to metal noise and so i went to have them check. Well, sure enough my brakes were bad. After they had finish with the brakes they came back and told me that the noise was still there and that they needed to do something else that was going to cost me another $198.00 on top of the $209.00. I decided to take my car to the dealer and was told that the rotors had to be turned and resurface, which should have been part of the brake service. I had to pay the dealer $ 95.00 and the car was fine. In conclusion i recieved the worst service in Pep Boys and not to mention them wanting me to buy something i did not need. But if you dont believe me then go there at your own risk, but i dont want to be the one to tell you "I told you so." When they come back and tell you that you need something else.

Ryan Bedgood

Went to this particular pep boys to get my work van serviced, on two separate occasions. First experience was ok. I asked for an oil change and a tire rotation. Took 2 hours to get my oil changed and they didnt even rotate my tires. I know because I have a scuff mark on one of my tires. I didnt think anything of it since Im not paying for it. On the second occasion, I asked for the same thing. It took them 3 hours to even get my van inside the shop for an oil change. Yet they still didnt even rotate my tires. I would have complained, but I had to be somewhere, and with their slow service, I didnt have time for them to rotate my tires. Some mechanics just stand around at the computer doing nothing. Some employees are friend, especially the manager, but others were not at all. Would not recommend going here.

Kelly Moore

This was my first time visiting Pep Boys, and I was pleasantly surprised. I had went to the local Honda dealership for another service, and they said my brakes were in immediate need of replacing. I am SO glad I sought a second opinion, because the tech at Pep Boys ran a complimentary screening to see if the brakes were indeed in need of repair and if so, an estimate on the cost. It took a brief few minutes, and the tech reported that my brakes looked practically new, no need to replace anything. I am incredibly thankful for their honesty and transparency, as it is a rarity to find an auto shop with scruples nowadays. Your actions did not go unnoticed. I will definitely be going back to this shop for any other car needs that come up, and recommending to friends in the area!