Cycling Spoken Here

Category:	Bicycle Store
Address:	1377 NW Maynard Rd, Cary, NC 27513, USA
Phone:	+1 919-461-0066
Site:	cyclingspokenhere.com
Rating:	4.2
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–8PM 10AM–7PM 10AM–5PM 12–5PM

Location

Photos 42

Reviews 4

Charlemagne Rey

The customer service of this establishment is simply amazing. The head mechanic/owner of this store had personally called me and apologized for the unfortunate outcome on trying to service my bike. He asked me to give him a chance to fix the problem, just bring my "old" bike to his store and hell take care of it. Viola! He did it at no time and explained the whole incident on what really had happened. I now have my bike back in great shape and very thankful on addressing the issue. This is what I call as customer satisfaction as a business! Previous Review: I usually dont submit any reviews on stores, products, or services but my latest experience with this establishment is something that I believe needs to be shared so that the public would know. I went to this store to buy a new set of tires for my mountain bike and they suggested some good options to choose from and I was happy with the service at that point. Since my bike is not new and have some mileage on it I decided to have the brake pads replaced as well. This desire to have a better brake is the root cause of my frustration with this store. They dont have the pads available right away but they can order it and promised to have it all done after 3 days (current day is Tuesday). After 3 days (Friday), I went there around 5:30pm to pick it up and they said it should be done around 7pm. So I left the store and came back around 7. The bike is not done and now theyre telling me now that the hydraulic brake needs to be opened and they dont have the tool to do it right away and advised me to come back on Monday. I went there on Monday around 6pm and they said that its not done yet because of some backlogs and told me that tomorrow (Tuesday) it should be ready. Now came Tuesday and I got a call from their technician around 2:30pm telling me that something is wrong with the brake and they would need to replace the line (hose for the brake fluid). So I said ok do it since I really need to use that bike soon. Around 6pm on that day, I went to the store to pick it up and still its not done since there is a problem with the lever kit and the technician is suggesting now to replace the whole thing with a brand new set. That pisses me off and told the technician to put back the old brake pads and Ill take the bike home. Now my bike doesnt have a front brake just because I somehow trusted this store to replace the brake pads!

Zachary Schneider

Walking into the store I was greeted by a friendly sales associate who immediately answered my questions and directed me to the style of bike I was looking at. To my luck Cycle Spoken Here was the only Trek Authorized dealer in the Raleigh/Cary area that had the model I wanted in my size left on the showroom floor. I then spoke to the bike tech on hand and asked a good number of moderate to detailed questions about the bike. I consider myself somewhat knowledgeable so I know ahead of time what I would be asking. He answered my questions, some detailed and others not so much, but overall gave me a good sense of what I was looking at. After a good test ride I decided to purchase the bike and preceded to wait 20-25 minutes as the tires were converted to tubeless. Finally I was on my merry way. Fast forward a couple weeks later and a handful of rides and I began to notice a decent amount of slop in my rear suspension. It began to worry me as it progressed from simply feeling it when I picked the bike up to hearing it while I rode over rough terrain. A co-worker of mine is the head bike tech at the store I work at so he volunteered to take a look at what might be causing the problem. As he began looking at the rear suspension, while I stood watching over, he found all four real suspension linkage bolts extremely loose. Each bolt took multiple turns of the torque wrench just to reach a point that gave some resistance let alone actually turning them to the recommended torque. Based on his findings the tech decided to look over the entire bike where he then found an under torqued crank and crank arms. These issues could have resulted in serious damage to the bike and to myself and I am upset that this is even an issue considering the price I payed for the bike. A thorough pre-sale check should have been completed before I walked out of the store with the bike but it seems to have been forgotten in way of the tubeless tire conversion. Still, I gave them three stars considering they were more than friendly and went out of their way to answer any and all questions I had to make the buying experience as pleasurable as possible.

Heather Scott

I dont like giving negative reviews, but I feel as though I should be honest regarding my experience at CSH. In September of 2013, my husband and I visited the store as I was interested in purchasing a bike for the first time. The salesperson listened to my interests and my plans and he suggested a road bike. The bike was in my price range and had great reviews. After riding for a few months, I wanted to upgrade to clipless pedals. The same salesperson went above and beyond fitting me for shoes and instructing me on the pedals (but made a puzzling remark about the bike looking small), and even taught me how to change a tire. My mileage had increased substantially, and I expressed that I was beginning to feel very uncomfortable on the bike. I came back and we tried saddles. I paid for an expensive fit session. Salesperson made changes (that cost money) to the bike but made it fit more like a hybrid, and after two races of feeling like an elephant on a tricycle, I finally confronted the salesperson who did finally say, "it would appear that your bike is too small." He offered to help me sell it on Craigslist and that was that. With the fitting session, additional (and incorrect) saddle purchase, the changes to bicycle, and selling my bike for much less than I paid for it - I lost approximately $900. The shop itself is beautiful, they do wonderful community outreach, the employees are usually kind (except when the owner once in front of me described a customer as "the fat bald guy with the bad teeth"), and their presence in the cycling community is strong, appreciated and much-needed. But it was my first experience purchasing a bike - a disappointing experience that left me feeling I couldnt trust bike shops. I lost a lot of money and it was met with a simple shrug of the shoulders, a "whoops, sorry" - and that hurt. I cant tell someone to never shop there. But I would recommended you visit more than one shop before making a bike purchase, and listen to your gut when doing so.

Gary Wrayno

I have shopped at Cycling Spoken Here for at least 7 years. The culture there is terrific. They have an enthusiastic and knowledgeable staff and do outstanding customer service. I took a Bontrager Race Xlite wheel in for truing two weeks ago. It had been damaged by an accident with a car a year ago and did not hold truing. They trued it at no charge and said to come back if there was an issue. The truing did not hold and I took it back on Sunday. They said they would look at the hub to see if it was stretched on Monday and called me 15 minutes after their opening time. The bad news was that the hub was stretched and out of spec and a new front wheel was recommended. I chose to do my annual maintenance as well, despite the holiday week. They did a complete maintenance routine on the bike. New brakes, new chain, new cables and had it back to me Wednesday. I rode it today and it was better than new. Solid linkage with chain and crank/cassette. Braking was the best it has been. I went down a hill at 33 mph and it was stable, quiet and comfortable. The entire trip was silent. All was well adjusted and a pleasure to ride. Special thanks to Tim and Charlie in the service department. They were a pleasure to talk with and did an outstanding job turning it around quickly and making it feel like a brand new bike. They know the components, specs, and adjustments and you feel confident about their work. It is a great culture. Thomas is always enthusiastic and they support one another well making for a great customer experience.