Staples

Category:	Office Supply Store
Address:	65 Merrimon Ave, Asheville, NC 28801, USA
Phone:	+1 828-232-2886
Site:	storelocator.staples.com
Rating:	2.8
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 33

Reviews 12

A Private User

I have given this Staples so many chances because it is so convenient for where I live. Every. Single. Time. they screw something up, are rude, put me on hold for an eternity, etc. I cant believe the customer service in this place. There is always a long wait for any of the printing services, even if there are multiple people working. Expect to get an attitude no matter what, too. One trip I needed to have about 4 pages printed out from a USB drive and they said they couldnt have it done before the next day (it was 4PM?). One trip I needed something scanned and came home to find that they had resized the image so that you could not see my document. Dont bother calling ahead about anything, no one will know the answer. In fact, I JUST called to ask if they had a notary public and was put on hold for 15 minutes because the person who was "helping" me FORGOT and someone else picked up the phone asking "Im sorry who are you waiting for?" WHAT Dont go to Staples. I seriously think they hire clowns that wear chainmail to work (FACT). The Fedex Kinkos in Biltmore is open 24 hours and they are so helpful. Its cheaper, too.

Ashevillesinger

I came into Staples around 2:30 p.m. to print a color program for a Benefit Concert. I called a couple days before and was told a certain price. When I arrived I was sent to the self-serve section by one of the associates (young man). I decided to run a test copy. The color copy had a long line through the image and I also notice the price was going to be almost double what I was told on the phone. So I spoke with another sales associate, Laura P., and she stated the cost might be different if I leave it and have them print them on the non-self-service side. I was told the copies would not be ready until 6:00 p.m. I had some shopping to do at the store. I made my selections and was at the check-out counter paying when I noticed Laura walking towards the checkout. She was totally awesome and had the copies ready which saved me driving back a couple hours later. I am forever grateful to her and to Staples for this. Staples took a load of stress off of mind since the later time would have been more challenging to do since the event was later that evening. THANK YOU!

John Perkin

We paid extra for a lamination to be done in one hour. One hour later they said they would do it tomorrow and did not refund any money. We went back today to pick up or laminations and it was done poorly with many wrinkles... Still no refund. We also tried to ship an airsoft gun. They told us that we would have to wrap it in bubble wrap to ship. We bought a roll of their bubble wrap and wrapped the gun before they told us that we could not ship airsoft guns (broken, shipped for repair) because they were considered firearms. They did not tell us this until AFTER we tools then we were shopping this airsoft gun and pasted for the bubble wrap... Still no refund. Poor work ethic and terrible customer service.

Ruth Smith

Ive given them a couple of chances as they are convenient. First, took some printing to them. They were double what their competitor (read Office Max/ Depot) charged. I asked if they could come down to their competitors price, answer was "no". So, I take business elsewhere. Then, they call a week later with good news, they can match their competitors prices. Why now? Tried yesterday for some simple office supplies. Very expensive stuff. Asked help finding stuff from an associate, who kept directing me to the wrong aisle. Just not worth it to go in there.

A Private User

Great place. I shop here for my work and personally. Ive used their shipping with UPS, the copy center, Ive bought a computer there, and then of course general supplies. I am always asked no less than three times while Im in the store if I need help with anything. They are always helpful. Whenever I have an issue they handle it to my liking the first time. They are very very friendly. They do get busy sometimes, but when that happens they pull people from other jobs in the store to help out, as they should. Nothing but good things to say, about this Staples.

gingahippy

Consistently incompetent customer service. Same day business cards order online, collect later today. Get a call saying they ran out of matt card, hope to get some in this week. Cant borrow from the nearest store, its a policy thing. Tired of spending 30+ minutes waiting fir the reply email so i can print my stuff, customer does all the work for them and they all seem fed up working there. Really, they are so close to my work i would love them to be even useable but life is too short. They need a new manager, this is way beyond bad staff.

Christine Maiello

This is not the place to get ANY printing project done. The printing department has always been disorganized, dirty, unprofessional and lacks support or competency. The work I recently sent there for print wasnt completed by the time they said and when I picked it up, it was in poor print quality and the wrong quantity to boot. Use a local printer like PRINTVILLE or HENCO Blueprinting. They both do great work and our work is important to us! Too important to be poorly produced.

robin korth

Conned into getting a Staples credit card with a promise of $50.00 immediate credit on my first statement. Employee didnt know what he was talking about. All kinds of requirements needed to get this $50.00. DONT GET THE CARD! Unless you want hassles, confusion and stupidity when you try to correct it. Also the website cant seem to take passwords and remember them. I will never shop at Staples again because of this experience. Robin Korth Asheville, NC

Paul Wuerfel

Every time I have something printed here, they make a mistake. Most recently, my prints came out wrong because they selected "scale to fit" after I repeatedly reminded them not to select that option. This job was also printed on paper that I supplied, so I lost the paper and the the prints were useless. All they had to do was press "print". I would have printed it myself, but self-service machines wont accept cardstock. Its not that difficult people...

Elena Rivellino

$10 for a couple of minutes online and just 8 pages of printing?!? Ive been other places and only paid a buck or two for the same service. And in downtown Asheville. Definitely never coming back to Staples for a simple print job that cost me an hours worth of what I earned today! Ridiculous. Should cost 10 or 20 cents per sheet.

Bryan Berry

I went to print my graduation invitations that I designed myself, the guy I spoke to wanted to charge me $60 to do it there. Went to Office Max and got them printed for $23, and they cut them for me. I feel like either he didnt want to print them, or he was trying to rip me off. Ridiculous.

A Private User

I went to this store to print a few things out. After being ignored for 15 min by the "customer service" rep at the printing desk, I was told in a very rude tone that I would have to wait. It reminded me of the PopCopy sketch from The Chappelle Show. Ill never give Staples my business again.