American Freight Furniture and Mattress

Category:	Furniture Store
Address:	2410 Erie Blvd E, Syracuse, NY 13224, USA
Phone:	+1 315-445-0700
Site:	americanfreight.us
Rating:	4.6
Working:	12–8PM 12–8PM 12–8PM 12–8PM 10AM–8PM 10AM–7PM 12–5PM

Location

Photos 20

Reviews 4

Luis Ramos

This is officially the worst customer service I have ever experienced! What is going on with your Syracuse, NY location? It is run by unorganized, unprofessional, inconsiderate people. My horrible experience started on July 4th when I went to the store as I have just moved to the area the day prior. I was greeted by Tyrone who was the only one with decent customer service skills. We looked around and selected a sofa sectional, recliner chair, and a queen size mattress with bed frame. I was promised that my selections were available and able to be delivered and assembled same day for $135. After an hour going back and forth with what they originally said, it was determined that not all the items were at the location. We agreed to have everything scheduled and assembled a day during a the week for the same price. The only difference is that I would pay the delivery contractors their amount ($75) and the remaining amount ($60) to the employees that will come assemble it. Today finally came and I was looking forward to have my new furniture installed, sadly that did not happen. I was harassed throughout the day with phone calls. The employees tried to hustle me several times to pay more for the assemble costs. After I had explained myself for the fourth time, Tyrone called to apologize. Then only 30 minutes after the apology the other employee called me again to argue about paying more for assembly. After the unprofessional and argumental tone in his voice, he confirmed a 8pm visit to assemble the bed. It was 8:45pm and still a no show. I called and the same unprofessional guy stated theyll on their way. It is currently 11pm and they are obviously not coming. Just to recap: I have experienced un professionalism, argumental and disrespectful tone of voices, lies, and having a company waste my time by having me wait and not even bother showing up. Im expecting a sincere and PROFESSIONAL apology from the employees at the Syracuse location and from the Corporate office. I am also expecting my bed frame assemble free of charge. Mind you one of the 50 calls I received today was to say that they didnt have the correct railings however theyll put in temporarily ones until the others arrive. This has been the worst customer service experience I have ever witnessed and Im passionate about speaking out about this to different chains up including the proper authorities if these issues are not resolved within the next 24 hours.

Sheila Pafford

About a month I wrote an extremely bad review, which you can read below. To recap, I was extremely upset about a warranty on my couch I had purchased or so I thought and when I went to use it, it wasnt there.. Thank god for edit, because I am amending my review. Joel , VP of sales called yesterday and started by apologizing for the delayed response, they try to check the reviews weekly. Joel wanting to make this situation right gave us a credit and replaced our couch, with a better one. My husband and I worked with Grace and Dequan and to be honest a much better experience than the first time and we really appreciate it. I thought maybe it would be awkward because of my review and it wasnt at all. The whole staff that there was really great! They did go above and beyond with the customer service this time. Joel and Grace, I just want to say thank you so much for making this right, it is employees like you that help make a business successful. We will be back and we will recommend you to our friends and family. I have had nothing but issues with this store. When we first bought our furniture it was several hundred dollars more than it was advertised on their website. When we said something, we were told that our furniture came an extended warranty in case of rips and tears. When our furniture was delivered the couch was wrong and tables were all dinged and banged up. It took them over a month to deliver the replacements. I just called because I could not find my warranty on the couch and and according to the manager, I dont have an extended warranty and he does not know why the sales person would tell us that the price was higher because it included an extended warranty and that there is nothing he can do. You get what you pay for. You will pay a little more from another company, but at least the extra warranty you pay for is there when you need it. I will never buy anything from this company ever again and I will never give them anything but a bad review everytime!

Salman A

Meh, it could be better. I walk in to buy a bedroom suite. The prices are really good, but the quality is not as good. This is not an issue if youre single, but children can wreck furniture of the best quality. I wanted to place the suite on layaway, which was okay, but, big but. I must visit the store to make payments. No way, if I can pay all of my bills without writing a check by hand, or using a postage stamp, I should be able to make these payments the same way. A rival furniture store will let me use online banking to pay for my suite, and the furniture is of much better quality. Generally, I did receive decent service when I walked in the store. Update: After a much more expensive furniture store had too many technical problems with its web site, Ill head back. I wont need lay-away, Ill pay up front for all. Ill update the review to 3 stars. Ha! American Freight had the last laugh. I returned to buy a bed room set--no law away needed. The prices for all are very reasonable. The quality? Well, there is quality, but the standards were not too high. The furniture is very basic. This is fine for a single male, or a couple with no children. Delivery was 2 days later than expected. Ron could have been more realistic about the delivery date, but he chose to set my expectations higher. None of the pieces were delivered on the day Ron gave me, so I canceled my plans to stay at home for no reason. The same evening ( @ 8 PM), Juan told me that the furniture would be delivered the next day, Saturday. All was delivered (delivery fee paid), except one piece, which was delivered on a Sunday (no charge). The set didnt show damage, and the delivery guys (independent contractors) were superb. Overall, the furniture is not fancy, just basic, it works. Back to 2 stars due to the incorrect delivery date I was given. I like to be outdoors when the weather is agreeable, but I had to stay home. If I need furniture in the future, I will consider American Freight again.

sauskelove

Absolutely amazing people! I will be the first to admit that I am a very demanding person and im not an easy customer. The manager, Nate, was very accommodating. I started off with a box spring from them for christmas from my mom. Unfortunately it broke down on us. Angry, I called american freight and was waiting for the usual "its out of warranty or sorry we cant help you" that most stores give you. Instead, I ended up getting a new bed to replace the one I had and Nate stayed past his shift to help me pick one out. It even came way faster than expected! On top of that, he found all kinds of ways to help me and save me money; and, after the delivery men forgot my mattress pad, he personally came and brought it to me so I didnt have to go back. Now thats real customer service! If you are ever looking for a new bed or furniture, please visit American Freight. Furniture is an expensive thing to buy, buy it from someone who cares about you even after you hand them the money and walk out the door.